Frank Ortiz

Frank Ortiz Email and Phone Number

Vice President | Healthcare Practice | BPO and Omnichannel Call Center Outsourcing @ Foundever
Texas, United States
Frank Ortiz's Location
Dallas-Fort Worth Metroplex, United States, United States
Frank Ortiz's Contact Details
About Frank Ortiz

Frank Ortiz is a Vice President | Healthcare Practice | BPO and Omnichannel Call Center Outsourcing at Foundever. He possess expertise in account management, strategic partnerships, enterprise software, sales, management and 28 more skills. Colleagues describe him as "Frank has a proven record of defining solutions, target markets, value propositions, building demand and a profitable business around them. What has made him successful is an eye for value of a solution as perceived by a customer or partner perseverance and driving decisions based on revenue and margin. His ability to pin point a course of action, form consensus to execute and drive to quantifiable results… all with the highest degree of integrity, is something that sets him apart from pack." and "Frank is the most professional, successful and strategically aware boss that I have ever reported to. He remains my mentor and friend and many of the skills and compotencies that I learnt from Frank several years ago I use today!"

Frank Ortiz's Current Company Details
Foundever

Foundever

View
Vice President | Healthcare Practice | BPO and Omnichannel Call Center Outsourcing
Texas, United States
Employees:
99639
Frank Ortiz Work Experience Details
  • Foundever
    Vice President | Healthcare Practice | Bpo And Omnichannel Call Center Outsourcing
    Foundever
    Texas, United States
  • Foundever
    Vice President | Bpo & Omnichannel Call Center Outsourcing
    Foundever Nov 2023 - Present
    Miami, Fl, Us
    Sitel Group® & Sykes are now Foundever™BPO & Omnichannel Call Center Outsourcing | Onshore, Nearshore & Offshore | Technology as a Differentiator | Driving Growth and Building Profitable Relationships
  • Pegasystems
    Principal Client Manager / Premier Vertical
    Pegasystems Aug 2022 - Nov 2023
    Cambridge, Ma, Us
    Pega delivers innovative software that crushes business complexity. A Low Code platform for AI powered decisioning and workflow automation• Net new growth and expansion of low code platform for AI powered decisioning and workflow automation• Enterprise Pursuits - 1:1 Customer Engagement, Customer Service, Intelligent Automation
  • Alvaria, Inc.
    Global Account Manager
    Alvaria, Inc. Aug 2020 - Aug 2022
    Atlanta, Georgia, Us
    Alvaria, a provider of workforce engagement software. Alvaria was founded through the merger of Aspect Software and Noble Systems.• Manage a portfolio of top-tier high value customers that require relationship, solution and contract nurturing. > 100% of quota / Booked +$25M in TCV / SaaS & Premise Product; Services• Citibank, Bank of America, CapitalOne, Southwest Airlines, AIG
  • Nice Ltd
    Cx Solutions
    Nice Ltd Jan 2016 - Aug 2020
    Hoboken, New Jersey, Us
    • Re-launched NICE portfolio and newly acquired voice-of-the-customer portfolio solution (Satmetrix) in US and Canada• Aligned with Strategic Accounts (CITI, BofA, Wells Fargo, CapOne, JPMC, Fidelity, Humana, Liberty Mutual, Cigna, Charter, Comcast, MetLife, Walgreens, Verizon) and Strike-force Team of new logo hunters.• Integrated and expanded NICE acquired voice-of-the-customer portfolio solution (Fizzback) in US and Canada• Achievement of Top Honors (President’s Club)
  • Cognia
    Global Head Of Sales
    Cognia Jan 2014 - Dec 2015
    Basingstoke, Gb
    Start-up - The Cognia Cloud is a secure, PCI DSS compliant global communication services platform, transforming the cost and ease with which organizations can control, capture and analyze voice and other communications across distributed workforces.
  • Nice Ltd
    Cx Solutions
    Nice Ltd Jan 2012 - Jun 2014
    Hoboken, New Jersey, Us
  • Concentrix
    Director
    Concentrix Jan 2010 - Dec 2011
    Newark, California, Us
    Convergys
  • Teleperformance
    Vice President
    Teleperformance 2005 - 2007
    Paris, Île-De-France, Fr
    Integrated 1st use of IVR (Self-service) into the TP portfolio. Founding Team to deploy technology that utilized touch-tone, directed dialogue and full speech recognition (via acquisition of VoiceFX) to drive client efficiency.
  • Inova Solutions
    President
    Inova Solutions 2000 - 2005
    Charlottesville, Va, Us

Frank Ortiz Skills

Account Management Strategic Partnerships Enterprise Software Sales Management Lead Generation Business Development Cloud Computing Professional Services Leadership Product Management Customer Satisfaction Solution Selling Security New Business Development Saas Salesforce.com Sales Management Contact Centers Start Ups Customer Relationship Management Sales Process Crm Call Center Sales Operations Call Centers Managed Services Customer Experience Workforce Management Telecommunications Strategy Outsourcing Software As A Service

Frank Ortiz Education Details

  • Radford University
    Radford University
    Criminal Justice ('86)

Frequently Asked Questions about Frank Ortiz

What company does Frank Ortiz work for?

Frank Ortiz works for Foundever

What is Frank Ortiz's role at the current company?

Frank Ortiz's current role is Vice President | Healthcare Practice | BPO and Omnichannel Call Center Outsourcing.

What is Frank Ortiz's email address?

Frank Ortiz's email address is fr****@****ect.com

What schools did Frank Ortiz attend?

Frank Ortiz attended Radford University.

What skills is Frank Ortiz known for?

Frank Ortiz has skills like Account Management, Strategic Partnerships, Enterprise Software, Sales, Management, Lead Generation, Business Development, Cloud Computing, Professional Services, Leadership, Product Management, Customer Satisfaction.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.