Frank Kristoffer Email & Phone Number

Offer assistance to marketplace customers and merchants, addressing issues such as account and activation troubleshooting, product delivery concerns, and payment inquiries. Support merchants in managing product offers and resolving customer reports.

Create or update listing copies on Amazon, run promotions, assist in product launches, and update daily/weekly KPIs. Using competitive and niche keywords to create or update Amazon listing titles and bullet points to rank-up in searches and sales. Manage and run product or sale promotions for Amazon products on Amazon and Facebook. Assist in product launches by researching keywords, creating/updating the copy using keywords, creating listing image outlines, and monitoring deadlines for each step of the product launch process. Track, calculate, and report daily and weekly KPI statistics for each Amazon brand handled.

Handle customer support for Amazon, eBay, and Walmart customers, which include review and feedback removal. Monitor and respond to Facebook customer inquiries, concerns, and promotions. Provide product issue reports and trends to proper departments based off of customer complaints. Assist in the New Product Launch process, monitoring deadlines for each step. Calculate and report weekly KPI statistics for the entire Marketplaces team. Update and maintain outreach campaigns as needed.

Ncr - National Capital Region, Philippines

Assess, analyze, and evaluate previously answered tickets by Dastmalchi agents. The criteria used includes grammar and composition, formatting, ticket history and duplicates, questions and concerns acknowledged, product knowledge and response details, client tone met, and notes added.

Ncr - National Capital Region, Philippines

Assess, analyze, and evaluate previously answered tickets by Famehouse agents. The criteria includes grammar and composition, formatting, ticket historyand duplicates, and proper resolution to the customer’s concerns.

Ncr - National Capital Region, Philippines

Manage and develop web page profiles of Helpware agents. These pages are then used by the Client Success Team for endorsement to clients.

Ncr - National Capital Region, Philippines

Provide relevant military equipment articles and gallery posts. Manage website content via Wordpress.

Ncr - National Capital Region, Philippines

Manage products and handle all incoming store orders, such as order fulfillment, product updates and changes, discount creation, partial and full refunds, and tracking updates. Tasks also include providing customer service for the online store.

Ncr - National Capital Region, Philippines

Provide support for the online store customer service of Recording Artists and Celebrities, including digital downloads, shipping status, and more information on the items posted and future products.

Ncr - National Capital Region, Philippines

Provide support for troubleshooting, shipping status, renewals, and billing concerns of Tile customers. Troubleshooting includes Tile hardware and mobile app support, with a large focus on BTLE technology. Provide customer care via email, chat, and outbound calls.

Region Vii - Central Visayas, Philippines

Assist in troubleshooting internet connection difficulties for both hardware and software. Schedule appointments for home service troubleshooting and repairs. Manages billing issues based off of the time spent without proper internet connection. Transfer customers to specific departments for in-depth issues not related to their high speed data plan.

Region Vii - Central Visayas, Philippines

Provide information on up-and-coming events related to the game League of Legends. Handle player accounts and fix any discrepancies with their purchased content. Respond to inquiries on basic and advanced gameplay and how the game system works. Provide in-game content to players who were unable to obtain certain promotions during the span of the event. Promote new content and assist players with their use. Educate players on the rules and regulations set by Riot Games in regards to their game.