Franklin Ramirez Email & Phone Number

Huntsville, Alabama, United States

Huntsville, Alabama, United States

First line of technical support for students needing assistance with FEMA systems.Administered and maintained student accountsSole Spanish speaker for the help desk teamSolve an average of 1,000-1,500 phone tickets and 300-600 email tickets per month; equating to ~25% more solved tickets.

Huntsville, Alabama, United States

Assists Store Manager with supervising, training and developing store personnelConducts cycle counts and inventory matrix to maintain 95%+ inventory accuracyAssumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shiftsAssists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promisedDelegates and ensures store merchandising tasks are completed in a timely mannerOperates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountabilityEnsures all company policies, and loss prevention procedures are followedUtilizes ZNET to help customers locate merchandise or find suitable alternativesMaintains a safe working environment while ensuring employees are implementing those practices including PPE (Personal Protective Equipment)Monitors cash flow, inventory and security controlMaintains sales productivity, store appearance and merchandising standardsConducts and reviews all opening and closing proceduresManages emergency situations and conduct proper emergency proceduresFollows proper accident proceduresProvides feedback regarding employee performance to the store managerAssists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environmentAddresses customer concerns and resolves them with a goal of turning a complaint into a complimentProcesses returns and effectively manages inventoryCommunicates employee issues and concerns to the Store Manager in a timely and confidential manner

Altus Afb, Ok

- Efficiently dispatched refuelers to over 39 home station and transient aircraft throughout the U.S. and overseas.- Maintained status of 2.2 million gallons of jet and ground fuel as well as 10 fixed facilities, 14 refueling vehicles and equipment worth $94 million. - Operated Fuels Manager Defense records and updated fuels operations, receipts, and reconciliated accounting ledger daily with 100% accuracy. - Certified command’s largest fuel account, $90 million via higher level inspection- Recouped over $21,000 in fuel cost for Defense Logistics Agency by reviewing daily transactions, ensuring returned fuel was accounted for, ensuring billing data was correct, and accounting for all G/L variances. - Conducted precise fuels account ledger end-of-year reconciliation of over 10K transactions for fiscal years 2018-2019 with 100% accuracy.- Managed Altus AFB’s Fuels Manager Defense Windows Server 2008/2012 and maintained 97% uptime by utilizing computer experience and reducing calls to help desk. - Efficiently supervised shifts of 6-10 personnel in support of Altus AFB’s critical pilot and aircrew training program; reducing aircraft refuel response time to under 20 minutes.

Altus Afb, Ok

- Trained 5 airmen on core tasks- Trained 2 supervisors on core tasks

Altus Afb, Ok

- Performed 24/7 receipt, storage, and transfer of jet and ground fuels valued at over $3.8M in support of 17 C-17s, 18 KC-135s and transient aircraft. - Forecasted and supervised fuel transfer operations between contracted bulk storage and two Type-III hydrant facilities valued at $26 million; reducing hydrant facility downtime by 2 hours by scheduling transfers earlier.- Validated all fuel transfer and Defense Logistics Agency receipt source documents for wing’s $90 million fuel and cryogenics account by comparing source documents to Fuels Manger Defense software, end-of-day physical inventories, and reviewing hourly inventory movement to ensure accuracy.

Altus Afb, Ok

- Performed 24/7 receipt, storage, and transfer of jet and ground fuels valued at over $3.8M in support of 17 C-17s, 18 KC-135s and transient aircraft. - Forecasted and supervised fuel transfer operations between contracted bulk storage and two Type-III hydrant facilities valued at $26 million; reducing hydrant facility downtime by 2 hours by scheduling transfers earlier.- Validated all fuel transfer and Defense Logistics Agency receipt source documents for wing’s $90 million fuel and cryogenics account by comparing source documents to Fuels Manger Defense software, end-of-day physical inventories, and reviewing hourly inventory movement to ensure accuracy.

Madison, Alabama, United States

Provides Customer ServiceEnsures assigned store tasks are completed in a timely manner on assigned shiftOperates cash registers and follows established cash handling proceduresFollows company policies and loss prevention proceduresMaintains a safe working environment including PPE (Personal Protective Equipment)Maintains store appearance and merchandising standards as directedEnsures that merchandise is restocked and placed in their respective areasUtilizes ZNET to help customers locate merchandise or find suitable alternativesMaintains product knowledge and current promotions through AutoZone systems and information sourcesPractices GOTTChA and assists with the installation of wipers blades, batteries and light bulbsUtilizes OBDII to read codes from customer’s automobilesAbility to diagnose automobile problems and recommend solutionsCommunicates with managers regarding customer concerns and employee mattersActively engaged in developing more effective customer service skillsProvides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

Bachelor Of Science - Bs, Information Technology Management, 3.9665

Activities and Societies: Summa Cum LaudeCourses Completed - Nov 2021 Degree Conferred - Feb 2022

Associate Of Applied Science - Aas, Logistics

Advanced High School Diploma

Activities and Societies: Computer Science Strand, CyberPatriot Team