Frank Villa Email & Phone Number

Scottsdale, Arizona, United States

Phoenix, Az

Phoenix, Arizona Area

Phoenix, Az

Insight Integrated Systems specializes in assessing systems, architectures and technology management requirements for highly diversified computing environments, designing strategic solutions and deploying quality resources to meet our customer’s strategic business requirements. As an independent solution provider, we design solutions to address the relationships between technology, people, and process, and in turn recommend the optimum combination of each to help meet our customer's… Show more Insight Integrated Systems specializes in assessing systems, architectures and technology management requirements for highly diversified computing environments, designing strategic solutions and deploying quality resources to meet our customer’s strategic business requirements. As an independent solution provider, we design solutions to address the relationships between technology, people, and process, and in turn recommend the optimum combination of each to help meet our customer's business and technology objectives.Our CORE offerings include; IT Strategy and Solution Delivery, Project Management (JAR / JAD Automation), Resource Management including Permanent Placement Services and Resources On-Demand, and Managed Services. Show less

Account specific Business Capability assessment and identification of cross system impacts. Partner with internal teams to drive service restoration and inital root cause analysis, projects, solution delivery, web and enterprise operations, distributed, midrange and mainframe operations. Facilitation and driving of technical restoration conference calls (bridges), Service Disruption Reporting and Auditing, Problem Management, Root Cause Determination, SLA's, and Service Level Agreements… Show more Account specific Business Capability assessment and identification of cross system impacts. Partner with internal teams to drive service restoration and inital root cause analysis, projects, solution delivery, web and enterprise operations, distributed, midrange and mainframe operations. Facilitation and driving of technical restoration conference calls (bridges), Service Disruption Reporting and Auditing, Problem Management, Root Cause Determination, SLA's, and Service Level Agreements. Prior to this role, I worked as a Lead Project Specialist working with various support teams to align business process and serving as an escalation point for critical issues and system outages. Translate business needs into service delivery and technology requirements. Develop support and process definitions. Show less

Sr Analyst, QA Analyst, Impact Assessment, Service Desk