Michael Fox Email & Phone Number

Casa Grande, Az, Us

Scottsdale, Arizona, United States

As a contract employee with Progilisys, currently assigned to P.F. Chang’s' IT department, I fulfill a multifaceted role leveraging my expertise as a Restaurant Technology Analyst, I design and maintain configuration solutions within the Aloha Point of Sale (POS) and related systems. Collaborating closely with Marketing and Operations teams, I discern their needs, clarify requirements, and execute requested changes to ensure optimal system performance. I provide technical troubleshooting, problem identification, and timely resolution to support the company effectively. Additionally, I undertake quality assurance tasks such as creating and executing test plans and use cases to uphold project integrity. My role demands expert installation capabilities, strong communication, organizational prowess, and sharp problem resolution skills, all of which contribute to achieving high-level project results in collaboration with cross-functional teams. Attending team meetings is integral, where we collectively define project expectations, set deadlines, and diligently work towards meeting those objectives.

Scottsdale, Arizona, United States

The Restaurant Technology Analyst designs and maintains configuration solutions in Point of Sale (POS) and related systems for P.F. Chang's. The Analyst works with Marketing and Operations units to understand their needs, clarify requirements and implement requested changes. This position is also a Subject Matter Expert and ultimate escalation position on all things POS and Restaurant Technology related. This position is also an escalation resource and will be responsible for providing technical troubleshooting, problem identification, and problem resolution to ensure timely, professional end user support to our Restaurant Managers. This position also includes quality assurance (QA) tasks related to projects such as test plans, use cases and creation and execution of test scripts. This role will require expert installation, strong communication, strong organizational, and sharp problem resolution skills.

Kirkland, Washington, United States

As an Implementation Engineer, I serve as the primary technical point of contact for customers, channel partners and our sales team. I manage and perform implementation, integration and support efforts with our client’s engineering and support teams. I utilize Mad Mobile’s best practices to provide guidance, perform installations, help conduct troubleshooting, debugging, and also provide superior technical support. As needed, I drive and manage the technology evaluation stage of the sales process while working with our sales team as the key technical advisor to our product and also serve as a product advocate for Mad Mobile. When product issues or concerns are identified, I take responsibility for working closely with the Mad Mobile Engineering, Development, and Quality Assurance (QA) teams to help resolve issues. I utilize cross-functional communication to help managing critical expectations across the organization with regards to implementation projects, training and company development.

Kirkland, Wa

As an Implementation Engineer, I serve as the primary technical point of contact for customers, channel partners and our sales team. I manage and perform the implementation, integration and support efforts with our client’s engineering teams. I utilize TableSafes best practices to provide guidance, help conduct troubleshooting, debugging, and also provide superior technical support. As needed, I drive and manage the technology evaluation stage of the sales process while working with our sales team as the key technical advisor to our product and also serve as a product advocate for TableSafe. When product issues or concerns are identified, I take responsibility for working closely with the TableSafe Development and Quality Assurance (QA) teams to help resolve those issues. I utilize cross-functional communication to help managing critical expectations across the organization with regards to implementation projects, training and company development.

Tempe, Arizona

Provide a learning experience for students in a college environment. Currently teaching aspects of the Corrections industry from Mid-evil times to today. Ensure students are aware of all core competencies and skills necessary to be successful in the Corrections industry. Develop, assemble and disseminate a high level lesson plan all while incorporating the latest in teaching tools, discussion, and guest speakers from the industry.

Goodyear, Az

Responsible for the effective supervision of both staff and inmates in a prison setting. Assist with the coordination efforts of administration, other supervisory staff, and correctional sergeants to put corrections best practices forward to safely and efficiently run the unit and institution. On a daily basis, responsible for effectively executing operational activities in an effort to save the State of Arizona time and money by effectively utilizing resources to the best of my ability. In times of crisis or emergency, responsible for maintaining effective discipline and order over the prison to ensure that care, custody, and control are maintained at all times.

Phoenix, Arizona Area

Current duties involve representing the Arizona Department of Corrections in efforts to seek out, validate, qualify, and process prospective applicants for gainful employment. I utilize a variety of tools and resources to successfully complete my job, to include telephones, email, computers with specialized software, and customer service.

Phoenix, Arizona Area

Glendale, Az

Master’S Degree, Management Information Systems, General, 3.95 Gpa

Activities and Societies: Completion with Distinction. Information Systems Management Studies

Bachelors Of Science, Technical Management, 4.0 Gpa

Activities and Societies: Graduated: Summa Cum Laude Technical Management studies

Automotive Sciences

Attend classes in efforts to learn about Automotive Engineering and Business.

Associate Of Applied Sciences, Automotive Technology, 3.86 Gpa

Activities and Societies: Graduated: Phi Theta Kappa Attended classes in efforts to obtain Associate's Degree in Automotive Sciences.