• Responsible for the thorough review, test planning, and testing of MEDITECH’s Electronic Health Records (EHR) software related to Interoperability. • Applying vast customer service knowledge to help shape the code enhancements and corrections within a continuously evolving system to meet the requirements of healthcare policies across the United States and Canada. • Familiar with Hypertext Transfer Protocol (HTTP), JavaScript Object Notation (JSON) and Extensible Markup Language (XML) data formats with regard to electronic data exchange. • Familiar with Health Level Seven (HL7) standards with a focus on Clinical Document Architecture (CDA) and Continuity of Care Document (CCD) exchanges. • Familiar with web Application Programming Interfaces (APIs) related to the exchange of EHR data. • Served as a tester for the Fast Healthcare Interoperability Resources (FHIR) standard implementation, performing numerous test validations and providing direct feedback. • Served as a tester for the Ocean eReferral Network FHIR API, test validating process to allow healthcare providers to securely send electronic patient referrals in real-time.• Utilized Agile testing methodologies to fully test and complete several enhancements and/or bug corrections per week.• Identified and mitigated errors and potential risks that have the potential to occur. • Routinely tested integration points and raised concerns regarding code readiness when applicable. • Peer reviewed testing and documentation for other team members.• Collaborated on project designs and functionality during weekly scrum meetings.• Collaborated on new test strategies, test automation, and quality initiatives to improve system functionality. • Created and enhanced online documentation for employee and customer use. • Participated in sprint meetings through planning, writing test cases and criteria, along with providing retrospectives during sprint reviews.

• Responsible for the full-on sales support of two Stop Loss Sales Representatives. • Delivered both quoted proposals and declinations.• Daily tasks included coordinating with our underwriting department to obtain missing information when required.• Obtained and input sold case paperwork into the Sun Life system and tracked progress via Salesforce software. • Directly supported both of my Sales Representatives resolving premium, commission, and claim issues that materialized. • Performed client installation calls on new business cases.• Entrusted with the lead role, Premiums Liaison, providing vital feedback from and to the Client Managers team during our weekly scheduled meetings.• Collaborated monthly with coworkers from the Premiums department to communicate variations and enhancements within the Premiums system.

• Responsible for the thorough review, test planning, and testing of MEDITECH’s Electronic Health Records (EHR) software related to Interoperability. • Applying vast customer service knowledge to help shape the code enhancements and corrections within a continuously evolving system to meet the requirements of healthcare policies across the United States and Canada. • Familiar with Hypertext Transfer Protocol (HTTP), JavaScript Object Notation (JSON) and Extensible Markup Language (XML) data formats with regard to electronic data exchange. • Familiar with Health Level Seven (HL7) standards with a focus on Clinical Document Architecture (CDA) and Continuity of Care Document (CCD) exchanges. • Utilized Agile testing methodologies to fully test and complete several enhancements and/or bug corrections per week.• Identified and mitigated errors and potential risks that have the potential to occur. • Routinely tested integration points and raised concerns regarding code readiness when applicable. • Peer reviewed testing and documentation for other team members.• Collaborated on project designs and functionality during weekly scrum meetings.• Collaborated on new test strategies, test automation, and quality initiatives to improve system functionality. • Created and enhanced online documentation for employee and customer use. • Participated in sprint meetings through planning, writing test cases and criteria, along with providing retrospectives during sprint reviews.

• Responsible for Electronic Health Records (EHR) support for numerous health care organizations; serving as the primary contact for end users including physicians, nurses, pharmacists, technologists, office and hospital staff.• Provided daily support for up to 60 healthcare organizations throughout the U.S. and Canada.• An expert in Scheduling and Authorization & Referral Management applications.• Experienced with multiple integrated applications such as Operating Room Management, Admissions, Master Patient Index, Order Entry, and Medical Practice Management.• Performed on-site and online optimization assessments, followed by monthly scheduled conference calls to ensure customers were on track. • Created internal documentation providing resource material for other specialists, management and customers.• Contributed as a member of the Priority Event (PE) Focus Group. This included attending monthly meetings and reporting on weekly trends specifically regarding open PE tasks.• Attended staff development training classes on EHR related topics including The American Recovery and Reinvestment Act (ARRA) and Meaningful Use.• Troubleshoot 20-30 reported issues per week, fielding various questions via virtual meetings, phone, and email. • Fully trained on various healthcare privacy laws including the Health Insurance Portability and Accountability Act (HIPAA) and how to appropriately handle Protected Health Information (PHI).• Taught and mentored new hires by assisting in their technical training to ensure work quality prior to live support, and educated them based on corporate guidelines.• Performed ongoing education for customers via personalized teleconferences and quarterly scheduled classroom trainings.• Discovered code errors/bugs upon meticulous testing of reported issues and submitted detailed correction requests using Atlassian software, Confluence and JIRA.• Traveled as required to various locations throughout the U.S. and Canada.