Franklin G. Email and Phone Number

The Data Management Specialist provides 24/7 support of production database services to ensure the highest standards of availability, resilience, integrity, security and performance is attained. Main Job Tasks and Responsibilities• Maintenance, preservation, and updating of numerous Watchlists• Direct work & customer relations with CBP & TSC in order to ensure Watchlists are up-to-date and correct, in an expedited period.• Functioning to ensure multiple databases with client/customer are identical • Administration with PL/SQL work, developing and administering Oracle databases and performance monitoring, reporting, and tuning of Oracle databases• Performing management and maintenance of back-ups and recovery procedures including installation and maintenance of database server, replication and client environments.• Developing, reviewing and tuning SQL and PL/SQL code. • Providing assistance with designing database packages and procedures.• Performing security and access control.• Providing support and assistance to the development team in the design, development, testing, tuning and implementation of database applications.• Assisting with the creation and maintenance of SQL queries and routines.• Assisting and providing support on complex data models, object relational database mapping and producing complex reports.

Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Main Job Tasks and Responsibilities• Performing IT duties in a 24 /7, Tier 1 technical Operations Support Desk (OSD) operation, with responsibility for monitoring, IT support, and customer service. • Collect information to analyze and evaluate existing or proposed systems • Monitoring Networks via Netcool, Hobbit, & Solarwinds. • Used ticketing system Remedy 7.6• Responding to incidents reported via telephone and email, and documenting all reported issues and network events via the Remedy Ticketing System. • Conducting technical escalations and facilitates troubleshooting conference bridges, and performing management escalations. • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration • Writing and maintaining system documentation and procedures• Email Production, Updates and Resolutions.• Create, unlock and reset accounts and passwords using the TIVOLI ITIM application

Provide user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Main Job Tasks and Responsibilities• Respond to requests for technical assistance in person, via phone, electronically• Diagnose and resolve technical hardware and software issue• Research questions using available information resources• Advise user on appropriate action• Follow standard help desk procedures• Log all help desk interactions • Administer help desk software• Redirect problems to appropriate resource• Identify and escalate situations requiring urgent attentionSoftware • Oracle CRM On Demand• ComprizonSuite eMSuite• Ms Office Suite; OutlookProducts • SPS - Standard Procurement System• PRweb / Acquiline • Comprizon • Omega

Serve as a Project Coordinator to personnel from Program Management, Engineering, and Business Development disciplines by providing high-level administrative and clerical support services in an expeditious manner.Diplomatically assisted CACI employees on issues related to administration while maintaining advanced knowledge of company policies and procedures.Installed multiple wireless LAN networks at Lanham facilityCoordinate meetings, customer training sessions, travel to customer sites and other events with on and off-site personnel.Maintain and coordinate the team's meeting calendar; arrange and schedule meetings with internal and external employees and clients using MS Outlook.Various IT Support directives.