Frank Johnson Email & Phone Number

Australia

Australia

Lane Cove

Responsibilities*Ensure each and every customer that walks into the store is given exceptional customer experience and service tailored to meet their indivisual needs. *Building up a loyal and returning Gazman customer base via recruitment and engagement in the Gazman loyalty program.*Hands on management style, leading by example and coaching team members on sales techniques, how to convert, merchandising and admin tasks, developing their skills to help them progress. *Merchandising the store based on Visual Merchandising standards sent through from head office, ensuring each direction is executed in a timely and precise manner.*Managing rosters to forecast sales to ensure store wage costs are kept within budget.

True Alliance Brand Outlet

Store Manager across the Multi-Brand outlet for brands including Ben Sherman, Reebok, Rockport, Teva, Speedo & Northface.Responsibilities*Create a fun and exciting shopping experience for customers.*Ensure customers are given the best customer service experience at all times*Ensure promotional material & POS is set up on a timely basis, especially when linked to eDM activity so the customer can easily identify the promotion when entering the store.*Promote key promotional products when engaging with customers to ensure all up sell and cross sell opportunities are maximised.*Follow company merchandising presentation standards to ensure visually the store reflects company direction. Always ensuring this is targeted to the outlet shopper to give them something different on every visit.*Coach team members on how to achieve sales targets to company benchmarks.*Effectively manage wage costs and other controllable expenses.

Sydney, Australia

Worked in a number of roles across various locations including Store Manager, Visual Merchandiser (Relief) & Multi-Site Manager.Responsibilities*Assist customers with styling decisions and options to help them achieve their desired look for any occasion.*Actively coach and review team members in “Selling with Style”, to ensure consistently high levels of customer service are achieved at all times. *Regularly review local competition to ensure we are competitive and our store windows are enticing to the customer.*Assist with set-up and management of ad-hoc sample sales & pop up stores at various locations.*Effectively manage all store controllable expenses to within budgets.