Franklin Day

Franklin Day Email and Phone Number

Experienced Strategic Account and Operations Management: Materials, Laundry, Logistics. @ Up To Date Laundry
baltimore, maryland, united states
Franklin Day's Location
Beltsville, Maryland, United States, United States
Franklin Day's Contact Details

Franklin Day personal email

n/a

Franklin Day phone numbers

About Franklin Day

Extensive Materials Management, Account CRM, and Linen Management Experience Directed Central Sterile Processing, Linen Distribution, Patient Equipment, Central Supply DistributionProven Materials Management Supply Chain Cost and Utilization Analysis C-Suite Quarterly Business Review Data Analysis and Reporting Capabilities Logistic, Distribution and Production Integration Knowledge.Operational Product Life Cycle, Purchasing, RFP and RFQ Analysis Comprehensive Customer Relations and Contract Management Experience Field and Web Presentations, Proposals, and Training skills Proven Organizational Planning, Negotiation and Project Management Skills Multi-facility Operational Oversite and Monitoring

Franklin Day's Current Company Details
Up To Date Laundry

Up To Date Laundry

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Experienced Strategic Account and Operations Management: Materials, Laundry, Logistics.
baltimore, maryland, united states
Website:
uptodatelaundry.net
Employees:
27
Franklin Day Work Experience Details
  • Up To Date Laundry
    Territory Sales Representative
    Up To Date Laundry Nov 2022 - Present
    United States
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  • Johns Hopkins Medicine
    Materials Manager Central Supply
    Johns Hopkins Medicine Aug 2021 - Dec 2022
    Baltimore, Maryland, United States
    Responsible for the Management and Oversight of Materials Management Central Supply Department. Encompassing both 1st and 2nd Shifts. Management of medical supply distribution, equipment distribution. remote inventory management, central storeroom inventory management. Provides reporting and analysis of core dashboard materials management business, service excellence and productivity metrics. Analyze and recommend productivity and customer service work flow improvements. Motivate and guide staff commitments to organizations programs and goals. Provide HR and payroll functions. Assure daily completion of unit stock replenishment.
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  • Handcraft Linen Services
    Customer Service Representative
    Handcraft Linen Services Mar 2017 - Jul 2021
    Dmv Region
    Directed and managed all aspect of linen service for Inova Health System, encompassing a network of hospitals, outpatient services, assisted living and long-term care facilities, and healthcare centers totaling 1,936 licensed beds.Direct and manage all aspect of linen service for Adventist Healthcare systems, encompassing a network of hospitals, outpatient services totaling over 900 licensed beds.Oversaw onsite Linen Distribution and EVS staff.Presented Monthly and Quarterly Business review covering Linen Utilization, Cost p/bed, Comparative Item usage both system and regional wide.Conducted in-service training to all systems linen users. Implementation of Quality Assurance (QA) program in coordination with HCAHPS score at hospitalsUtilize Linen Master Cost and Inventory Management Program to deliver system wide cost reductions.Customer Service Tracking and Metrics including current and historical data for all parties.Coordinate with Infection Control Practitioners to ensure compliance with facilities' Infection Control Plans
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  • G&K Services
    Route Manager
    G&K Services Mar 2012 - Apr 2017
    Laurel, Maryland
    Manage day-to-day operation of service department ensuring high levels of service Weekly monitoring and review of KPI (Key Performance Indicators) Provides day-to-day supervision of 14 RSRs and three Route Managers and Specialists Manage schedules, check-ins, route coverage, new account installs and contract renewals Monitor/resolve account service issues, i.e., delivery, quality, inventory, repair and invoicing Ensure RSRs adhere and perform to corporate operating service standards Oversee safety and SOP training
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  • Shell Oil Company
    Special Project Account Manager
    Shell Oil Company Nov 2005 - Dec 2010
    Houston, Texas Area
    Special Project Account ManagerCoordinated migration of 600 B2B Eastern U.S. accounts from Shell direct to local distributorsManaged integration of deliveries, inventories, billing and contractsProvided training for web-based sales, service and supportNortheastern OEM/franchise team focal point Implemented nationwide OEM program with OEM dealership, field sales and distributorsProvided marketing and support to field sales on OEM initiatives and branded product linesDirected OEM product requirements to distributors and OEM team for both package and bulkFacilitated ongoing sales and marketing initiatives with field sales and distributorsShell eServe TrainerB2B customer training on eServe web site via webinars and on-site sessionsSet up and maintained eServe web-based sales and service site for multi-level Franchises and National accountsCustomer Fulfillment SpecialistManaged all aspects of service for B2B customer base-$10 million yearlyDaily travel to customers to manage all service requirements and issuesApplied strong communication skills and analytical abilities to identify and resolve customer problemsProvided effective troubleshooting and support with distribution managementCross and upsold product lines to increase territory account revenueActive member of Monthly Safety Forum
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  • National Linen Service
    Service Manager
    National Linen Service Sep 1999 - Nov 2005
    Alexandria, Va
    Managed service department of $10 million customer baseMonitored daily activities and results of four route managers and 23 route service representativesCompleted performance and skill evaluations on all route managers and route service representativesWeekly review of key P&L performance indicators, i.e., credits, voids, OT, with staff and managementFacilitated all contract retention and complianceMajor Account B2B Sales RepresentativeRanked 5th in national salesClosed several $100,000 service contractsProspected, proposed and closed agreements to major lodging, healthcare and hospitality customersIncreased sales utilizing cold calls, sales blitz, referrals and cross/upselling product linesUtilized Sales Force to manage pipeline and achieve goalsMajor B2B Account SpecialistManaged service to top B2B lodging, dining, and healthcare account-$8 million revenueAchieved win-win outcomes by weekly analysis of customers' needs and requirements via visitationIdentified creative, cost-effective solutions by maintaining excellent B2B client relationships Forecasted product levels, usage, occupancy and business trends to client and distribution Provided effective troubleshooting and supported distribution management
  • Maryland Linen Exchange
    Assistant General Manager And Consultant
    Maryland Linen Exchange Aug 1997 - Sep 1999
    Forestville, Md
    Account Consultant for John Hopkins Health System and Washington Hospital CenterManaged utilization and maintenance of $1.5 million MLX Linen inventory poolMonitored Johns Hopkins Health System’s $2 million Linen inventory usage and replacement practices Managed On-Site Linen Distribution Center at John Hopkins Bayview HospitalPrepared inventory costs and usage reports for client and management reviewImplemented MLX account tracking programReorganized distribution and fleet operations with $100,000 cost avoidance
  • Georgetown University Hospital
    Assistant Director Materials Management
    Georgetown University Hospital Jan 1993 - Dec 1996
    Washington D.C. Metro Area
    Assistant Director Materials ManagementDirected daily operations of Central Sterile Processing, Linen Distribution and Patient Equipment Provided supervision and leadership of service's and product life cycle of the Central Sterile Processing, Linen Distribution and Patient Equipment departmentsDeveloped, evaluated, planed and promoted improvements in policies and procedures, methods, systems, and techniquesProject leader of $450,000 modernization of Central Sterile Processing with 75% productivity increase and operating cost reduction of $200,000Designed and implemented a 24-hour linen supply module Administered computerized (Linen Master) linen management distribution and tracking systemAssured full compliance of all licensing and regulatory agencies, DCRA and JCOHAMaintained effective and harmonious relationships with staff, physicians, and regulatory officialsMaterials Management’s Infection Control, Safety, and Construction committee representative
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  • Marriott Management Services
    Laundry General Manager
    Marriott Management Services Aug 1982 - Dec 1992
    Washington D.C. Metro Area
    Laundry General Manager Directed daily operation of Georgetown University Hospitality (500-bed), and L’Enfant Plaza Hotel (300-room) Laundries’Managed plant personnel, productivity, safety compliance, production planning, maintenance, equipment operationEnsured regulatory compliance for OSHA, JCOHA, Linen Review, Safety, and Infection ControlForecast capital expenditures, installation, and operation budgetsMonitored and analyzed P & L and KPI’s reportsManaged the plants operational budgets, costs, and expensesProduction Manager Directed and coordinated production supervisors and employees, and established daily priorities and requirements Monitored and measured production employee PPOHProduced weekly reporting for Operations, Key Indicators, Payroll, and Human Resource FunctionsForecasted, executed, and monitored plant budget’sAssured full compliance of all licensing and regulatory agencies, DCRA and JCOHAManaged engineering preventative maintenance and repair of the equipment

