Heidi Chen - Psm, Itil 4 Email & Phone Number

Chicago, Il, Us

Rolling Meadows, Il, Us

Chicago, Il, Us

- Co-founder of the Technology Solutions Group Culture Committee.- Implemented and optimized new procurement processes, procedures, and policies (i.e. Hardware and Software Asset Management) to facilitate a smooth transition of information between Technology groups.- Conducted vendor research and manage strategic contractor and vendor relationships to support new site and corporate projects worldwide (i.e. Spain, Canada, United States, Mexico).- Conducted cost negotiations with the IT Business Leader to mitigate risk of non-compliance. - Managed and sourced licensing for Engineering and Site Operations (i.e. AutoDesk, PLSCADD, Adobe, Bluebeam, Global Mapper, PV-Syst, WindoGrapher, PVCase, OpenWind, Veeam). - Analyzed demand metrics to optimize global demand and supply planning, and leverage data to forecast raw material and inventory requirements.- Engaged cross-functional team to collaborate on the delivery of integrated service (i.e. onboarding, site creations).

Istanbul, Etiler, Beşiktaş, Tr

- Managed employee relations, improvement plans and trainings (comprehensive trainings for each role/department), and conferences/events (i.e. budgeted events, global conferences).- Created onboarding process and trained 20+ team members on corporate and field processes which led to the onboarding of 3500+ field and 250+ HQ employees; onboarding process still utilized company wide.- Synthesized raw demographic data into actionable information and deliverables that led to culture initiatives to improve employee engagement and development.- Independently created and implemented benefits program with vendors provided.- Led Insurance and Benefits team through the workers compensation process in Illinois, Massachusetts, and New York.- Created and implemented culture initiatives (i.e. Global Coffee Chats, Wellness Breaks/Social Networking) that increased morale.- Cultivated company and team culture though becoming an accessible resource (i.e. lead team projects and manage other's workloads, train current team leads, implement Buddy standard).

Boston, Ma, Us

- Implemented an automated, rapid and accurate accreditation system in a cross functional team (i.e. CME coordinator, GMEteam).- Managed Regional Anesthesia fellowship team to ensure accountability and improve productivity and morale.- Prepared weekly periodic reports and records on program certification activities, progress, status or other special reports formanagement or outside agencies (i.e. AANA, ABA, CMECloud).- Provided technical support for department (i.e. Zoom Conferences, Excel formulas).- Advised on and improved the post-OP data collection process for the Liver Transplant team.- Provided quarterly professional progress reports and feedback to all levels of involvement (i.e. Physicians, Nurses, Fellows). - Planned weekly Grand Rounds, Morbidity and Mortality (M&M) conferences, and fellow presentations.

Boston, Ma, Us

- Created IS&T internal ITSM training initiatives (i.e. ITIL 4, Lean) by interviewing department heads and performing related research to understand current processes.- Collected and analyzed data from 500+ students to create a database to showcase common issues and remedies for the Learningfrom Afar (LFA) program.- Scheduled moderators for 1000+ classes that need technical support and remotely provided desktop and service support.- Trained new LFA Coordinators on how to utilize and trouble shoot IS&T programs (i.e. ServiceNow, Zoom, Microsoft Teams).

Boston, Ma, Us

- Explained and demonstrated the understanding of core conceptual and theoretical tools used in quantitative reasoning, such as statistics, computing, and mathematics (i.e. probability distributions: binomial, Poisson, normal)- Instructed students how to use pivot tables, contingency tables and graphs to communicate quantitative information symbolically, visually, numerically and verbally - Taught students how to recognize and articulate the capacity and limitations of quantitative methods and the risks of using them improperly (i.e. type I and type II errors, p-value hypothesis testing)