A Customer Experience and Contact Center professional with extensive experience at developing successful solutions that improve business outcomes. Frank has sales, consulting, account management and technological expertise as well as being highly respected and known throughout the industry. His high integrity and willingness to go above and beyond to develop quality solutions are qualities that Frank brings to every client interaction. Skills include:• Consultant who gets to the real business needs of both the C-level & Business Units and who can really speak to improving business outcomes for the Company.• Contact Center experience with Cloud, CPE and hybrid solutions, including support of: Omni channel interactions, to maximize the customer experience and improve business outcomes. • Expert in Contact Center components/services, e.g., Chatbots using AI, Intelligent Call Routing, IVR & Intelligent IVR, Virtual Agent, CPaaS, Workforce Management, Customer Journey, Account Management, Speech Analytics, Quality Management, Self-Service, Call Recording, Social Media support, etc. • Proficiency at direct and channel sales of Cloud-based CC solutions, Business Intelligence applications and Professional Services.• Experience with multiple verticals (Financial Services, Health Care, Education, Telecom, Consumer Products, High-Tech, et al).• Thought leader with both sales and account management experienceSpecialties: Customer Experience Services, Cloud Solution Services, Sales, ROI Development, Business Transformation, Managed & Hosted Solutions, Value Add Business Case Creation, Omni Channel, Social Media, Telecommunications, VoIP/SIP, Contact Center Consulting, Solution Design, Project Planning, Sales Management and Marketing.
Listed skills include Crm, Telecommunications, Call Centers, Outsourcing, and 46 others.