Frank Lomassaro Email & Phone Number

North Brunswick Township, NJ, US

Pennsylvania, United States

New Jersey, United States

• Managed operational and technology support team for Investor Bank branches during the bank’s transition to Citizens Bank. Lead procedural maintenance and communications, platform management of retail content and.
• Managed regulatory, compliance, and audit request and responses related to customers complaints and disputes.
• Partnered with Citizens operation and support teams on conversion activities, including operational, functional, and procedural… Show more Managed operational and technology support team for Investor Bank branches.
• Partnered with Citizens operation and support teams on conversion activities, including operational, functional, and procedural alignment, to ensure the successful completion of legal day-one and preparation for.

Iselin, New Jersey, United States

• Managed a team supporting branch operational and risk control functions such as fraud mitigation for the bank's online account openings, KYC and BSA Compliance, and regulatory customer compliant reporting.
• Drove testing and implementation of branch technology and system enhancements to improve branch efficiencies and customer service.
• Maintained partnerships with Retail Banking, Branch Administration, and other lines of business, to review and manage branch procedures and related… Show more Managed a team supporting branch operational and risk.
• Maintained partnerships with Retail Banking, Branch Administration, and other lines of business, to review and manage branch procedures and related content, to ensure accuracy and compliance with the bank’s policies.
• Manage and control branch communications on procedural updates and operational enhancements.
• Act as primary vendor contact and business owner for branch related support applications, such as Fiserv, FIS, and EngageWare.

Iselin, New Jersey, United States

• Provided operational and technology guidance on branch related issues, system upgrades, and enhancements, such as the bank’s Core software implementation and support of Fiserv applications. Interacted with various.
• Worked with the department’s management team to establish procedures and ensure compliance to the division’s goals and… Show more Provided operational and technology guidance on branch related issues, system upgrades.
• Worked with the department’s management team to establish procedures and ensure compliance to the division’s goals and objectives.
• Participated in the development of system and business workflow enhancements, to improve team member support and customer experience.
• Managed, tracked, and report on departmental projects and efforts to senior and executive management.
• Produced monthly departmental performance reports for senior management. Show less

New Jersey, United States

• Coordinated the implementation of a new Wire Payment System (GFX), which included the implementation of a new Real-Time interface between the payment system, host accounting, and online banking application.
• Managed the implementation of a new online banking fraud detection software (FraudMap) for the bank’s Cash Management department.
• Participated in the development of the bank’s new Business Continuity Plan.
• Assisted Culture & Development department in employee training… Show more Coordinated the implementation of a new Wire Payment System (GFX), which included the implementation of a new Real-Time interface between the.
• Assisted Culture & Development department in employee training sessions for enhanced system application training.
• Development of related operational procedures and customer agreements to take advantage of new available features. Show less

New York, New York, United States

• Managed the company’s Bank Operations Group, comprised of the Wire Transfer Department, Corporate and Physical Securities Clearance Department, Check Processing and ACH Department.
• Performed Cash Management of corporate and correspondent cash account positions for both Fiduciary Trust and Franklin Templeton Bank & Trust. This includes the determination of the bank’s short-term liquidity.
• Performed Cash Management of corporate and correspondent cash account positions for both Fiduciary Trust and Franklin Templeton Bank & Trust. This includes the determination of the bank’s short-term liquidity.
• Managed and tracked client account positions within the bank’s overnight cash sweep and CDARS programs. Perform rate and investment analysis, address client and business inquiries. Provide investment recommendations.
• Maintained business relationships with external banking vendors and Government agencies.
• Member of the company’s Emergency Management Team, representing Treasury & Banking groups, also acting as the department’s Business Continuity Coordinator for Bank Operations.

New York, New York, United States

Supervised the daily process of wire transfers and Federal Reserve eligible securities settlements. Develop and perform bank application training of staff, as well as evaluate process executions of transactions. Make processing recommendations to management.Responsibilities included ensuring quality control of wire and trade executions, statistical.

New York, New York, United States

Execution of trade settlements between depositories and client account executions. Interacted with client account administrators and investment managers regarding trade settlement inquires. Perform client asset reconcilements, as well as the resolution of trade settlements.