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Frank Peterson Email & Phone Number

Technical Support Manager | Service Levels, Escalations Management at Gallagher
Location: Mount Prospect, Illinois, United States 11 work roles 2 schools
1 work email found @ajg.com 1 phone found area 708 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email f****@ajg.com
Direct phone (708) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Gallagher
Role
Technical Support Manager | Service Levels, Escalations Management
Location
Mount Prospect, Illinois, United States
Company size
5 employees

Who is Frank Peterson? Overview

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Quick answer

Frank Peterson is listed as Technical Support Manager | Service Levels, Escalations Management at Gallagher, a company with 5 employees, based in Mount Prospect, Illinois, United States. AeroLeads shows a work email signal at ajg.com, phone signal with area code 708, and a matched LinkedIn profile for Frank Peterson.

Frank Peterson previously worked as Technical Support Manager at Gallagher and Help Desk Manager at Access One, Inc.. Frank Peterson holds Bachelor'S Degree, Telecommunications Management from Devry University.

Company email context

Email format at Gallagher

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{first}_{last}@ajg.com
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Profile bio

About Frank Peterson

With a robust background in technical support and help desk management, my role at Gallagher focuses on ensuring optimal service levels and efficient escalations management. Leading a team, we consistently meet and exceed service-level agreements, a testament to our collective dedication and my leadership.At Access One, I honed my skills in team building and support desk administration, fostering an environment where technical proficiency is matched with clear communication, enabling both staff and clients to navigate complex technical landscapes. As I continue to grow professionally, my goal remains to elevate support services and drive forward the mission of enhancing user experience.

Listed skills include Active Directory, Networking, Management, Microsoft Exchange, and 40 others.

Current workplace

Frank Peterson's current company

Company context helps verify the profile and gives searchers a useful next step.

Gallagher
Gallagher
Technical Support Manager | Service Levels, Escalations Management
Website
ajginternational.com
Employees
5
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Company profile
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11 roles · 19 years

Frank Peterson work experience

A career timeline built from the work history available for this profile.

Technical Support Manager

Current
Gallagher

Rolling Meadows, IL, US

  • Co-managed a support desk with 125 technicians, achieving a 83.88% first call resolution and 4.91/5.0 customer satisfaction rating.
  • Built automated scorecards for technicians, identifying areas for improvement and ensuring quality service delivery.
  • Interviewed and hired direct employees and contractors, collaborating with vendors to bring in qualified talent.
Apr 2022 - Present

Help Desk Manager

Access One, Inc.

Chicago, IL, US

  • Managed a team of 21 Help Desk Technicians and 4 Field Service Technicians, ensuring timely ticket resolution and customer satisfaction.
  • Conducted weekly meetings with customers to meet SLAs and implement new processes, procedures, and equipment deployments.
  • Acted as the main point of escalation for all customers, providing white glove support for VPs and overseeing vendor management for hardware procurement and support.
Mar 2021 - Apr 2022

Field Service Manager

Netgain Technology, Llc

Minneapolis, Minnesota, US

  • Managed 7 Field Service Technicians and 4 Helpdesk Technicians, coordinating teams during a major ransomware attack.
  • Acted as an escalation point for ticket resolution and facilitated team growth through weekly meetings.
  • Liaised with frustrated customers and other departments to resolve complex issues efficiently.
Feb 2020 - Mar 2021

Help Desk Manager

Enlivant

Chicago, Illinois, US

  • Managed external help desk vendor providing remote level 1 and level 2 technicians for 11,000 employees, handling 30,000 tickets annually.
  • Coordinated cross-team interactions within IT and business, providing white-glove support for VPs.
  • Achieved 90% first call resolution through training and automation, reducing call volume and earning a 98% customer approval rating.
Jun 2018 - Feb 2020

It Manager

Cd One Price Cleaners

Oakbrook Terrace, Illinois, US

  • Developed and implemented IT policies and procedures to optimize operational efficiency and ensure PCI compliance.
  • Collaborated with senior leadership to present innovative solutions for operational changes, resulting in reduced operating expenses.
  • Managed IT projects to safeguard the organization and minimize downtime, supporting corporate users and stores with hardware and software issues.
Jun 2016 - Feb 2018

Help Desk Manager

Blick Art Materials

Highland Park, Illinois, US

  • Managed a team of 5 Point of Sale Administrators across seven districts in the United States.
  • Oversaw software and hardware upgrades, ensuring seamless implementation and minimal downtime.
  • Acted as a liaison between Help Desk, District Managers, and General Managers to update procedures and policies.
Jul 2013 - May 2016

