Frank Perez, Mba Email & Phone Number

San Diego, California, United States

Greater San Diego Area

Murrieta, Ca

• Planned and managed the provision of on-site casino services in an assigned market to 22 casino customers encompassing product set-up, installations, service, preventative maintenance and upgrading gaming systems and equipment. • 24/7 aftermarket service support for recurring revenue products including planned an unplanned maintenance, jackpot, response, conversions and upgrade installations. • Enhanced, interpreted and provided guidance on technical and compliance guidelines.• Oversaw and ensured full compliance with applicable gaming regulations and ensure compliance with regulatory guidelines regarding notification, service and process. • Escalated issues or recurring problems and participated in the development of improved departmental processes and procedures to resolve those problems. • Responsible for developing and executing all areas of the functional budget. • Communicated and coordinated with internal and external customers regarding production, game completion and planned installation requirements and dates. • Ensured maximum effectiveness and productivity of assigned staff.• Supervised the project management activities of Installation Services field teams working both at customer sites and in diverse office locations to ensure required resources are deployed and that Gaming Systems installations and upgrades are on schedule and completed successfully within budget.• Ensured that the team executes all aspects of assigned system installations and upgrades.• Ensured adequate forecasting for production and materials management of IGT produced parts, system devices and software.• Monitored systems installations at key stages such as kick off, go live and hand off to customers.• Served as the key contact for the team in the field needing any resources or support; served as customer contact as needed.• Performed Quarterly and Annual reviews on up to 18 subordinates.

Murrieta, Ca

• Carried out full range of services in the entire assigned market and IGT’s entire game product offering.• Supervised customer product set up, installations, service, preventative maintenance and upgrading gaming systems and equipment.• Coordinated employee and customer training.• Updated Equipment Master Documentation using SAP.• Contributed to the development of semi-complex techniques and approaches.• Coordinated site maintenance, technical service and after-hours technical support.• Identified needs and opportunities for technicians and participates in the development of semi routine solutions.• Planned, organized, prioritized and scheduled workflows to support service requirements.• Recognized and responded to urgent and or abnormal situations.• Implemented semi-complex practices; evaluated semi-complex information and took appropriate next steps to address any issues.• Resolved problems in resourceful and effective ways.• Positively influenced the work of other team members and other teams.• Carried out assigned project preparation efforts. - Conducted pre-installation site visits to identify parts and wiring requirements at customer location.- Performed all prep tests including assurance hardware, firmware and system interfaces are accurate and functional.• Carried out assigned installation efforts.- Delivered and installed product on customer floor.- Sets game options.- Installed game to system telephonic, ether net and wireless (G2S and S2S).- Installed game to game and bank to bank, telephonic, ether net and wireless (G2G).• Carried out assigned hardware and software conversions and upgrades.• Performed planned preventative maintenance.• Performed software and system integration verification tests for jackpots.• Performed accurate and timely tracking and reporting on activities utilizing SAP and other software tools.• Tracked and reported issues through AR and Quality processes.

San Diego, California

• Performed general maintenance and repair of equipment.• Utilized Microsoft Power Point to develop and present various training briefs for Government personnel.• Performed various tasks necessary to assemble, install, test, troubleshoot, and complete final operational checks on Electronic and Electrical Equipment including Fiber Optics.• Assembled electronic connectors onto multi-pair cables with both armored and plastic.• Sheathing, assembled coax and triax cables.• Familiar with the assembly techniques of chassis wiring, soldering and PCB assembly. • Skilled with typical hand and power tools, crimping and soldering tools and electrical testing equipment.• Able to read and interpret installation, manufacturing, assembly drawings and technical manuals.

Recruit Division Commander• Trained and supervised over 300 new recruits entering the U.S. Navy.• Utilized Microsoft Power Point to develop and present various training briefs for recruits.• Ship's Officer of the Deck. Responsible for the safety and welfare of 1,200 recruits, 36 Recruit Division Commander's and a $30 million training facility in the absence of the Ship's Officer and Leading Chief Petty Officer.Leading Petty Officer/Leading Chief Petty Officer• Qualified as Combat Systems Office of the Watch (CSOOW). Member of the Combat Systems Training Team (CSTT).• Supervised technicians in maintaining and operating the MK34Gun Weapon System and the ships Armory. • Performed various tasks necessary finalize operational checks on Electronic and Electrical Equipment.• Implemented new organizational plans for ammunition onloads and offload.• Utilized Microsoft Power Point to develop various ammunition on-loads and offloads briefs and presented Power Point briefings to large groups.• Directed work, established and reviewed performance standards, and identified training needs. Oriented Manager and Organizer. • Key Leader in the replacement of the Daylight Imaging system camera, Installation of 25mm guns, and numerous repairs to the MK34Gun Weapon System.• Meticulous ROLMS (Retail Ordnance Logistics Management System) Database Manager. • Ensured 100% inventory accuracy of over 100,000 combined munitions.• Responsible for the requisition, receipt and issue of over $250 million worth of conventional ordnance.Work Center Supervisor• Qualified as Combat Systems Office of the Watch (CSOOW).• Supervised five (5) technicians in maintaining and operating the MK-15 Close in Weapons System (CIWS).• Installed and Tested the High Order Language Computer (HOLC) for the MK15CIWS. • VBSS (Visit Board Search and Seizure) team member.• Responsible for evidence collection and team security while embarked upon numerous suspected United Nations sanctions violators.

Master Of Business Administration (M.B.A.), Organizational Leadership

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General