Technical Support Iii
Current
Oct 2022 - Present
AeroLeads people directory · profile
Franklin Ramirez Email & Phone Number
Technical Support III
at
SAIC
1 work email found
@saic.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support III
Location
Huntsville-Decatur-Albertville Area, United States, United States
Company size
Who is Franklin Ramirez? Overview
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Quick answer
Franklin Ramirez is listed as Technical Support III at SAIC, a company with 33770 employees, based in Huntsville-Decatur-Albertville Area, United States, United States. AeroLeads shows a work email signal at saic.com and a matched LinkedIn profile for Franklin Ramirez.
Franklin Ramirez previously worked as Technical Support II at Saic and Parts Sales Manager at Autozone. Franklin Ramirez holds Bachelor Of Science - Bs, Information Technology Management, 3.9665 from American Military University.
Company email context
Email format at SAIC
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{first}.{last}@saic.com
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Profile bio
About Franklin Ramirez
Honorably discharged US Air Force Veteran with Information Technology and Logistics experience. Provided first line of technical support for students and first responders utilizing the FEMA Student Identification System and increased solved tickets by ~25%. Managed Defense Logistics Agency’s largest fuels ledger of $94 million for 2 years and provided customer service for 6 base organizations. Tracked and verified accuracy of over $127 million of yearly fuel sales. Professional experience in data entry with enterprise information systems and 6 SQL databases totaling over 600MB of data, troubleshooting and assisting with hardware/software issues within offices, and escalating issues as required to higher tier support. AAS in LogisticsBS in Information Technology ManagementBilingual - Spanish/English
Listed skills include Leadership, Inventory Accuracy, Active Dod Secret Clearance, Accounting, and 46 others.
Current workplace
Franklin Ramirez's current company
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Saic
8 roles
Franklin Ramirez work experience
A career timeline built from the work history available for this profile.
Technical Support Ii
First line of technical support for students needing assistance with FEMA systems.Administered and maintained student accountsSole Spanish speaker for the help desk teamSolve an average of 1,000-1,500 phone tickets and 300-600 email tickets per month; equating to ~25% more solved tickets.
Jun 2021 - Oct 2022
Parts Sales Manager
Assists Store Manager with supervising, training and developing store personnelConducts cycle counts and inventory matrix to maintain 95%+ inventory accuracyAssumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shiftsAssists with management of the Commercial and Hub.
Jul 2020 - Jun 2021
2F051 Fuels Journeyman - Fuels Accountant
- Efficiently dispatched refuelers to over 39 home station and transient aircraft throughout the U.S. and overseas.- Maintained status of 2.2 million gallons of jet and ground fuel as well as 10 fixed facilities, 14 refueling vehicles and equipment worth $94 million. - Operated Fuels Manager Defense records and updated fuels operations, receipts, and.
Jun 2018 - Jun 2020
Trainer
- Trained 5 airmen on core tasks- Trained 2 supervisors on core tasks
Mar 2018 - Jun 2020
2F051 Fuels Journeyman - Distribution Operator
- Performed 24/7 receipt, storage, and transfer of jet and ground fuels valued at over $3.8M in support of 17 C-17s, 18 KC-135s and transient aircraft. - Forecasted and supervised fuel transfer operations between contracted bulk storage and two Type-III hydrant facilities valued at $26 million; reducing hydrant facility downtime by 2 hours by scheduling.
Feb 2017 - Jun 2018
2F051 Fuels Journeyman - Fixed Facilities Operator
- Performed 24/7 receipt, storage, and transfer of jet and ground fuels valued at over $3.8M in support of 17 C-17s, 18 KC-135s and transient aircraft. - Forecasted and supervised fuel transfer operations between contracted bulk storage and two Type-III hydrant facilities valued at $26 million; reducing hydrant facility downtime by 2 hours by scheduling.
Sep 2015 - Feb 2017
Sales Associate
Provides Customer ServiceEnsures assigned store tasks are completed in a timely manner on assigned shiftOperates cash registers and follows established cash handling proceduresFollows company policies and loss prevention proceduresMaintains a safe working environment including PPE (Personal Protective Equipment)Maintains store appearance and merchandising.
