Frank Mabry Email & Phone Number

Blacksburg, Virginia, United States

Dallas-Fort Worth Metroplex

Software, Application Design / Software Development / Lifecycle Planning and Management / Software Delivery, Implementation, and Support / Customer Experience / Product Management / Project Management / Program ManagementIT Vendor Management / Business Analysis / Process Analysis / Software Needs Analysis

Dallas/Fort Worth Area

• Leader of a team of approximately 50 technology professionals comprising product team, implementation team, production support team and development team.
• Fully managed, supported, and developed proprietary software, Ryder Online with JDA optimization engine backend, TMS software that managed approximately $3 billion in freight per year.
• Achieved 98.9% uptime of SAAS software housed in multiple cloud platforms utilizing multiple hardened cloud environments and endpoint providers.
• Driving force in identifying 3rd party vendor partnerships to integrate with Ryder Online as well as foster negotiations of said 3rd party contracts and rates.
• Specialized in developing and supporting transportation execution management software for truckload, LTL, and parcel shipments on an international stage.

Wylie, Texas, United States

Texas, Arkansas And Oklahoma

• Peoplenet, Inc.Commercial Mobile Communications, Data Gathering and Analysis, Business Intelligence, and Commercial Driver ELD Logging and Compliance Software
• Built and strengthened strategic relationships with some of the largest transportation companies in North America.
• Customer portfolio included: J. B. Hunt Transportation, ArcBest Technologies (ABF Transportation), FedEx Freight, Inc., Walmart, Inc., Tyson Foods, Inc.
• Defined and implemented a relationship strategy with each account; through these actions, became the primary point of collaboration for adding value to the customer relationship.
• My paramount mission was to ensure there were no customer retention issues and that customers remain enthusiastically committed to Peoplenet’s products and services.
• Promoted environment transparency and forward focus to maximize possibilities with the continued deployment of Peoplenet proprietary mobile products & Partner technologies.

Dallas, TX

• TMW Systems, Inc.Transportation Management, Optimization and Business Intelligence Software
• Continuously exceeded services revenue ($1.7 million) and utilization goals (80%) with a team of 9 technical and training resources.
• P & L responsible for planning and execution of business plan for the Optimization product line ($10.5 million annually) while also achieving a 98% software license / subscription renewal rate, and increasing.
• Lead professional services team to over 400% increase in billable services revenue per month.
• Assisted Sales and Sales engineering teams with prospective customers as a subject matter expert and as closer in the sales process.
• Lead project management and implementation team to achieve a 30 to 45-day implementation life cycle from project initiation, software delivery, customer training to go-live.

Dallas/Fort Worth Area

• Responsible for freight solicitation and movement for 1700 truck, temperature controlled fleet, including 3rd party logistics fleets.
• Team Leader for 9 Customer Service Representatives, 9 Customer Service Assistants, and 4 3rd party logistics operations managers.
• Created training program for new and existing Customer Service Personnel and Customer Service Assistants.
• Managed all aspects of customer service including account management, freight solicitation, appointment setting, freight tracking, on time service, training, and goal setting.
• Work closely with sales staff to cultivate new customers and grow account base including dedicated contract carriage

Southeastern United States

• Profitably managed and grew approximately $34,000,000.00 in business consisting of 14 diverse, challenging accounts.
• Team leader for 12 account managers and 8 supervisors.
• Lead successful operations and start-ups for 3 Coca Cola distribution centers, The Clorox Company, 3 production and distribution centers, McCormick, Inc., Crystal Springs Water, Inc., International Paper and Reckitt.
• Responsible for: P \ L performance, resource allocation, equipment utilization, driver utilization, safety, and maintenance for approximately 269 power units and 320 drivers.
• Key participant in Sales and Business Development for the Southeastern United States.

Greater Atlanta Area

• GE Capital - I-SIM. This was a company focused on advanced Driver training utilizing state of the art driving simulators and proprietary classroom curriculum. I-SIM was purchased by GE Capital and operated as a GE.
• Nationwide Driver Training Specialist for all types of commercial and emergency vehicles utilizing state of the art interactive driving simulators.
• Coordinated and delivered CDL training courses including but not limited to safety, fuel management, speed and space management, backing and turning, hazardous conditions, emergency maneuvers, hours of service, pre and.
• Hardware and Software technical specialist for windows based driving simulation platform.
• Responsible for technical and operational functions including sales, program start-up, and training; to ultimately finishing with reporting results to Corporate Officers and Customers.

Greater Atlanta Area

• Directed daily operations for all third party logistics operations for the state of Georgia
• Working with NAPA Auto Parts Transportation Division (RMDS) to maximize the utilization of all associated equipment and personnel. Utilized approximately 350 drivers including team and single drivers nationwide.
• Reduced empty miles (by approximately 75000 miles per month), lowering operational costs and raising revenues by utilizing industry contacts, computer software, and e-commerce solutions. Added approximately $900,000.
• Supervised all start up operations and design including account rating and pricing in the sales process, to the implementation of policies and procedures.
• Tracking performance and resource utilization by developing spreadsheets and analytical documentation for immediate reporting of division progress to corporate officers and customers.
• Implemented short and long-term programs to insure all profit \ growth objectives were achieved.

Greater Atlanta Area

• Maintained high levels of customer service with existing account base while also assisting in Sales and Business Development for the Southeastern United States.
• Team leader for a diverse array of customers with a variety of operational needs.
• P & L responsibility for approximately $5,000,000.00 in business.
• Accountable for daily operations, drivers, dock personnel and equipment in a cross dock / LTL, distribution environment.
• Responsible for human resource decisions concerning drivers, dock personnel, and administrative personnel.
• Developing operational solutions to logistical obstacles including routing and scheduling local and OTR operations.

Greater Atlanta Area, And Western North Carolina

• Team leader for approximately 100 drivers, including; teams, local drivers, milk runs, yard switchers, casual drivers & supervisory staff.
• Maintained average of 98% on time pick-up and delivery for a “just in time” operational environment delivering to most major U. S. cities including, New York City and the surrounding areas in the Northeast.
• P & L responsible for $3,500,000.00 in business while successfully averaging between 11% and 18% profit margins annually.
• Successfully maintained positive rapport with customer personnel through all levels of management including local and corporate decision makers.
• Earned “Carrier Quality Excellence Award” from ISO 9002 certified customer. One of only two carriers to ever win this award from this customer at that time.
• Promoted and exceeded company set safety goals.

Bsa, Applied Economics, College Of Agriculture

Activities and Societies: Agricultural Economics Club, Commodities and Futures Studies, Annual visit to Chicago Board of Trade and Chicago.

Associate’S Degree, Business Administration And Management, General

Activities and Societies: Intramural Sports