Frank Eddy Email & Phone Number

Utah

60 East South Temple, Salt Lake City, Ut

Scotts Valley, Ca

Clearfield, Utah

• Designed and developed scalable .NET software systems for mechanical kiosk systems.• Prepared and collaborated on extensive software technical requirements, design and implementation documentation. Including use case, workflow, database design and UML.• Managed software development teams in Ogden, UT, Orlando, FL, and Tokyo, Japan.• Provided IT system consulting for design and configuration of servers, database, network and security.• Improved developer efficiency and accountability and increased delivery and time to market for solutions by implementation Agile Development Methodology.• Designed, documented and coded extensible device interfaces to control disparate robotic system.• Designed, documented and coded automated device testing solutions.• Designed and coded a .NET based automated troubleshooting and remote diagnostics tools using SSH to reduce service technician service and troubleshooting times.• Provided critical production systems support to recover from numerous system out ages and unexpected service failures.• Performed in-depth analysis and system review to identify root cause to rare and elusive system problems.• Successfully created and executed solutions to meet and exceed PCI DDS requirements and achieved full production PCI compliance certifications.• Integrated corporate worldwide version control and issues tracking system using MSK.• Managed and executed multiple enterprise software deployments cross 3,000+ systems.• Coded integrations solutions with various payment gateway solutions including EPX and Japanese JCB.• Assisted sales teams in the retention of existing kiosk partners and the capture of and closing of new business partners.• Provided systems analysis and technical consulting with respect to the merger and acquisition of additional kiosk technologies.

• Software application design and implementation of point of sale / rental and robotic and device interfaces for product dispensing kiosks.• Designed, documented and coded Flash based User Interface.• Designed, documented and managed coding of a scalable software distribution and installation system which required operational support over poorly connected installations.• Prepared and collaborated on extensive software technical requirements, design and implementation documentation. Including use case, work-flow, database design and UML.• Managed a 7 member software development and testing team.• Administered the use of version control and issues tracking system using SVN and VSS.• Redesigned and enhance software systems to operate over slow unreliable cellular networks.• Integrated software systems with numerous payment gateway solutions including First Data, Paymentech and Moneris.• Designed, documented and coded a remote monitoring and service tracking solution for deployed kiosks.• Deployed 2,300+ robotic kiosks nationwide.• Provided technical sales support and business development.• Conducted on site technical support and user training.• Provided design and IT consulting on new robotic system designs.• Consulted with Customers on IT system design and implementation including servers, database and networks.

• Managed 7 member software development and testing team.• Managed 10 member software support and systems support team.• Designed and managed implementation of a work order based tracking system deployed to over 500+ different retail and commercial operators.• Maintained and enhanced legacy point of sale software system and extended its profitable service life by 6 years.• Systems integrations with accounting systems including Microsoft Great Plains and QuickBooks.• Software manager over data migrations and conversion of 3rd party systems.• Acquired and maintained companies Microsoft Great Plains CCIP Certifications.• Provided user and customer training both on site and in conference form.• Performed Business Development by active participating in tradeshow and on site sales support.