Frank Ross Email & Phone Number

Addison, Illinois, US

• Grind Lap offers multiple precision grinding, lapping and honing services as well as consultative design, engineering and process expertise to help companies deliver for their customers with a single, expert partner at.
• Blanchard Grinding
• Lapping
• Honing
• OD & ID Grinding
• Centerless Grinding

Consulting practice for start-up to middle market manufacturing and logistics companies.

Chicago, IL, US

• Led the $600M Infrastructure Radio supply chain including liaison with the Business Team (customer interface). Second stint with Motorola Solutions.
• Led the operation through a successful ISO 9001:2015 site Registration Audit with no observations or findings. This is the first Motorola Solutions manufacturing facility to receive the 2015 certification.
• Championed a Lean Transformation that increased capacity 34% at the same staffing levels while reducing the operation’s footprint by 16%. Also reduced the travel distance of warehouse material handlers by 64%..

Kenosha, WI, US

• Recruited by the owners to improve operations and help grow the ISO certified contract injection molder, assembler and distributor of components for the aerospace, electronics, lighting, medical, recreational and.
• Aggressively addressed a significant direct staffing issue in response to a U.S. Citizenship and Immigration Services audit that occurred just prior to my employment. Revised hourly pay structure to attract and retain.
• Prepared the operation for successful Compliance Audits by two of the largest customers and an ISO Surveillance Audit with no observations or findings.
• Improved quality 85% for the largest customer. Achieved best quarterly result since the customer began tracking quality more than 3 years ago.

Lockport, Illinois, US

• Recruited by the President / CEO to help turnaround and grow this ISO certified custom designer, manufacturer and assembler of injection-molded closures, containers, components and drink ware.
• Worked with the President / CEO to increase the enterprise value of the company $6.6M / 55%. Reduced break-even 10%, generated P&L savings.
• Selected and successfully on boarded key leaders. Blended these with several long tenured employees creating a lean, cohesive team progressing in a consistent, positive and aggressive direction.
• Implemented a safety and housekeeping team; held 30 hour OSHA training onsite.
• Revamped entire quality organization; dropped number of inspectors 33%. Reduced scrap 33%.
• Improved on time delivery 28%.

Cranberry Township, PA, US

• Directed the start-up, day-to-day, customer relationship and P&L for the Libertyville and Matamoros Mexico refurbishing locations of Genco Technology Solutions.
• Led a high quality wireless device test and repair (T/R) and kitting operation.
• Delivered early success enabling Genco to win an additional $200M of business.
• Generated $95k each month in creative cost savings.
• Launched T/R capabilities for a large national retailer in Q4 2012 by completing the new product introduction of 29 cell phone models covering 4 OEMs and 3 national carriers in 5 weeks.
• Achieved ISO and TL certification in first 5 months of operation with no minors or observations and Samsung certification after 11 days.

North Barrington, IL, US

• Directed the start-up, day-to-day, customer relationship and P&L for the FDA registered contract manufacturing and distribution division of this ISO 13485 certified company for class I, II and III custom medical devices.
• Finalized the strategic plan and budget that drove and supported debt financing, new facility creation, capital equipment purchases and all staffing. Led the process and facility design and implementation project.
• Completed customer site visits to solidify current revenue streams and present growth vision. Produced a 4x revenue increase the first year and a 62% increase the second year and achieved profitability.
• Conducted numerous customer and supplier audits assuring ISO 13485 and cGMP compliance.
• Improved on-time performance to nearly 100% from less than 50%. Improved quality of highest volume product line 82%.
• Defined and staffed the leadership positions required to support the business.

US

• Started-up a contract electronics reverse logistics, refurbishing and repair company processing diverse consumer electronic, electromechanical and IT products. This included the P&L, customer relationship, HR, IT.
• Safely and efficiently grew the business 40% annually while exceeding customer and business quality, cost and shipping metrics. Sustained achievements as output reached 3M pieces per year.
• Established quality and continuous improvement programs routinely reaching 99.5% product quality.
• Developed a hiring process for identifying management candidates capable of quickly assimilating the extreme demands of contract refurbishing and repair. Created the performance appraisal forms and process.
• Created and grew a high volume order fulfillment and shipping department achieving 3 consecutive holiday seasons with no missed, delayed or incorrect shipments.

Marlborough, MA, US

• Promoted from Manager of Operations after 4 months to responsibility for all operations and technical support of a division of this ISO 9000 certified developer and manufacturer of FDA regulated medical devices.
• Developed and led the process design and drove the completion of documentation and training taking the division from an FDA Warning Letter (obtained prior to my employment) to ISO certification in 7 months.
• Led the introduction of 2 new products and reduced book-to-ship cycle time from 6 weeks to same day, positioning the division for record monthly and quarterly revenues.

Tokyo, JP

• As Project Manager, created a 260,000 square foot greenfield refurbishing and distribution operation (Maquiladora) in Mexico under budget and on schedule that saved Sony $20M annually.As Engineering Manager, modernized.
• Utilized computer simulation, Business Process Reengineering and Six Sigma and Lean methods improving quality 58%, reducing cycle time 82% and increasing capacity 256%.
• Created first ever bill-of-material and MRP process. Was part of the team that selected the ERP application.

Chicago, IL, US

Held various progressively responsible positions including: Manufacturing Engineer, New Product Engineer, Senior New Product / Manufacturing Engineer and Engineering Group Leader.