Frank Fuentes Email & Phone Number

Henderson, Nevada

As Underwriter, I ensure that the client files are within compliance guidelines set by National Debt Relief, provide phone support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns, typically done through inbound and outbound calls. I maintain a rapport with our client base, address emails and online requests for information, provide bilingual services to our Spanish speaking clients, maintain a high level of accuracy, ensuring that appropriate information is provided to all departments, utilize salesforce, resolve customer inquiries/complaints with limited escalation to team leaders, document client discussions clearly and concisely, and much more.

As Public Relations Director, I implemented the organizations public relations strategies, managed media relations, announcements, editorial placement, and speaking opportunities. I evaluated/authorized all forms of communication regarding the organization for release to the public.

2275 Corporate Circle, Suite 275

Responsible for:-Developing integrated communications plans -Implementing social media strategies for the agency and clients-Developing media material as well as translating them for Spanish media -Oversight of account coordinators-Organizing assigned Public Relations projects-Contributing to brand creation and campaign concepts-Initiating and maintaining media relations (TV, print, online, and radio)-Maintaining relationships with clients-Lead community outreach through speaker circuits and grassroots efforts-Updating client newsroom pages on their website with current news-Photographing client events for media distribution-Created and adding to Client Master Media Coverage Reports

2275 Corporate Circle, Suite 275 Henderson, Nv 89074

As the Account Coordinator I was responsible for:-Updating the Company's Newsroom on the with press releases and client news-Social media updates and content creation for the company and our clients (Twitter, Facebook, LinkledIn, Instagram, Youtube, FlipBoard, etc.)-Drafting and translating press material to send to spanish networks, to reach the Hispanic audience for clients-Photography, video recording, and editing for client or company events to use for press releases, social media, websites, etc.-Researching information that is needed for projects or campaigns-Locating and gathering client news-Placing all news and PR in our clients Master Media Coverage Reports with value details

2275 Corporate Cir, Henderson, Nv 89074

8751 W. Charleston Boulevard, Suite 220 Lv, Nj 89117

As an intern at Claggett & Sykes Law Firm I was responsible for:-Summarizing depositions-Typing discoveries (requests/interrogatories)-Legal research (arbitration lists, looked up court cases)-Maintaining a relationship with clients -Taking notes during arbitrations

As a Client Service Manager (CSM) I was responsible for:-Looking over team members -Setting event rooms for the present day and the next day-Maintaining a relationship with clients -Training team members -Updating the incoming CSM with rooms completed and upcoming rooms that needed to be completed-Writing a report with tasks completed

University Of Nevada, Las Vegas

Mccarran International Airport

Bachelor'S Degree, Political Science

Minor in Sociology

Advanced Diploma With Honors