I serve as a strategic partner and advisor to HR leaders and their teams to help design best-in-class employee experience programs on our experience management platform. By implementing an "always-on" continuous listening program, we focus on key topics such as DE&I, employee productivity & engagement, candidate experience, and L&D to surface insights and prescribe actions to help them attract, develop and retain top talent.

Assist in developing and acting on Chicago SHRM's strategic plan and serving as an ambassador to connect and communicate the value to our current members.

I led our business development strategy to include Customer Success, SMB, Enterprise and Inbound sales teams. My team and I worked with businesses every day, educating them on how to increase trust and credibility with their customers by managing their reputation online through our Accreditation program. Chicago BBB experienced six consecutive years of growth and ranked 7th out of 99 BBBs in total new sales (11,196) and 9th in total account growth (1550+).Held dual role as Assistant to the President and eventually Chief of Staff to collaborate with and serve as an advisor to the CEO and senior team to lead our strategic planning and organizational culture and employee experience transformation. Key initiatives included: engagement surveys, candidate experience, new hire onboarding and training, performance management, compensation plans, leadership development to include implementing Gallup Strengths, and career pathing.

Successfully manage all internal and external SMB outbound sales teams to include: Recruitment, Retail, Lead Generation, Membership Sales, Online Listings and forsalebyowner.com. Focus on increasing market share in all our markets while maximizing new business opportunities. Responsible for overall growth of the outbound teams by evaluating sales reports, metrics and working closely with operations to streamline business procedures and increase efficiency. Provide reporting and analysis of outbound performance to both internal and external clients. Collaborate on sales strategy to coincide with areas of opportunity. Managed complete reorganization of retail advertising tele-sales team including compensation, metrics, territory reassignment and lead strategy

Responsible for directly managing, motivating and mentoring outbound advertising sales teams. Assisted in the development of sales strategies and analyzed results to determine future strategies. Created and implemented project plans to successfully launch new outbound projects for internal and external clients to include: Lead Generation, Daily Deals, B to B membership and Athletic Ticket Sales.

Managed and directed all aspects of an inbound call center. Implemented and reviewed call center policies and procedures. Motivated sales reps to achieve high performance, monitored calls for quality assurance and handled escalated calls that fall outside the purview of supervisors.