Franklin Liao Email & Phone Number

Vancouver, British Columbia, Canada

Managing and delivering the mobile device management platform migration project.Conduct device management using Cisco Meraki, Intune, and ConnectWise.Oversee AD, Entra ID access controlPerform remote and on-site computer deployment, MECM enrollment.Oversee the procurement, release, and deployment of mobile devices. Provide videoconferencing support for hardware, software in Zoom, and MS Teams.Train users on IT procedures, cybersecurity training, onboarding, and app… Show more Managing and delivering the mobile device management platform migration project.Conduct device management using Cisco Meraki, Intune, and ConnectWise.Oversee AD, Entra ID access controlPerform remote and on-site computer deployment, MECM enrollment.Oversee the procurement, release, and deployment of mobile devices. Provide videoconferencing support for hardware, software in Zoom, and MS Teams.Train users on IT procedures, cybersecurity training, onboarding, and app suites. Provide troubleshooting, MDM, subject expertise on Android, Mac, and iOS devices. Manage ITSM, and incident response using ManageEngine ServiceDesk Plus. Handle inventory documentation, asset tracking, and IT asset management. Show less

Vancouver, British Columbia, Canada

Acting as mobile subject matter expert while performing frontline duties, functioning in ITSM and ITAM side of SUCCESS IT.Executing IT asset lifecycle management (planning, release, deployment, maintenance, and disposal)Conduct inventory documentation, asset tracking, and ITSM using ManageEngine ServiceDesk PlusPerform device management using Cisco Meraki, Remote Desktop, and ConnectWiseActing as frontline support, provides service delivery, remote and on-site computer… Show more Acting as mobile subject matter expert while performing frontline duties, functioning in ITSM and ITAM side of SUCCESS IT.Executing IT asset lifecycle management (planning, release, deployment, maintenance, and disposal)Conduct inventory documentation, asset tracking, and ITSM using ManageEngine ServiceDesk PlusPerform device management using Cisco Meraki, Remote Desktop, and ConnectWiseActing as frontline support, provides service delivery, remote and on-site computer deployment Providing videoconferencing support for hardware, software in Zoom, and MS TeamsTrain users on IT procedures, cybersecurity training, onboarding, and app suites Providing troubleshooting, MDM and software support for Android, and iOS devices Show less

Burnaby

Customer contact point to Apple on hardware warrantyDamage assessment, repair consultation, on-site/off-site repair of productsOnsite asset management, inventory tracking, maintenance and disposal of equipmentRecord keeping on customer repair workAdministrative bookkeeping on inventory, Apple Chat Support, consignment order, last mile logisticsDocumentation and technical support over Apple and general PC end-user productsAdvising on products and services pertaining to… Show more Customer contact point to Apple on hardware warrantyDamage assessment, repair consultation, on-site/off-site repair of productsOnsite asset management, inventory tracking, maintenance and disposal of equipmentRecord keeping on customer repair workAdministrative bookkeeping on inventory, Apple Chat Support, consignment order, last mile logisticsDocumentation and technical support over Apple and general PC end-user productsAdvising on products and services pertaining to home technology within London Drugs' scope. Show less

Burnaby, British Columbia, Canada

Serving in IT administration and support. Provide on-the-ground hardware, software, infrastructure and administrative support to the core mission to “make neighborhoods better places to live.” Duties include on-site support, planning, proposal, implementation, asset management, procedural training, software training, documentation and IT procurement.

Taipei City, Taiwan

Rapid product prototyping, sample submission to product testing labs located near Taipei metropolitan area.Post-sale customer support, documentation assistanceSourcing, procurement and limited volume production in Taiwan to Pearl River Delta region, PRC.Trade show attendance, corporate correspondence, lead generationProvide analysis on current trends in sustainability sphere pertaining to low tension to end nodeProvide technical advice on consumer electronics pertaining to… Show more Rapid product prototyping, sample submission to product testing labs located near Taipei metropolitan area.Post-sale customer support, documentation assistanceSourcing, procurement and limited volume production in Taiwan to Pearl River Delta region, PRC.Trade show attendance, corporate correspondence, lead generationProvide analysis on current trends in sustainability sphere pertaining to low tension to end nodeProvide technical advice on consumer electronics pertaining to residential sustainability goals. Show less

Bachelor'S Degree In Technology, Technology Management, School Of Tansportation

Sustainable Energy Management (Semac) Advanced Certificate, School Of Construction And The Environment

Diploma In Database, Computer Information Technology, School Of Computing