Frank Lucero Email & Phone Number

New Mexico, United States

Albuquerque, New Mexico Area

Specializing in leading mission-critical projects to successful completion through hands-on leadership, with a proven track record in managing complex technical initiatives essential for organizational success. Expertise encompasses cloud technologies, security frameworks, and enterprise-level applications, ensuring robust, secure, and scalable solutions for global operations. Focused on technical project management, mission-critical application upgrades, software implementation, and… Show more Specializing in leading mission-critical projects to successful completion through hands-on leadership, with a proven track record in managing complex technical initiatives essential for organizational success. Expertise encompasses cloud technologies, security frameworks, and enterprise-level applications, ensuring robust, secure, and scalable solutions for global operations. Focused on technical project management, mission-critical application upgrades, software implementation, and cybersecurity program implementation. Managed a team composed of 42 IT professionals and specialists in six countries supporting global supply chain logistics for the world’s largest semiconductor manufacturers. Directed strategy and operations of the IT division including long term planning, strategic initiatives, process, budget, and personnel. Drove continuous efficiency efforts resulting in a 30% budget reduction by addressing redundant applications, systems, and personnel.Implemented an AI strategy utilizing Machine Learning and Robotic Process Automation (RPA) to automate order creation and eliminate manual data entry. Show less

Albuquerque-Santa Fe Metropolitan Area

Led an enterprise-level, multi-year project to enhance network security and infrastructure. Implemented advanced firewalls, Intrusion Detection Systems (IDS), and Virtual Private Networks (VPNs) to prevent unauthorized access and detect potential threats. Successfully navigated and passed rigorous audits conducted by the Israeli government, external security firms, and end customer security teams, demonstrating a robust and secure technological environment.Directed the… Show more Led an enterprise-level, multi-year project to enhance network security and infrastructure. Implemented advanced firewalls, Intrusion Detection Systems (IDS), and Virtual Private Networks (VPNs) to prevent unauthorized access and detect potential threats. Successfully navigated and passed rigorous audits conducted by the Israeli government, external security firms, and end customer security teams, demonstrating a robust and secure technological environment.Directed the successful upgrade of a mission-critical application across 31 global locations without operational disruption: Achieved a 100% success rate in meeting project timelines and objectives, supporting uninterrupted production and delivery. Show less

Albuquerque-Santa Fe Metropolitan Area

Led a team of developers and Salesforce administrators to develop a multi-tenant customer portal and B2B API integration for silicon manufacturers and suppliers. Since the initial deployment, portal users have increased from 300 users to over 1900 and transactions have scaled from 50 per day to over 1000. Led the deployment of Salesforce CRM and custom workflows resulting in a 25% increase in lead conversion.Led a team to Design and implement custom security model, including… Show more Led a team of developers and Salesforce administrators to develop a multi-tenant customer portal and B2B API integration for silicon manufacturers and suppliers. Since the initial deployment, portal users have increased from 300 users to over 1900 and transactions have scaled from 50 per day to over 1000. Led the deployment of Salesforce CRM and custom workflows resulting in a 25% increase in lead conversion.Led a team to Design and implement custom security model, including profiles, roles, and sharing rules. The model has been in place since 2017 without incident or security issue.Developed and maintained Salesforce data architecture, including custom objects, fields, page layouts, and validation rules, using Salesforce Bulk API. The integration has been in continuous operation, updating 72 hours of operational data, every five minutes, for over seven years. Show less

San Antonio, Texas Area

Client - WellMed (primary care clinics across Texas and Florida)Managed a team of 17 IT and Healthcare Process improvement specialists to deliver a Clinical Efficiency and Patient Access Project. Process Improvement, Bureaucracy Reduction, and Technical Enhancements:Led comprehensive initiatives to streamline workflows, identify and eliminate inefficiencies, and reduce unnecessary administrative burdens.Spearheaded technology solution improvements, including electronic… Show more Client - WellMed (primary care clinics across Texas and Florida)Managed a team of 17 IT and Healthcare Process improvement specialists to deliver a Clinical Efficiency and Patient Access Project. Process Improvement, Bureaucracy Reduction, and Technical Enhancements:Led comprehensive initiatives to streamline workflows, identify and eliminate inefficiencies, and reduce unnecessary administrative burdens.Spearheaded technology solution improvements, including electronic health records (EHR) system improvements and automated scheduling tools, facilitating the adoption of data analytics for performance monitoring and continuous improvement.Impact:Enabled healthcare providers to increase the number of patients seen per day.Achieved a 30% increase in clinic revenues without the need for additional staff, demonstrating a direct link between process improvements and financial performance. Show less

