Franklin Lytle Email & Phone Number

Provide technical support for merchants using a wide range of credit card terminals as well as advanced consumer credit applications.

Provide refinance options for qualified loan holders. Prepare all lead documentation according to loan type and qualifications.

Ahwatukee, Az

Hourly metric monitoring for business flowSales coaching and development Services sales and budgetsRegional, and district awards for sales goalsDiscretionary stock awarded for commitment to excellence

Kansas City, Missouri

Remote Support, Virus removal, printer troubleshooting. Network setup. Home theatre troubleshooting. Windows/Apple personal pc support. Metrics management for sales goals and top level customer service end to end.

Delivered against project methodology and project plan.Built custom forms for multiple clients.Supported large multi-facility software implementations. Monitored and reported key milestones to PMO and Chief level executives.Redesigned Emergency Department process’ which resulted in shorter wait times, and more effective means of patient tracking.Created future flows for Emergency Department software project.Conducted demonstrations and presentations to executives and upper management teams.Strategize with key executives, including Vice Presidents, regarding new add-on opportunities, as well as necessary process changes after initial “Go-Live”.Escalated issues and followed up on a timely schedule.Managed project scope and timeline for specific-solution assignment.Supported and conducted comprehensive Integration, Unit, System, and Regression testing.Helped clients make important decisions based upon our PMO methodology.Led gap analysis sessions and provided reports to clients on current and future states of systems.Detailed output destination requirements for specified solutions as part of clinical/financial workflow.Met specific client targets, based on metrics, timelines, and baselinesReviewed weekly standard management and other daily reports for specified applications.Troubleshot core and application-related error messages.Completed more than 40 Cerner classes

Planned and developed policies and procedures for “Red Card” credit application initiatives. Scope of project was to develop competitive atmosphere which would lead to increase in applications.Prepared schedules for 40 direct reports.Participated in the installation, setup, maintenance, and configuration of new POS transaction hardware, software, and methodology.Performed risk assessment and contingency planning for Holidays Sales Drive 2005Participated in budget planning for Store 1177. Successfully facilitated the training of 40 new hires in less than twenty days.Setup associate committee with the focus on recognition and development

Waterloo, Iowa

Bachelor Of Arts (Ba), Sociology

Activities and Societies: Jump Start, Black Student Union, Minorities in Teaching, KBBG Radio Show, Kappa Alpha Psi National Officer

Bachelors Of Arts, Sociology; Cultural Interaction