Frank Tuma Email & Phone Number

Greater Chicago Area

Oak Brook, Illinois, United States

Chicago, Illinois

Senior Analyst, Exchange Traded Derivatives (ETD) September 2017-CurrentWorked with various brokers and banks to process trades, cash and collateral movements. Assisted other teams processing transactions, account corrections, trade break exceptions and balancing. Investigated account discrepancies and resolved in a timely matter. Communicated directly with client, brokers and banks as a liaison for account issues and transactions. Performed issue trend analysis to identify and eliminate any potential recurring issues.• Formally recognized by client on global phone calls and internal department management via Celebrate Great Award for work provided with the client.• Trained partners in the daily procedures including trades. Provided detailed procedures to achieve reconciliations, third party confirmation and balanced accounts. • Rebuilt a fractured relationship between client and bank by raising client satisfaction score from a four to nine, a highest level, within 15 months. Became central point of contact for this $75M+ derivative trading client.• Managed and reconciled over 50 accounts on a daily basis for cash settlements, trading position, initial margin and variation margin movements differences between client trades, brokers and internal systems. • Prepared and sent margin reports before 8am. Highlighted any negative balances to margins. • Trusted by client to work with custodian bank to resolve disputed margin movements. Typically resolved within 36 hours but could take several days to resolve. • Provided information for internal audits. Was the only internal client that achieved 100% clean report on first request during high volume date due to compliance on operational risk. • Selected to perform margin movements and collateral pledge/release for other teams due to expertise. Shared contacts and processed templates across bilateral teams.

Greater Chicago Area

Greater Chicago Area

Operational Risk and Control: Business Control Specialist- February 2016- July 2017Performed root cause and trend analysis of operational issues raised by our Global Operations Team to eliminate potential recurring occurrences. Entered, collected data, performed an independent review and closed formal submissions of issues into the Issue Management system while storing all supported and collected evidence according to the Bank’s record retention policy. Drafted detail specific issue summaries, action plans and milestone dates in coordination with the Operations Teams and Risk Partners. • Investigated issues raised by operations units in the areas of data breach, privacy or unresolved cash breaks.• Managed issue timelines and performed independent assessments of progress made to remediate issue, including communications with internal departments.• Coordinated issue meetings and working groups.• Remediated all client loss and gain write off approvals within the Bank’s 30-day service level agreement (SLA).• Created a global standard operating procedure to ensure the Operations Risk and Control team adhered to the Bank’s record retention policy.• Trained new hires on the Bank’s issues process, policies and systems.

Greater Chicago Area

Trade Operations Associate- 2008 to 2015Managed all back-office trade operations including account allocations, balancing, reconciliations and communications with traders for Chicago Board of Trade, (CBOT), agricultural futures and options products and New York Mercantile Exchange (NYMEX) products for Commodities Futures Trading Commission (CFTC) reporting. Imputed trades into Quick Screen Trading, (QST), Swiskey, RISC AS/400, CME Clearing and Minneapolis Grain Exchange. Tracked QST, Swiskey and outside broker give-up trades for errors, potential account cross trading and clean order flow for compliance.• Communicated and problem-solved with traders and accounting department on discrepancies and end-of-day positions.• Improved disaster recovery processes by cross-training office colleagues in trade processing procedures.• Trained new team of day to day duties due to closure of office and takeover of operations.• Selected for Users Acceptance Testing (UAT) during conversion to electronic trading. Trading Floor Clerk- 2004 to 2008Received and executed agriculture future and options orders for traders by email, instant messaging or phone, using paper orders, electronic clerk software, or QST trading platform. Updated traders on market movements, trends and order status for potential new trades. Processed trade orders for accuracy based on quantity, price, and opposite broker firms.• Handled customer requests accurately, efficiently and in accordance with all regulatory guidelines.

Education record

Education record