Albuquerque, New Mexico Area

Managed and coordinated a project to implement a new clinical documentation system to ensure patient conditions and all services rendered are articulated such that all claims can be accurately submitted to payers resulting in increase of $2.25M in reimbursements and a 50% reduction in Clinical Documentation Improvement (CDI) staff.Developed comprehensive tools and templates to standardize lean and process improvement methodologies.Instructed teams on key Kaizen principles… Show more Managed and coordinated a project to implement a new clinical documentation system to ensure patient conditions and all services rendered are articulated such that all claims can be accurately submitted to payers resulting in increase of $2.25M in reimbursements and a 50% reduction in Clinical Documentation Improvement (CDI) staff.Developed comprehensive tools and templates to standardize lean and process improvement methodologies.Instructed teams on key Kaizen principles, including continuous improvement, waste reduction, and collaborative problem-solving Show less

Albuquerque, New Mexico Area

Directed a high-performing team of IT professionals to execute Lean and Six Sigma projects to solve complex IT issues and streamline inefficient processes, consistently meeting annual savings goal of over $30 million.Conducted comprehensive process improvement courses for IT organizations globally, equipping teams with the skills and knowledge necessary to implement Lean and Six Sigma principles effectively. Practical Application of Process Improvement: Data Center Consolidation:… Show more Directed a high-performing team of IT professionals to execute Lean and Six Sigma projects to solve complex IT issues and streamline inefficient processes, consistently meeting annual savings goal of over $30 million.Conducted comprehensive process improvement courses for IT organizations globally, equipping teams with the skills and knowledge necessary to implement Lean and Six Sigma principles effectively. Practical Application of Process Improvement: Data Center Consolidation: Streamlined data center operations by consolidating multiple data centers, reducing redundancy, and improving resource utilization, leading to significant cost savings and enhanced efficiency. Application End of Life: Developed and executed processes for the systematic decommissioning of obsolete applications, ensuring smooth transitions and reducing maintenance overhead. Server/Application Landing: Optimized the deployment and configuration processes for servers and applications, minimizing downtime and improving deployment efficiency. Implemented a performance tracking system to monitor the progress of improvement initiatives, ensuring alignment with organizational goals and achieving targeted outcomes. Show less

Albuquerque-Santa Fe Metropolitan Area

Developed and Implemented Data Architecture Standards: Spearheaded the creation and deployment of comprehensive data architecture standards, ensuring consistency and efficiency across Intel's largest data centers.Global Instruction and Consulting: Delivered expert instruction and consultation to development teams in Israel, Ireland, Costa Rica, and England, enhancing their capabilities and ensuring adherence to established standards.Course Development and Instruction: o Designed and… Show more Developed and Implemented Data Architecture Standards: Spearheaded the creation and deployment of comprehensive data architecture standards, ensuring consistency and efficiency across Intel's largest data centers.Global Instruction and Consulting: Delivered expert instruction and consultation to development teams in Israel, Ireland, Costa Rica, and England, enhancing their capabilities and ensuring adherence to established standards.Course Development and Instruction: o Designed and delivered specialized course content for Intel University, educating developers and database administrators on best practices and the latest developments in data architecture and ETL processes.o Conducted Business Process Management, Process Modeling, and Business Process Reengineering for globally for organizations across Intel. Show less

Albuquerque-Santa Fe Metropolitan Area

Led technical teams in transferring Fortune 100 company applications to Intel Architecture, demonstrating a 10 to 1 price performance advantage.Collaborated with high-profile clients, including Oracle, HP, Microsoft, JP Morgan, The Hartford, GE, GM, Johnson & Johnson, and the Bank of New York.Delivered technical solutions and presentations that highlighted the superior performance and cost-effectiveness of Intel products.

Mba, Exectutive Mba Program, 4.2

Ba, Business Computer Systems