May 2015 - Sep 2015
Team & coworkers
Colleagues at SAIC
Other employees you can reach at saic.com. View company contacts for 33770 employees →
ED
Eric Delph
Colleague at Saic
Clinton, North Carolina, United States, United States
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TS
Tim Sullivan
Colleague at Saic
Sterling, Virginia, United States, United States
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CB
Christian Bibay
Colleague at Saic
Virginia Beach, Virginia, United States, United States
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BR
Bruce Ramsey
Colleague at Saic
Augusta, Georgia, United States, United States
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SF
Stephen Fiske
Colleague at Saic
San Diego, California, United States, United States
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PE
Preston E. Wooten
Colleague at Saic
Hubert, North Carolina, United States, United States
View →
ME
Matthew Eastman
Colleague at Saic
Hartville, Ohio, United States, United States
View →
IY
Ineedpies Yay
Colleague at Saic
United Kingdom, United Kingdom
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DR
Drew Rogers
Colleague at Saic
Huntsville, Alabama, United States, United States
View →
LM
Laura Mannix
Colleague at Saic
Belleville, Illinois, United States, United States
View →
Eric Delph
Colleague at Saic
Clinton, North Carolina, United States, United States
View →
TS
Tim Sullivan
Colleague at Saic
Sterling, Virginia, United States, United States
View →
CB
Christian Bibay
Colleague at Saic
Virginia Beach, Virginia, United States, United States
View →
BR
Bruce Ramsey
Colleague at Saic
Augusta, Georgia, United States, United States
View →
SF
Stephen Fiske
Colleague at Saic
San Diego, California, United States, United States
View →
PE
Preston E. Wooten
Colleague at Saic
Hubert, North Carolina, United States, United States
View →
ME
Matthew Eastman
Colleague at Saic
Hartville, Ohio, United States, United States
View →
IY
Ineedpies Yay
Colleague at Saic
United Kingdom, United Kingdom
View →
DR
Drew Rogers
Colleague at Saic
Huntsville, Alabama, United States, United States
View →
LM
Laura Mannix
Colleague at Saic
Belleville, Illinois, United States, United States
View →
3 education records
Franklin Ramirez education
Bachelor Of Science - Bs, Information Technology Management, 3.9665
Associate Of Applied Science - Aas, Logistics
Advanced High School Diploma
FAQ
Frequently asked questions about Franklin Ramirez
Quick answers generated from the profile data available on this page.
What company does Franklin Ramirez work for?
Franklin Ramirez works for SAIC.
What is Franklin Ramirez's role at SAIC?
Franklin Ramirez is listed as Technical Support III at SAIC.
What is Franklin Ramirez's email address?
AeroLeads has found 1 work email signal at @saic.com for Franklin Ramirez at SAIC.
Where is Franklin Ramirez based?
Franklin Ramirez is based in Huntsville-Decatur-Albertville Area, United States, United States while working with SAIC.
What companies has Franklin Ramirez worked for?
Franklin Ramirez has worked for Saic, Autozone, and United States Air Force.
Who are Franklin Ramirez's colleagues at SAIC?
Franklin Ramirez's colleagues at SAIC include Eric Delph, Tim Sullivan, Christian Bibay, Bruce Ramsey, and Stephen Fiske.
How can I contact Franklin Ramirez?
You can use AeroLeads to view verified contact signals for Franklin Ramirez at SAIC, including work email, phone, and LinkedIn data when available.
What schools did Franklin Ramirez attend?
Franklin Ramirez holds Bachelor Of Science - Bs, Information Technology Management, 3.9665 from American Military University.
What skills is Franklin Ramirez known for?
Franklin Ramirez is listed with skills including Leadership, Inventory Accuracy, Active Dod Secret Clearance, Accounting, Network Troubleshooting, Computer Hardware, Digital Photography, and Automotive Repair.
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