Liaised between corporate stakeholders and scrum team to optimize the value achieved while managing 4 products utilizing Software Development Life Cycles (SDLC) within Scaled Agile Framework (SAFe). • Partnered with Product Management Division to successfully implement software enhancement for auto debt collection resulting in +$1.1 million profit.• Routinely collaborated with Business Owners to determine strategic priorities, gain stakeholder consensus, and provide updates on agile project life cycles. • Translated stakeholder requirements to compose user stories that assisted software engineers with feature development.• Led and assisted in scum events: Sprint Planning, Daily Scrum/Stand-up, Sprint Review, and Sprint Retrospective.

Assistant Vice President, Financial Center Manager II Served team of 12 banking professionals leading them to achieve monthly iteration objectives using business process management and Kanban/Scrum techniques.• Developed customer service strategy that increased customer satisfaction 300% in 7 months using data analysis and adjusting actions based on client feedback. • Implemented client relationship deepening/acquisition plan that improved overall productivity 132% compared to prior year and increased market share by 10%. • Initiated continuous improvement compliance strategy that improved branch regulatory review 6% in 2 months.• Key decision maker: Managed all branch operational procedures (sales, service, and compliance).

Assistant Vice President, Branch Manager II Evaluated and analyzed established business processes; identified performance gaps; and implemented solutions and best practices to address deficiencies which increased branch’s overall performance and profitability.• Directed strategic business goals and processes resulting in branch being ranked among the Top 10% of Capital One Bank branches (ranked 73 of 885). • Reduced branch expenses and successfully led acquisition strategy which improved Year-Over-Year Net Income by 57.8%.• Managed project to streamline associate career development which improved associate satisfaction and engagement in the Gaithersburg/Rockville District 2.• Selected to be Regional Project Lead and Subject Matter Expert (SME) for sales associate certification project: Collaborated with and positively influenced multiple job families to address impediments and assure adherence to established project timelines.

Process Manager responsible for the successful implementation of corporate market penetration and client acquisition strategy for “De Novo” location in Hampton Roads Market.• Directed, trained, and motivated staff resulting in a 100% increase in customer referral productivity in 3 months.• Managed strategic business plans by establishing, monitoring, and controlling business methods that resulted in $20 million increase in deposit base.• Maximized adherence to regulatory compliance requirements and minimized operational risks by fostering an environment of continuous quality improvement (CQI).• Selected to be Sales Value “Process Champion” acting as liaison between market executives and 45 bank managers due to success in developing productive teams.

Recruited for change management implementing a new corporate sales process and company culture. Honored as company 2006 Award of Excellence recipient.