Fire Department Cost Recovery, LLC. (FDCR) helps municipal fire departments recover a portion of operational costs. Utilizing an unique approach, FDCR collects funds that have already been allocated to municipal fire departments, whether paid, volunteer or a combination of both. Our collection model is simple, effective and supported by municipal ordinance.

ADP (Broadridge Financial Solutions spun-off from ADP in March 2007) Generated and maintained 200 million dollar annual sales revenue by understanding each client's strategic and tactical objectives and tailoring products to meet their specific needs and goals.Negotiated and secured contracts and service level agreements (SLAs) for several Fortune 500 clients, including preparing pricing proposals , responding to request for proposals (RFPs), detailing service level metrics, and finalizing all relevant documentation with internal and external legal and finance lines of business.Cultivated relationships with senior level management at client firms, including regular dealings with CEO, COO and CFO executive level management. Identified cross-sell and up-sell opportunities within existing client base to increase firm's return on investment (ROI) and improve client's operational efficiency.Leveraged existing relationships to expand business year over year. In 2009 alone, increased revenue by 700K. Daily/weekly/monthly monitoring and analysis of output to ensure service level agreements (SLAs) were met or exceeded.Conducted client satisfaction surveys and developed action plans for areas of improvement. Attained 97% client approval rating. Employed end to end project management skills to install back end trade processing applications. Initiated project and obtained proper resources. Published project plan and task lists. Led status meetings and partnered with internal lines of business and external clients to ensure deliverables completed on-time or ahead of schedule.

Identified prospective clients through cold calling and existing client referrals. Achieved sales targets set by senior management. Prepared and performed sales presentations tailored to a potential client's business needs.Coordinated contract process through deal closing.

Provided on-site product installation, troubleshooting, repair and preventative maintenance services on client accounts.Developed and implemented first call resolution techniques for all back office operations. Partnered with sales personnel to answer and resolve product implementation questions.

Allocated P&I on all government securities, researched all incoming claims, and balanced in-house accounts.

Balanced daily stock record and analyzed audit differences.

Researched brokerage inquiries, balanced in-house accounts and analyzed daily audit.