Frank B Email & Phone Number

Remote

Conducted thorough data entry and validation for provider credentialing, ensuring accuracy and completeness of information within the credentialing system.Reviewed and verified provider documents, such as licenses, certifications, and insurance information, to ensure compliance with regulatory requirements andorganizational standards.Collaborated with internal teams and external stakeholders to gather necessary information and resolve any discrepancies related to provider credentials, ensuring timely and accurate data entry.Maintained organized electronic files and databases, regularly updating and auditing the credentialing system to ensure data integrity and regulatory compliance.Generated and distributed reports on provider credentialing status, highlighting any outstanding issues or upcoming expirations, to support decision-making and compliance efforts.Assisted in the development and implementation of credentialing processes and procedures, identifying opportunities for process improvement and efficiencyenhancement.Participated in credentialing audits and reviews, providing accurate and comprehensive data and documentation to support compliance with industry standards and regulations.Acted as a subject matter expert on provider credentialing, providing guidance and support to colleagues and stakeholders on data entry best practices, regulatory compliance, and system utilization.

Remote

Resolved customer escalations promptly and effectively through phone, email, and chat channels, ensuring customer satisfaction and retention.Investigated and analyzed customer issues, identifying root causes and implementing appropriate solutions to prevent future escalations.Collaborated with cross-functional teams, including product development and quality assurance, to provide insights and feedback on customer pain points andsuggest improvements to enhance the overall customer experience.Maintained accurate and detailed records of customer interactions and escalations in the company's CRM system, ensuring proper documentation for reference and analysis.Developed and implemented training programs for customer service representatives to enhance their skills in handling customer escalations and resolving issues efficiently.Monitored customer feedback and sentiment through various channels, such as social media and online review platforms, and proactively addressed any negative feedback or concerns.Conducted regular performance evaluations of customer service representatives, providing feedback and coaching to improve their escalation management skills and overall performance.Stayed up-to-date with industry trends and best practices in customer service and escalation management, constantly seeking opportunities for professional development and knowledge enhancement

Remote

Managed a high volume of client accounts, ensuring accurate and timely data entry and maintenance of account information in the company's CRM system.Provided exceptional customer support by promptly responding to inquiries and resolving account-related issues through phone, email, and chat channels.Collaborated with internal teams, such as sales and operations, to ensure seamless account management and address any customer concerns or requests.Conducted regular audits of account data to identify and correct any discrepancies or errors, ensuring data integrity and accuracy.Prepared and distributed monthly account statements and reports to clients, providing them with a clear overview of their account activities and financial transactions.Assisted in the onboarding of new clients, guiding them through the account setup process and providing training on how to navigate the company's online platform for account management.Acted as a subject matter expert on the company's products and services, effectively communicating their features and benefits to clients and addressing any questions or concerns they may have.Maintained a thorough understanding of industry regulations and compliance requirements, ensuring all account activities and data entry adhered to legal and ethical standards.

Charlotte, North Carolina, United States

Collaborated with the Store Manager and supervisors in daily business operations including recruitment strategies, orientation, training, coaching, and termination.Developed and implemented coaching, counseling, and disciplinary strategies for employees for updated policies, code of conduct, and procedures when needed.Reduced employee turnover rate by 25% and saved an average of $1M+ annually for the company by applying transformational business practices and techniques.Managed all aspects of payroll, scheduling, callouts, insurance claims, and labor law compliance to ensure smooth operations.Orchestrated training for new employees, established sales targets, oversaw inventory, and provided exceptional customer service

Education record

High School Diploma