Frank Rogers Email & Phone Number

Montreal, Qc, Ca

PRATT & WHITNEY CANADA1000 Marie-Victorin,Longueuil, Québec J4G 1A1Customer Service, Technical PublicationsBusiness: Aerospace, Engine MaintenanceEngine Types: Turboshaft, Turboprop and TurbofanTechnical Writer/Analyst, SummaryApril 2004 – OngoingContractual basis: January 2001 to Sept 2001-Analyze engineering data and create or revise maintenance instructions for Service Bulletins, Illustrated Parts Catalogs, and Cleaning/Inspection & Repair Manuals,-Work closely with Project Engineering, Customer Engineering, Customer Management, Configuration Management, Parts Planning, etc., to ensure on-time delivery and technical accuracy,-Respond to customer enquiries, internal and external,-Support ongoing ACE related activities.Project Manager (P&WC), Summary (March 2011 to ongoing)-Travelled to India in March/2011 to train employees as part of our global work-share program. The training focused on how to create an Illustrated Parts Catalog (IPC). As part of the visit, I was also able to familiarize myself with their working environment giving me the opportunity to address system related issues eg. system latency, portal access and set-up.-Organize teams and working group meetings for IPC projects,-Prepare customer proposals,-Prepare work breakdown structures and schedules (Gantt charts),-Compile and implement lessons learned,-Provide monthly progress reports. ACE Pilot, Summary (May 2004 to December 2010)-Organized and participated in mapping sessions of our business processes,-Assisted staff in using the proper tools to eliminate waste,-Produced monthly progress reports,-Participated in and assisted workshops aimed at improving work processes,-Organized ACE activities for ACE audits and prepared documentation for auditors.

Senior Technical Writer: Sept 2001 – April 2004 (Commercial & Military Aircraft)Supervisor: July 1996 - February 1999 (CF-18 Military Program, Bombardier CRJ200 Regional Jet Training Manual, Graphic Design Services, Translation Services)Senior Technical Writer/Lead Writer: March 1986 - July 1996 (Commercial & Military Aircraft)Supervisor, Summary- Effectively reorganized the contracts under my supervision,- Ensured the orderly administration of publications support,- Supervised a major software conversion from Interleaf to SGML (open standard)Senior Technical Writer/Lead Writer, Summary- Supervised and coordinated writing activities for launch of the CRJ200 (Regional Jet) program, - Analysed engineering data and created new maintenance documentation in support of the CRJ200 program, - Revised various maintenance documentation in support of the CL215 aircraft (Water Bomber) and Military aircraft.

Technical Writer/Analyst (Aircraft Maintenance):- Analyzed engineering data and produced technical documentation in support of the following systems:Air Conditioning, Ice & Rain Protection, Environmental Controls