Franklin Rodriguez Email & Phone Number

New York, Ny, Us

New York City, Ny, Us

Global Applications Hosting Services

Long Island City, New York, Us

Long Island City, New York, Us

Manage applications, configuration, deployment, systems and service recovery for all staging and production systems. Maintain and monitor systems applications for stability, availability, and metrics gathering for IT leadership. Responsible for 24/7 support of critical IT platform on-prem staging, production and Azure servers and application infrastructure in IAAS/PAAS/SAAS. Develop teams, and system resource scaling projects.Key Roles and Responsibilities:►Involved in all Linux and .NET staging and production environment deployments. Implement and support lower level environments (development and QA) and IAAS virtual machines to match production environment.►Deploy applications and microservices in Azure using ARM templates provided by development teams.►Create scripts to facilitate deployments, system remediation, and logging collection as well as monitoring for Linux and .NET environments.►Provide Fastly redirects, cache purging, and VCL configurations upon request.►Utilize Okta Super Administrator account to ensure appropriate use of external logins to our loyalty points systems.►Transitioned from Akamai to Fastly CDN.

Long Island City, New York, Us

Served as SME for API management systems. Worked closely with the networking teams to implement firewall requests and ensure proxy, load balancer, Bluecoat, and NetScaler had appropriate connectivity protocols in place. Deployed, administered and supported JetBlue.com website, mobile site, and app.Key Roles and Responsibilities:►Created CSRs and SSL certificates and applied certificates at the server level.►Trained and mentored junior JetBlue IT Platform crew members on day-to-day operations of Linux and .NET applications.►Migrated the virtual infrastructure for DEV and QA systems lab manager from ESX VMware to Terremark cloud environment for both Linux and .NET.►Created scripts to facilitate deployments, system remediation, and logging collection as well as monitoring for Linux and .NET environments.►Upgraded SOA “Akana” from version 6.0 to version 7.2 with no service disruptions.

Long Island City, New York, Us

Assisted with the digital web refresh of JetBlue.com website, mobile site, mobile app and introduction of Akamai. Architected and implemented SAFEGATE Aircraft GPS docking system on prem, transitioned the system, and trained IT airport operations support teams.Key Roles and Responsibilities:►Worked closely with business partners in troubleshooting, granting API access, and connecting, as well as improving system connectivity.►Created detailed SOP documents and diagrams for ITPE team members, ITOCC, including JetBlue runbooks.►Designed and implemented RightFax e-fax solution with MS Exchange connector for email fax functionality.►Upgraded API management gateway system SOA from 5.2 to 6.0.

Stockholm, Se

Provided network support firm wide in an Active Directory MS Exchange environment. Created and configured AD accounts, added users and new computers to proper OUs, assigned appropriate user rights, and created new mailboxes in MS exchange.Key Roles and Responsibilities:►Managed Blackberry Enterprise server by adding new and existing users, configuring devices, and creating as well as applying policies.►Administered the F-Secure anti-virus proxy manager, Lotus Notes 6.5 database, and web applications.►Facilitated removing existing IP segment and assigning a new IP with appropriate scope. Created documentation of the new infrastructure using MS Visio.►Built infrastructure of new jobsites, set up file print server, printer queues, router, switch, drive mappings, and logon scripts and copied data from all the users to the new server.

Franklin Lakes, New Jersey, Us

Responsible for 24/7 technical support for all Documentum applications, including Content Server, eConnector, Archive Services for SAP, Content Rendition Services, Documentum Compliance Manager, WebCache, Full Text Index Agent and Server, Webtop, Documentum Administrator, PDFaqua and eRoom on Windows 2003 and UNIX 9.x servers.Key Roles and Responsibilities:►Built and administered eRoom on dev and QA environments and helped resolve Java plugin issues. Created users and assigned appropriate access to the system►Designed network infrastructure applications and installed, deployed, and configured all Documentum applications.►Updated IQ and SRS documentation appropriately and in accordance with the SOPs.►Deployed DocsApps to development, QA, and production servers.►Provided application support and administration for Citrix farm of over 20 servers.►Developed and implemented disaster recovery process.►Assisted with writing startup and shutdown service scripts on UNIX.

Munich, De