Franklin Day Skills

Materials Management Customer Service Plant Management Sales And Service Laundry Operations Sales Operations Management Customer Retention Customer Satisfaction Logistics Management Customer Relationship Management Transportation Management Inventory Control Account Management Supply Chain Management

Franklin Day Education Details

Frequently Asked Questions about Franklin Day

What company does Franklin Day work for?

Franklin Day works for Up To Date Laundry

What is Franklin Day's role at the current company?

Franklin Day's current role is Experienced Strategic Account and Operations Management: Materials, Laundry, Logistics..

What is Franklin Day's email address?

Franklin Day's email address is fs****@****msn.com

What is Franklin Day's direct phone number?

Franklin Day's direct phone number is +154051*****

What schools did Franklin Day attend?

Franklin Day attended University Of Maryland, Depauw University.

What skills is Franklin Day known for?

Franklin Day has skills like Materials Management, Customer Service, Plant Management, Sales And Service, Laundry Operations, Sales Operations, Management, Customer Retention, Customer Satisfaction, Logistics Management, Customer Relationship Management, Transportation Management.

Who are Franklin Day's colleagues?

Franklin Day's colleagues are Curtis Lane, Mike Cofield, Christian Awuzie, Keyanta Chandler, Rodrigo Lucero-Vivar, Thanh Duong, Juan Hester.

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