Financial services executive focused on Wealth Management Strategy Definition and Execution, Business Process and Experience Design, and Change Management. Expert in defining and implementing strategically aligned programs using user-centric approaches realizing measurable business value. • User experience for Financial Services companies facing business model disruption. Implement and leverage internal content management system to drive Financial Advisor adoption of key practices to address evolving industry makeup. Led team to provide prescriptive guidance to front office sales teams to alter behaviors and increase use of expanded digital channels.• Re-examination of business process design for top 3 wealth management firm. Identify and address levers that limit further business transformation towards a team based client service model. Served as project lead to leverage user insights to identify obstacles of financial advisor team formation and/or participation within high functioning team-based practices.• Sales force enablement for top 3 wealth management firm. Served as lead for an integrated effort to gather insights from field leaders and financial advisors to identify segments to help guide practices to drive organizational priorities and initiatives. Project resulted in greater alignment between Financial Advisors, Field Leadership, and the overall enterprise. • Growth strategy and go-to-market approach for Financial Advisor book efficiency at large wealth management organization. Identify opportunities to realize greater ROI on Financial Advisor books of business using levers including pricing, book composition, and enhanced client servicing models. Effort resulted in multi-million dollar realization in additional revenues with limited client attrition.Specialties: User Insights & Experience Design, Sales Enablement, Change Management, Content Management, Integrated Program ManagementASQ Green Belt, SCRUM Certified, PROSCI Change Management CertifiedSelf-directed Investing, Financial Services, Wealth Management
Listed skills include Business Analysis, Project Management, Program Management, Management, and 11 others.