Frank Gibbs Email & Phone Number

Wayne, Pa, Us

Bridgeport, Pennsylvania, United States

· Manage inventory, shipping/receiving, and delivery depts. and $5.5M of inventory.· Operational lead for company relocation after competitor acquisition in 2023, creating plans for warehouse functionality, efficient movement, and inventory controls. · Achieved significant increase in gross margin from 29.7% to 51.4% by year-end 2019 through cost reduction and efficiency improvements.·Implemented inventory controls, training, and audit SOP to minimize missing inventory, lost sales, and returns resulting in a decreased return rate from 15.4% to 7.6%.· Lead vehicle processing, determining parts for inventory, and handling online sales, pricing, and listings. · Successfully decreased shipping label expense as a percentage of total sales from 29.4% to an average of 12.21% per year by streamlining logistics, negotiating with mail carriers and third-party freight consolidators, utilizing third party material incentive programs, and reducing labor cost through increased training to increase productivity. · Responsible for all company web presence, online customer messages, instant messaging service, and company email. Enhanced eBay seller metrics, achieving over 99.5% positive feedback by reducing late shipment rate, increasing on time tracking validation, decreasing transaction defect rate, and cases closed without seller resolution to achieve and maintain eBay top rated plus seller rating for 10% selling fee reduction.

Greater Philadelphia Area

Optimize returns of residential investment property portfolio through high quality cost-effective remodels and renovations, comprehensive market analysis, impactful marketing strategies, meticulous tenant screening, ensuring adherence to lease agreements, diligent preventive and emergency property maintenance, and consistently exceeding tenant expectations. Also provide outside freelance general contracting.

Philadelphia

● Effectively managed 25+ employees; forecasted, drove, and reconciled inventory and financials; ensured guest, client, and employee satisfaction; facilitated vehicle inventory and operations control; directed human resources including interviews, hiring, on-boarding, training, accountability, terminations, scheduling, and payroll; maintained compliant systems and standards; and practiced proper safety and risk management.● Ranked 5th of 303 sites companywide in service delivery. Lead the region in all eight company metrics: employee turnover, productivity , revenue controls, claims, compliance, client satisfaction, client communication, and GOP vs budget. Took on the District Claims Champion role in 2014 and moved to Training Champion in 2015. Received the Champion’s impact award in 2014 for reducing the amount of paid claims by 23% district wide and 48% at the Sheraton.

Philadelphia, Pennsylvania, United States

Philadelphia Marriott Downtown, Hilton Inn at Penn, Rittenhouse Hotel, Sheraton Society Hill● Managed up to 15 employees per shift to ensure the highest level of efficiency, service, and professionalism resulting in month over month increase of Guest Experience Index scores. Liaised with hotel executives, front desk staff, bell stand and other key hotel departments to ensure exceptional customer service and create memorable first impressions.● Provided world-class customer service by exercising exceptional attention to detail proven by perfect scores on multiple mystery shopper evaluations. ● Audited opening and closing statements leading to reconciliation of revenue for the department. Created daily business projections, billing reports, and income analysis.