Frank Tuma Email & Phone Number

Greater Chicago Area

Oak Brook, Illinois, United States

Chicago, Illinois

• Senior Analyst, Exchange Traded Derivatives (ETD) September 2017-CurrentWorked with various brokers and banks to process trades, cash and collateral movements. Assisted other teams processing transactions, account.
• Formally recognized by client on global phone calls and internal department management via Celebrate Great Award for work provided with the client.
• Trained partners in the daily procedures including trades. Provided detailed procedures to achieve reconciliations, third party confirmation and balanced accounts.
• Rebuilt a fractured relationship between client and bank by raising client satisfaction score from a four to nine, a highest level, within 15 months. Became central point of contact for this $75M+ derivative trading.
• Managed and reconciled over 50 accounts on a daily basis for cash settlements, trading position, initial margin and variation margin movements differences between client trades, brokers and internal systems.
• Prepared and sent margin reports before 8am. Highlighted any negative balances to margins.

Greater Chicago Area

Greater Chicago Area

• Operational Risk and Control: Business Control Specialist- February 2016- July 2017Performed root cause and trend analysis of operational issues raised by our Global Operations Team to eliminate potential recurring.
• Investigated issues raised by operations units in the areas of data breach, privacy or unresolved cash breaks.
• Managed issue timelines and performed independent assessments of progress made to remediate issue, including communications with internal departments.
• Coordinated issue meetings and working groups.
• Remediated all client loss and gain write off approvals within the Bank’s 30-day service level agreement (SLA).
• Created a global standard operating procedure to ensure the Operations Risk and Control team adhered to the Bank’s record retention policy.

Greater Chicago Area

• Trade Operations Associate- 2008 to 2015Managed all back-office trade operations including account allocations, balancing, reconciliations and communications with traders for Chicago Board of Trade, (CBOT).
• Communicated and problem-solved with traders and accounting department on discrepancies and end-of-day positions.
• Improved disaster recovery processes by cross-training office colleagues in trade processing procedures.
• Trained new team of day to day duties due to closure of office and takeover of operations.
• Selected for Users Acceptance Testing (UAT) during conversion to electronic trading. Trading Floor Clerk- 2004 to 2008Received and executed agriculture future and options orders for traders by email, instant messaging.
• Handled customer requests accurately, efficiently and in accordance with all regulatory guidelines.

Education record

Education record