Franklin Milton /G\ (Army Retired) Active Clearance Email and Phone Number

IPPS-A Support Specialist

Secures premises and personnel by surveilling property using high end visual equipment; monitoring, troubleshooting, and diagnosing surveillance equipment; inspecting building security hardware, security equipment, and access points; permitting entry to unauthorized personnel.Assists with employee onboarding process and technical support.Advanced knowledge of IT concepts, principles, and practices sufficient to plan and carry out difficult and complex assignments and develop new methods, approaches, and procedures.Advanced knowledge of the mission and programs of the customer organizations sufficient to provide advice and guidance, within the assigned specialty, of complex IT issues.Knowledge of information security policies, vulnerabilities of computer and data communications systems, and the tools and practices for protecting Information systems.Ability to diagnose and resolve basic computer technical issues.Provides oversight, direction, guidance, and technical expertise on assigned project components.Running software diagnostic tools and physically inspecting hardware systems for the Guard Force.Install, make changes and repair computer hardware and software.Controls traffic by directing drivers safely.Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witness and obtaining witness signatures.Maintains organization's stability and reputation by complying with legal requirements, SOP and policies.Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

· Recorded, tracked, and documented the flight management software issues, request, problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.· Develops or provides guidance for the solution of difficult and unprecedented problems resulting from new or modified operational management information concepts and requirements.· Develops and delivers technical training to others.· Conducts applied and supporting research for information systems by meeting with project teams to determine information needs.· Proficient at coordinating flights with air-traffic control, scheduled high-ranking personnel and highly sensitive cargo transport, international dignitaries, and special military leaders and guests.· Supervised a functional team of 25 personnel in navigating daily tasks , responsibilities and operations on a mission essential airfield, ensuring readiness and safety maximizing readiness daily including 109 training flights, 86 maintenance test flights, 17 fallen hero missions, and additional missions, including transport of politician, vice-presidents, and last-minute contingency flights.· Responsible for 36 aircrafts, flight equipment, and sensitive laptops valued at over $160M · Managed and provided internal and external support using the Flight Management Software to ensure performance metrics were identified areas in need improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the process.· Field incoming help requests from end users via both telephone and e-mail in a courteous manner. · Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. · Built rapport and elicit problem details from help desk customers. · Prioritized and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

Serves as the Flight Operation NCO for 4th Ranger Training Brigade ; maintains aviation operation files and records; prepares reports, orders, and schedules pertaining to aviation operations; displays flight planning information to include airfield diagrams, maps of local flying areas, special use airspace, and crash grid charts; maintains and issues flying regulations, pilots, and flight crew's information file; keeps files of extended flight and navigational information such as weight and balance data, navigational publications, and maps; responsible for the supervision, morale, health, welfare, and readiness of 20 junior enlisted Soldiers.; calculated additional pay using CAFRS system.

Received, stored and issued conventional ammunition, guided missiles, large rockets and other ammunition related items; performs maintenance (unit, direct support and general support) modification, destruction and demilitarization on ammunition and explosive components; and operates computer hardware and software/utilities manual records to perform stock control and accounting procedures.

Assisted the Soldier in developing and maintaining a daily activitiesschedule that including clinicaland non-clinical plan of care includingadaptive reconditioning activities. Ensured Soldiers participated in adaptivereconditioning programs tailored to theirneeds and capabilities. Supported Soldiersin achieving their personal behavioral healthand emotional resiliency goals incoordination with their medicalprofessionals also conducted initial and regular risk assessments for their Soldiers and implements risk mitigation plans based on severe changes in the Soldier risk indicators. Linked Soldiers/ personnel andFamilies to the Soldier and Family AssistanceCenter (SFAC) at the installation for Family-oriented resources. Ensured Family members are welcome to actively participate in the Soldier’s/personnel recovery, including attending medical appointments and transition meetings.Maintained the electronic health records computer networks of all types of organizations, providing technical support and ensuring the whole company ran smoothly.Welcomed patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.Kept patient appointments on schedule by verifying patient medical records prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.Maintained patient accounts by obtaining, recording, and updating patient demographics information in the electronic health records system.Quickly learns and effectively uses our electronic health records system, all scripts.Experience working with Microsoft Office and possesses strong computer skills.Excellent verbal, telephone and communication skills.

Inspecting trucks, cranes, bulldozers, and other heavy equipment for proper performance.Diagnosing faults using computerized testing equipment.Adjusting equipment and replacing faulty parts.Repairing damaged equipment parts.Cleaning, lubricating, and conducting routine services on heavy-duty vehicles.Cleaning and servicing of machine attachments like winches, blades, and side booms.Performing major repair work when necessary.Consulting with other mechanics on smaller jobs.Reporting damaged or faulty equipment to management.

Answer questions about office hours and when items are picked up to be mailed.Sell postage and books of stamps.Affix stamps to packages.Inform customer about postage rates.Open post office boxes.Retrieve parcels from the back that couldn't be dropped off and give to customer.Assist mail carriers by putting mail in bags for transport.Sort outgoing mail.Check packages for proper postage and addresses.Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.Hand-stamp mail.Fill out and process money orders.Take passport photos and process applications.Obtain signatures for priority pick-up.Register, certify, and insure letters and parcels.Record and balance cash drawer.Give change to customers.Set postage meters.Cash money orders.Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.Send out notifications for packages that could not be delivered.