Roman Didash Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Performed formal review of newcomer needs across a broad spectrum of settlement areas.• Developed settlement plans and followed-up support for newcomers based on identified needs.• Provided information and orientation through workshops and group sessions.• Liaised with government, professional, business, schools and community services as necessary.

Coquitlam, British Columbia, Canada

• Assessed clients’ needs and ensured they are referred to appropriate interventions.• Assisted clients with resume and cover letter writing, interview skills and job search skills.• Moved clients towards developed goals and booked them in various workshops.• Reported clients’ progress and milestones through the Integrated Case Management (ICM) database.

Shenzhen, Guangdong, China

• Instructed over 1500 students through lectures, discussions, group activities and demonstrations.• Attended professional development workshops focused on learning goals and classroom management.• Used videos, lectures and moderated discussions to engage students during class.• Tested students' comprehension of subject matter through quizzes, tests and projects.

Shenzhen, Guangdong, China

• Improved over 2500 student grammar and conversational skills through various group activities.• Created daily lesson plans for multi-level ESL classes.• Organized extracurricular opportunities such as English corner and annual speech contest.• Observed fellow educators in classroom to learn new teaching techniques.• Received recognition for outstanding contribution.

Bydgoszcz, Kujawsko-Pomorskie, Poland

• Delivered remote Tier 1 IT support for software and systems to partner companies.• Consulted in German language via telephone to understand user problems, ran through testing scripts and asked probing questions to locate root causes.• Tackled troubleshooting and problem resolution to support end-user technical issues.

Kyiv City, Ukraine

• Responded to individual tickets in English and German languages to provide end-user support on systems and software.• Performed troubleshooting on networking and connectivity issues to restore connections and network access.• Removed malware and viruses from laptops and desktop systems using specialized software.

Antypivka, Ukraine

• Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.• Created lesson plans to teach course materials in accordance with schedule and state curriculum standards.• Graded student papers and assignments to track their progression.

Antalya Subregion, Türkiye

• Guided tours to VIP individuals and groups in English, German, Russian and Polish languages.• Accompanied guests on arrival and departure transfers.• Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Sorrento, Italy

• Consulted customers on tours, prices and services offered by excursion bureau in English, German and Russian languages.• Demonstrated safety procedures to passengers and answered questions about equipment use.• Controlled service quality, safety and customer satisfaction of shore excursions.• Assisted in boarding shuttle busses and accompanied on shore excursions thousands of passengers weekly. • Responded to customers' questions, issues and complaints and found effective solutions when required.

Zolotonosha, Ukraine

• Translated documents, instructions and manuals from English and Polish into Ukrainian and Russian.• Assisted business correspondence and invoices translation between German and Ukrainian languages.• Followed up with clients to ensure understanding and satisfaction.

Antalya, Türkiye

• Accompanied up to 250 guests on guided tours, arrival and departure transfers daily.• Delivered tours to VIP individuals and groups, presenting scripted information and answering questions in Russian, English, German and Polish languages.• Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Skorykivka, Ukraine

• Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.• Created lesson plans to teach course materials in accordance with schedule and state curriculum standards.• Graded student papers and assignments to track their progression.

Graduate Certificate, Conflict Management & Resolution

Master'S Degree, Sociology Management And Public Relations

Bachelor'S Degree, Teacher Of English, German Languages And Literature