Frank Blake Email & Phone Number

Framingham, Ma, Us

Waterloo, On, Ca

Waterloo, On, Ca

AWS System Operations for SaaS/Hosted services environment.Powershell scripting and assisting with automation.Formerly supported US servers, VMware, and end user systems. Evaluated and setup system management platforms including SCCM.Changed method of system deployment for US offices to lite touch automated system with WDS and MDT 2012.

• Maintain inventory of servers, network hardware, laptops and desktops. • Administer network security, infrastructure and mission critical systems. • Monitor systems in order to optimize performance and initiate recovery action after system failures. • Configure, monitor and maintains backup and disaster recovery procedures to a remote managed DR facility. • Manages Active Directory user accounts including creating/disabling of accounts, managing ACL’s to permit data access. • Manages Microsoft Exchange 2010 addresses, email groups, archives and enabling/disabling of accounts. • Supports departments and users for Microsoft Office SharePoint Server 2007 including managing access and ACL’s, creating new team sites, creating forms, list and libraries. • Builds, configures, troubleshoots and manages physical and virtual servers running on VMware ESXi 5.0. • Builds, configures, troubleshoots and manages laptop and desktop upgrades using Microsoft Deployment Services. Updates images as new hardware and software becomes available. • Provide Technical Support to all users via in person or remote procedures for Windows 2003, 2008/2008 R2, Windows Vista and Windows 7, Office 2007 and 2010, mobile devices (iPhone officially supported, and other mobile devices). • Facilitate the testing and implementation of new equipment and systems. • Prepare technical reports on the operation of systems. • Maintain and prepare documentation on polices, procedures and structure of network systems and security • Provide training in systems use and access. • Projects and Tasks as assigned by the Director of IT.

Waltham, Ma, Us

• Managed and implemented installation of web based space scheduling and assignment system allowing the entire University involvement in the application and for greater community visibility to University events.• Managed SQL 2005 and 2008 servers for the various applications including Maximo, PowerFAIDS, and Resource25, to include backups, SQL scripting, and database security and access.• Created reports and tools for end users to easily acquire data for their various reports on the various systems supported.• Managed upgrade of facilities management system Maximo, and monthly upgrades of financial aid system PowerFAIDS to include testing of reporting and process flows.• Improved upon reliability of SQL backups and Filemaker server backups, some of which had failed regularly prior to my arrival, to an almost 100% success rate.• Managed IIS web servers for web based applications • Managed Apache web server environments in Linux for university Peoplesoft Student and Peoplesoft Financial systems, to include web application upgrades and addition of new sites.

• Improved overall stability and reliability of disaster recovery system for corporate and customer environments by implementing proper standards, monitoring, and periodic testing. Backup success and recovery rates were increased to greater than 97%. Managed new recovery infrastructure project for new datacenter to house customer applications.• Assisted with migration of 150 servers, hosting customer applications, to new data center including upgrades and standardization of systems during the migration.• Created, managed and implemented project for the standardization of deployments of corporate desktops, laptops, and servers using Windows Deployment Solution. Then utilized system for corporate rollout of Windows 7 to end users.• Assisted with the development, writing and ongoing auditing of policies which our SAS70 Type II certification is based on.• Managed and implemented Antivirus project for corporate environment, to include evaluating and recommending final solution, to removing prior AV solution and rolling out new AV solution throughout corporate environment.

• Managed and implemented new system rollout to end users in all four corporations.• Managed project for move to new corporate E-Learning site for internal training and certification.• Managed all Active Directory account management and group policy management.• Managed network devices in corporate office and remote offices and sites, to include Cisco firewalls and switches, and point to point vpn maintenance. Also managed Barracuda spam and web filter devices.

Wellesley Hills, Ma, Us

• Evaluated and implemented desktop imaging solution to create standardized desktop setups and reduce new system rollout times from days to hours in the computer lab environments, and eventually implemented solution college-wide replacing administrative deployment solution.• Was given sole responsibility of managing college telephony infrastructure, to include Avaya Definity PBX and Intuity Audix voicemail system and quickly learned and improved upon the structure and cabling infrastructure before being sent for training. Redesigned college automated attendant system and all department automated attendants.• Managed telephony implementation project for expansion of additional campus, to include selection of systems and vendors and implementation of hardware and software solution.• Created many scripts to automate repetitive tasks involved in user management in Active Directory and Exchange, using Visual Basic. • Implemented upgrade of Active Directory from Windows 2000 Active Directory with Windows 2000 and 2003 servers to Windows 2003 R2 AD infrastructure, to include cleanup of DNS and WINS that removed many replication issues, and much improved redundancy across the three campuses. • Managed computer labs under direction of Director of Academic Computing. Worked with faculty and staff to identify software to include in the creation of base images, worked with vendors for hardware support, managed Lab Active Directory infrastructure, managed CAD servers and software and gave general IT support to end users in the various computer labs.• Created dual boot Windows and Linux builds for select classroom use.• Managed Exchange 2003 server to include account maintenance, email groups, message tracking, and spam filtering.

Arlington, Virginia, Us

Maintained and operated FM and AM radios. Managed soldiers assigned to my section.Battalion public relations representative.Developed Battalion website and several company websites.Units: A Co 101 Engineer Bn, A Co 181 Engineer Bn, HHC 181 Engineer Bn

Us

Security Guard and supervisor.

Bachelor Of Science (B.S.), Computer Science

Electrical And Electronics Engineering

Associate Science, Electrical And Computer Engineering