Please complete the CAPTCHA to continue
@ajg.com
✓
1 phone found area 708
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Frank Peterson is listed as Technical Support Manager | Service Levels, Escalations Management at Gallagher, a with 5 employees, based in Mount Prospect, Illinois, United States. AeroLeads shows a work email signal at ajg.com, phone signal with area code 708, and a matched LinkedIn profile for Frank Peterson.
Frank Peterson previously worked as Technical Support Manager at Gallagher and Help Desk Manager at Access One, Inc.. Frank Peterson holds Bachelor'S Degree, Telecommunications Management from Devry University.
This section adds company-level context without repeating Frank Peterson's masked contact details.
AeroLeads found 1 current-domain work email signal for Frank Peterson. Compare company email patterns before reaching out.
With a robust background in technical support and help desk management, my role at Gallagher focuses on ensuring optimal service levels and efficient escalations management. Leading a team, we consistently meet and exceed service-level agreements, a testament to our collective dedication and my leadership.At Access One, I honed my skills in team building and support desk administration, fostering an environment where technical proficiency is matched with clear communication, enabling both staff and clients to navigate complex technical landscapes. As I continue to grow professionally, my goal remains to elevate support services and drive forward the mission of enhancing user experience.
Listed skills include Active Directory, Networking, Management, Microsoft Exchange, and 40 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Rolling Meadows, Il, Us
• Co-managed a support desk with 125 technicians, achieving a 83.88% first call resolution and 4.91/5.0 customer satisfaction rating.• Built automated scorecards for technicians, identifying areas for improvement and ensuring quality service delivery.• Interviewed and hired direct employees and contractors, collaborating with vendors to bring in qualified talent.
Chicago, Il, Us
• Managed a team of 21 Help Desk Technicians and 4 Field Service Technicians, ensuring timely ticket resolution and customer satisfaction.• Conducted weekly meetings with customers to meet SLAs and implement new processes, procedures, and equipment deployments.• Acted as the main point of escalation for all customers, providing white glove support for VPs and overseeing vendor management for hardware procurement and support.
Minneapolis, Minnesota, Us
• Managed 7 Field Service Technicians and 4 Helpdesk Technicians, coordinating teams during a major ransomware attack.• Acted as an escalation point for ticket resolution and facilitated team growth through weekly meetings.• Liaised with frustrated customers and other departments to resolve complex issues efficiently.
Chicago, Illinois, Us
• Managed external help desk vendor providing remote level 1 and level 2 technicians for 11,000 employees, handling 30,000 tickets annually.• Coordinated cross-team interactions within IT and business, providing white-glove support for VPs.• Achieved 90% first call resolution through training and automation, reducing call volume and earning a 98% customer approval rating.
Oakbrook Terrace, Illinois, Us
• Developed and implemented IT policies and procedures to optimize operational efficiency and ensure PCI compliance.• Collaborated with senior leadership to present innovative solutions for operational changes, resulting in reduced operating expenses.• Managed IT projects to safeguard the organization and minimize downtime, supporting corporate users and stores with hardware and software issues.
Highland Park, Illinois, Us
• Managed a team of 5 Point of Sale Administrators across seven districts in the United States.• Oversaw software and hardware upgrades, ensuring seamless implementation and minimal downtime.• Acted as a liaison between Help Desk, District Managers, and General Managers to update procedures and policies.
Highland Park, Illinois, Us
• Provided technical support for Windows XP, Windows 7, Microsoft Office, and server systems.• Managed network setup, configuration, and troubleshooting for LAN and wireless access points.• Oversaw hardware and software issue resolution both remotely and onsite.
Palm Beach Gardens, Florida, Us
• Provided technical support for over 250 end-users with computer, network systems, and peripheral devices.• Managed configuration and performance of all PC systems and telecommunications.• Recommended hardware and software solutions, leading to improved efficiency and productivity.
• Provided software technical support for Windows XP, 2000, and 98 systems.• Conducted beta testing and network setup and configuration.• Repaired Microsoft Access databases and served as an assistant team leader and module specialist.
Telephone and E Mail support for CAT software and Windows operating systems
Washington, Dc, Us
S3- system organizational maintenance technicianNaval Aircrew man
Other employees you can reach at ajginternational.com. View company contacts for 5 employees →
Santos Gonzalez Victorica
Colleague at GallagherMiami, Florida, United States
View →
MS
Michelle Snape Snape
Colleague at GallagherVictoria, Australia
View →
DH
Dane Hudson
Colleague at GallagherCarmel, Indiana, United States
View →
TK
Thomas Klaus, Aic, Ains
Colleague at GallagherNew York, United States
View →
CW
Cassandra Ward
Colleague at GallagherConshohocken, Pennsylvania, United States
View →
HC
Heidi Chen - Psm, Itil 4
Colleague at GallagherChicago, Illinois, United States
View →
AO
Amy O'Hare
Colleague at GallagherKansas City Metropolitan Area, United States
View →
MK
Mike Kopka Cebs, Mhp, Hia
Colleague at GallagherBloomfield Hills, Michigan, United States
View →
WT
Wayland Thompson
Colleague at GallagherGreater Indianapolis, United States
View →
MD
Mark Dowdell, Cfa
Colleague at GallagherGreater Toronto Area, Canada
View →
Quick answers generated from the profile data available on this page.
Frank Peterson works for Gallagher.
Frank Peterson is listed as Technical Support Manager | Service Levels, Escalations Management at Gallagher.
AeroLeads has found 1 work email signal at @ajg.com for Frank Peterson at Gallagher.
AeroLeads has found 1 phone signal(s) with area code 708 for Frank Peterson at Gallagher.
Frank Peterson is based in Mount Prospect, Illinois, United States while working with Gallagher.
Frank Peterson has worked for Gallagher, Access One, Inc., Netgain Technology, Llc, Enlivant, and Cd One Price Cleaners.
Frank Peterson's colleagues at Gallagher include Santos Gonzalez Victorica, Michelle Snape Snape, Dane Hudson, Thomas Klaus, Aic, Ains, and Cassandra Ward.
You can use AeroLeads to view verified contact signals for Frank Peterson at Gallagher, including work email, phone, and LinkedIn data when available.
Frank Peterson holds Bachelor'S Degree, Telecommunications Management from Devry University.
Frank Peterson is listed with skills including Active Directory, Networking, Management, Microsoft Exchange, Customer Service, Microsoft Office, Voip, and Troubleshooting.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts