Frank Wang Email and Phone Number

Data warehouse System AdministrationStakeholder ManagementPayroll Reporting

●Gathering information from different sources including user survey,products ordered and service history.● Make market survey among individual customers and enterprise customers, analyse the suggestions gathered and report to the manager.● Collect strategies and marketing information of competitors from public information sources.● Analyse the information from the data warehouse and generate reports to the manager.● Implement marketing plans related to individual and business customer market by making and carrying out advertising strategies.● Responsible for the business transaction, business consulting and declaration acceptance, receipt of new customers, and customer retention.● Develop business relationships in individual and enterprise customer market by accomplishing key performance indicators.

● Responsible for the data integrity and consistency of data related to the business market.● Make sure the data transferred to the China Mobile Group timely and accurately.● Supervise the data of Business Customer and form reports to the managers in city branch when anything abnormal occurs.● Review the regulations and rules related to the Business Customer based on the information from the CRM.Achievement:● Built the Intelligent Analyse System of Business Customer and supervised the implementation.

Configure the BOSS to implement business policies made by the MarketingDepartment.● Test the configuration of the BOSS to ensure all products comply with therequirements.● Supervise and audit the operators in the BOSS and make sure they have the rightaccess level and security.● Gather users’ requirements before the upgrade of BOSS,liaise with programmersand training users after the upgrade and ongoing support to the users.● Train the agents to use the BOSS after upgraded.● Provide support and assistance to all users of BOSS.● Provide reports to Marketing Department, Business Customer Department andbranch companies by querying the data warehouse with SQL.● Generate analysing reports to the managers from data warehouse by using SQL.● Keep the internal forum website of Business Support Centre running normally.Achievements:● Upgraded the internal forum website of Business Support Centre from ASP to PHPwhich improved the efficiency and maximised usability.● Established the local data system for Shijiazhuang Branch and backuped the datainto the data warehouse using Linux and Oracle on a daily basis.● Entirely tested the whole BOSS functions when it had been shifted from C/S mode toB/S mode in 2008.