Frank A. Ciulla Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

• BioTechniques (BTN) was acquired by FSG from Informa in late 2017. Making up 33% of the overall FSG revenue stream I was charged with the management of the largely US located BTN customer base. A lack of legacy data.
• Highly engaged work with customer base quickly establishing open dialogue channels to ensure complete confidence during the transitional period from Informa to FSG
• Continued communications development to strengthen customer relations by understanding long term goals,addressing key concerns and managing expectations
• Custom HTML and teplitized email creation as well as audience segmentation and delivery scheduling across 8 digital products while ensuring adherence to GDPR regulations
• Management of online ad space across two websites ensuring delivery of impression and click targets
• Creation of custom, online reporting, scheduling and order trackers across entire product range standardizing data input and view resulting in a smoother workflow, reduced human error and increased visibility of.

Blackheath, London SE3 0BU

• Responsible for all aspects of marketing and letting activities within Oliver Field Associates. Focused on developing increased customer engagement and satisfaction through development of social media platforms, high.
• Digitisation of customer intake and contracts process resulting in a total turnover time of 2 days, reduced from an average of 5 days
• Development of inbound marketing strategy utilizing previously unused social media platforms (Facebook, Instagram, Twitter, Google+, YouTube) as well as email marketing
• Introduction of YouTube video tours, resulting in a better-informed customer base, less time-wasting interactions and increased customer conversions
• Implementation of customer follow up and feedback procedure leading to the presentation of two awards in 2017 from All Agents, the UK’s largest customer review website for the property industry
• Data analysis for feedback into sales strategy development

London, United Kingdom

• Providing graphic and web design as well as general marketing and systems enhancement for small businesses in and around South East London.
• Creation of marketing packages complete with document templates geared towards consultant free modification and deployment by the business owner
• Website and social media campaign design and launch
• Development of process and procedure documentation for new employee training
• Research, development and implementation of new systems to enhance productivity while reducing costs by automating business process and educating business owners on untapped technological resources

Williamson, New York

• Creation and management of marketing collateral across the international collection of Nuclear Service business teams. Working closely with the Marketing Communications and Sales Director I was charged with the.
• Assisted in sales strategy development through analysis of target market, competition and barriers to entry
• Setup and coordination of meetings, conferences and trade shows including management of travel, logistics and preparation of displays
• Provide status reports to management on overall sales and marketing activities
• Coordination with marketing, sales and technical groups to facilitate marketing functions
• Management of marketing budget

Studio Art (Ba), Fine And Studio Arts

Obtained 4 Year Degree - Bachelor of Studio Arts. Participated in many school sponsored clubs and events including - Local Red Cross.

Performance Improvement

Communications - Business Writing Skills Talent Development - Resolving Generational Differences - Unleashing Your Teams Talent