Independent Consultant – (2017 to 2018)Coordinated diverse teams and resources to complete objectives, streamline operations and maintain schedules • Advised leadership team on IT readiness for a startup company• Project Managed multiple BI application builds• Worked with AWS architect and core team members to design infrastructure environments

Supervised 60 plus resources that managed all aspects of application/end user support, plus help desk processes. • Managed organization’s CAPEX and OPEX budgets • Directed Incident-Problem handling for support organization• Migrated Service Desk software and processes to Service Now product suite• Expanded workstation technology organization to include Amazon Work Spaces (VDI), Mac and iOS devices that met the needs of an increasingly diverse workforce• Handled all vendor management responsibilities with third party Partner, including SLA compliance with Help Desk and Application Support numbers • Owned team that provided Execute (C-Level) Support• Maintained consistent level of support service (incident closures) from the Field IT organization during 10% reduction of staff• Major incident manager (MIM) during severity one production problems• Managed remote CCEP office at Georgia Tech University (responsible for facilities, network, computer equipment and orientation for new resources)

Led Senior Application Support Managers and Off-Shore Third Party Support teams that controlled Production applications within the SAP-ERP (FICO, CRM, APO, HR, and MM) and Legacy CCEP environments (Order-to-Cash, Analytics). • Member of a Senior IT leadership Team that formed first CCEP off-shore support partnership with third party organization• Managed all aspects of vendor relationship with CCEP's third party off-shore support partner.• Built and managed a cost effective application support team that included CCEP resources and third party leads • Directed Incident-Problem handling for support organization• Played major role during replication of CCE’s Data Center to accommodate the selling of the North American Business

Created and led an organization that managed all of the organization’s databases and integrated tools within the operational environment. • Managed the data management and integrated tool teams, which included system administrators, database administrators (Teradata, Oracle, SQL/Server), data administrators and programmer/analysts.• Led team in meeting application and database uptime SLOs (99.9 % for Teradata, Oracle & SQL/Server)• Led team during the incorporation of new products within the CCE environment (Infoprint, Streamserve, RightFax)

Provided data warehouse pre-sales technical support to BellSouth and other NCR clients, which consisted of determining user requirements, preparing proposals, and integrating customer needs with the services/products provided by NCR.• Project-managed the Early Field Trial of Teradata V2 software for NCR at BellSouth, which included installation of a 5100M, loading Teradata V2 software, migration of production data, and interoperability testing• Instructed NCR's "Data Warehouse Workshop" to customers, potential customers and vendor partners• Joint lead in the coordination, performance and winning of 1 terabyte user-data benchmark on Teradata V2 software