• Created, edited, and proofread up to 1.5K resumes, cover letters, CVs, and personal statements across all industries, academic fields, and non-profit sectors by clients seeking employment in the U.S., Canada, Europe, Australia, New Zealand, the Middle East, and Asia. • Managed ten client relationships per week worth between $500-$1.2K, conducted conference calls to address client feedback and resolve issues, and tailored resume and cover letter products to customer needs. • Coordinated with one editor to develop and refine resume templates, instructional guides, and client facing materials, which reduced the editing process by an average of 20% and eliminated reoccurring miscommunications with clients.• Supported initiatives to improve customer satisfaction and reduce refund requests by more than 50% through an overhaul of communications, client escalation, and editing processes. • Managed operations and client relations, composed resumes, conducted sales, developed marketing strategy, and refined processes for a career services firm.• Composed blog posts, social media content, newsletters, thought leadership articles, and site copy.• Facilitated the transition to new ownership following an acquisition, which included a 50-200% price increase and the transformation from a quantity-focus to a quality-driven boutique service.• Managed a project to overhaul the editing process, improved data capture, and instituted writing best Practices, which reduced client timelines by over 40%.• Created an expedited product tailored to untapped markets generating up to 30% of sales.• Attended weekly strategy meetings with the managing editor, marketing manager, and CEO to discuss overarching social media strategy, Google analytics, business objectives, and client issues.

• Wrote and edited blog posts, social media content, web copy, and advertisements for clients across a wide variety of different industries, which included legal firms, window manufacturing companies, boat fitter businesses, HVAC companies, and marketing firms. • Conducted marketing research for blogging, social media, and web copy, analyzed industry trends, identified opportunities to improve SEO, messaging, and reach, and tailored projects according to client needs and specifications. • Created and established a Facebook page for a Florida-based boat fitting company, managed marketing collateral, wrote biographies and product pages, and strategically selected and published photos to maximize impact and reach.