Franklin Johnson Email & Phone Number

Round Rock, Texas, United States

Round Rock, Texas, United States

Austin, Texas, United States

• Developed Machine Learning models to predict error causes from error logs• Created chat bot interface for product engineers to interact with• Peer mentored other interns to help with their professional development

San Antonio, Texas, United States

Round Rock, Texas, United States

• Works with the AVP of Core Processing and Core Operations Team to administer Symitar• Performs PowerOn software development leveraging SymForm and PowerFrame Docs• Reviews code and ensures that programming is up to business standards

• Works with team members to rectify unresolved support issues• Performs nightly closing duties based on core operating requirements • Documents the actions required to resolve issues within the tickets

• Performs cash, coin, check, money order, and cash advance transactions accurately• Maintains a cash drawer and ensures that it is balanced throughout the day• Fills out paperwork regarding accounts, and scans them to appropriate department

• Greet customers and provide accurate wait time estimates during busy periods• Effectively rotate seating to ensure efficient workloads for wait staff• Onboard new hires and train them in policies and procedures, focused on trust-building

• Greet customers and provide accurate wait time estimates during busy periods• Onboard new hires and train them in policies and procedures, focused on trust-building

• Managed campers’ transition, daily schedule of activities, dietary and allergy needs• Facilitated group activities for campers• Mediated conflicts that may arise between members of group

Associate Of Arts - Aa, Music

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Rugby, Latin Dance SocietyMinor in Mathematics

Associate Of Science - As, Computer Science, Sophomore

• Cumulative 3.72 GPA, Fall 2020 GPA 4.0