Frank Perez, Mba Email & Phone Number

San Diego, California, United States

Greater San Diego Area

Murrieta, CA

• Planned and managed the provision of on-site casino services in an assigned market to 22 casino customers encompassing product set-up, installations, service, preventative maintenance and upgrading gaming systems and.
• 24/7 aftermarket service support for recurring revenue products including planned an unplanned maintenance, jackpot, response, conversions and upgrade installations.
• Enhanced, interpreted and provided guidance on technical and compliance guidelines.
• Oversaw and ensured full compliance with applicable gaming regulations and ensure compliance with regulatory guidelines regarding notification, service and process.
• Escalated issues or recurring problems and participated in the development of improved departmental processes and procedures to resolve those problems.
• Responsible for developing and executing all areas of the functional budget.

Murrieta, CA

• Carried out full range of services in the entire assigned market and IGT’s entire game product offering.
• Supervised customer product set up, installations, service, preventative maintenance and upgrading gaming systems and equipment.
• Coordinated employee and customer training.
• Updated Equipment Master Documentation using SAP.
• Contributed to the development of semi-complex techniques and approaches.
• Coordinated site maintenance, technical service and after-hours technical support.

San Diego, California

• Performed general maintenance and repair of equipment.
• Utilized Microsoft Power Point to develop and present various training briefs for Government personnel.
• Performed various tasks necessary to assemble, install, test, troubleshoot, and complete final operational checks on Electronic and Electrical Equipment including Fiber Optics.
• Assembled electronic connectors onto multi-pair cables with both armored and plastic.
• Sheathing, assembled coax and triax cables.
• Familiar with the assembly techniques of chassis wiring, soldering and PCB assembly.

• Recruit Division Commander
• Trained and supervised over 300 new recruits entering the U.S. Navy.
• Utilized Microsoft Power Point to develop and present various training briefs for recruits.
• Ship's Officer of the Deck. Responsible for the safety and welfare of 1,200 recruits, 36 Recruit Division Commander's and a $30 million training facility in the absence of the Ship's Officer and Leading Chief Petty.
• Qualified as Combat Systems Office of the Watch (CSOOW). Member of the Combat Systems Training Team (CSTT).
• Supervised technicians in maintaining and operating the MK34Gun Weapon System and the ships Armory.

Master Of Business Administration (M.B.A.), Organizational Leadership

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General