Point Of Sale Administrator/Technical Support

Blick Art Materials

Highland Park, Illinois, US

  • Provided technical support for Windows XP, Windows 7, Microsoft Office, and server systems.
  • Managed network setup, configuration, and troubleshooting for LAN and wireless access points.
  • Oversaw hardware and software issue resolution both remotely and onsite.
Nov 2011 - Jul 2013

Sr. Technical/Pc Support Analyst

Midas International

Palm Beach Gardens, Florida, US

  • Provided technical support for over 250 end-users with computer, network systems, and peripheral devices.
  • Managed configuration and performance of all PC systems and telecommunications.
  • Recommended hardware and software solutions, leading to improved efficiency and productivity.
2007 - Nov 2011

Technical Analyst

Progressive Automotive Systems / Midas International
  • Provided software technical support for Windows XP, 2000, and 98 systems.
  • Conducted beta testing and network setup and configuration.
  • Repaired Microsoft Access databases and served as an assistant team leader and module specialist.
Jan 2005 - 2007

Software Technical Support

Advantage Software

Telephone and E Mail support for CAT software and Windows operating systems

Apr 2004 - Nov 2004

Aviation Structural Mechanic Third Class

Us Navy

Washington, DC, US

S3- system organizational maintenance technicianNaval Aircrew man

Oct 1992 - Oct 1997
Team & coworkers

Colleagues at Gallagher

Other employees you can reach at ajginternational.com. View company contacts for 5 employees →

RM Rob Marriott Rob Marriott Colleague at Gallagher London, England, United Kingdom, United Kingdom View → LS Lucy Song Lucy Song Colleague at Gallagher Calgary, Alberta, Canada, Canada View → LV Liz Vaughan Liz Vaughan Colleague at Gallagher United States, United States View → AL Ashley Lutz Ashley Lutz Colleague at Gallagher Austin, Texas, United States, United States View → AZ Anthony Zimbardi Anthony Zimbardi Colleague at Gallagher Akron, Ohio, United States, United States View → SD Sarah Dick Sarah Dick Colleague at Gallagher Greater Tucson Area, United States, United States View → MW Mark West Mark West Colleague at Gallagher Greater Houston, United States, United States View → TS Tat Skirvin Tat Skirvin Colleague at Gallagher Rolling Meadows, Illinois, United States, United States View → HO Hugh O'Rorke Hugh O'Rorke Colleague at Gallagher Winchester, New Hampshire, United States, United States View → AD Allison Donaldson Allison Donaldson Colleague at Gallagher London, Ontario, Canada, Canada View →
2 education records

Frank Peterson education

Bachelor'S Degree, Telecommunications Management

Devry University

Diploma

Mount Prospect High School
FAQ

Frequently asked questions about Frank Peterson

Quick answers generated from the profile data available on this page.

What company does Frank Peterson work for?

Frank Peterson works for Gallagher.

What is Frank Peterson's role at Gallagher?

Frank Peterson is listed as Technical Support Manager | Service Levels, Escalations Management at Gallagher.

What is Frank Peterson's email address?

AeroLeads has found 1 work email signal at @ajg.com for Frank Peterson at Gallagher.

What is Frank Peterson's phone number?

AeroLeads has found 1 phone signal(s) with area code 708 for Frank Peterson at Gallagher.

Where is Frank Peterson based?

Frank Peterson is based in Mount Prospect, Illinois, United States while working with Gallagher.

What companies has Frank Peterson worked for?

Frank Peterson has worked for Gallagher, Access One, Inc., Netgain Technology, Llc, Enlivant, and Cd One Price Cleaners.

Who are Frank Peterson's colleagues at Gallagher?

Frank Peterson's colleagues at Gallagher include Rob Marriott, Lucy Song, Liz Vaughan, Ashley Lutz, and Anthony Zimbardi.

How can I contact Frank Peterson?

You can use AeroLeads to view verified contact signals for Frank Peterson at Gallagher, including work email, phone, and LinkedIn data when available.

What schools did Frank Peterson attend?

Frank Peterson holds Bachelor'S Degree, Telecommunications Management from Devry University.

What skills is Frank Peterson known for?

Frank Peterson is listed with skills including Active Directory, Networking, Management, Microsoft Exchange, Customer Service, Microsoft Office, Voip, and Troubleshooting.

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