Frank Lavin Email & Phone Number

Greater Boston Area

Creating happy, referenceable customers for RingCentral's highest-profile clients. Subject matter expert, and brand ambassador.

Greater Boston Area

• Maintained strong collaborations with key enterprise customers to ensure retention and continuous expansion. Entrusted with a critical segment of Mitel’s UCaaS Cloud business with a monthly recurring revenue of 𝐔𝐒𝐃.
• NPS Scores - 𝐫𝐚𝐧𝐤𝐞𝐝 #1 𝐚𝐦𝐨𝐧𝐠𝐬𝐭 𝐚𝐥𝐥 𝐭𝐡𝐞 70 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫𝐬 in the company with an average 𝐍𝐏𝐒 𝐬𝐜𝐨𝐫𝐞 𝐨𝐟 10.
• Retention Rate – 100.1% 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐫𝐚𝐭𝐞 in 2021.
• Portfolio Growth – grew National Financial Partners from 600 seats in 2012 to 7,000 seats in 2021, securing a 4-year term renewal worth 𝐔𝐒𝐃 5 𝐦𝐢𝐥𝐥𝐢𝐨𝐧; grew MediaNews Group from 800 seats in 2012 to 3,700 seats in 2020.

• Reported directly to the President and CEO as a trusted advisor for all internal technology operations and special projects. Led a team of four (4) employees. 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:✅ 𝐎𝐯𝐞𝐫𝐡𝐚𝐮𝐥𝐞𝐝 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐚𝐧𝐲’𝐬 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧.
• 𝐅𝐨𝐫𝐦𝐚𝐥𝐢𝐳𝐞𝐝 𝐣𝐨𝐛 𝐝𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐫𝐨𝐥𝐞𝐬 for all members of the department.
• Authored the department’s first-ever documented 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐏𝐨𝐥𝐢𝐜𝐢𝐞𝐬 & 𝐏𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬.
• Developed, secured approval, and managed the department’s 2011 and 2012 Capital 𝐄𝐱𝐩𝐞𝐧𝐬𝐞 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐁𝐮𝐝𝐠𝐞𝐭𝐬.
• Created the Employee Liability Release Waiver for Active Sync Devices.
• Spearheaded a thorough and comprehensive review of technology processes and systems to identify process improvement needs and technology risks. Efforts led to significant improvements in operations and had considerable.

✅ Telecommunications lead for 21 sites in the US and Europe, covering 1,800 users.✅ Consolidated 30 physical servers into 10 virtual servers, saving thousands of dollars a year in hardware costs.✅ Moved data to Cloud and created a business continuity plan to maintain operations in the event of a disaster.