Frank Lynn Email & Phone Number

Pleasanton, Ca, Us

Houston, Texas, Us

* Lead marketing efforts focused on BMC Helix AIOps solutions as well as network monitoring and application performance management.

San Jose, Ca, Us

* Launched Cisco Applications blog channel – led blog and social media strategy, wrote and ghostwrote blogs – became fifth most viewed blog channel at Cisco (out of 38) * Created and led Reimagine Applications campaign CxO level messaging for its launch (one of Cisco’s four main campaigns) and wrote articles for Fast Company and Network World* Developed customer case studies for Carhartt and State of Indiana IOT, developed LinkedIn Live with Carhartt and Cisco Executive* Led creation of Forrester TEI study and value calculator for Cisco observability solutions* Led observability messaging for health care, public sector, manufacturing, finance and retail* Created developer messaging for Cisco Calisti service mesh manager

San Jose, Ca, Us

* Led three-person team focused on Cisco’s $10B support and managed security services* Launched Secure Endpoint Pro – Cisco’s first managed EDR/XDR product and solution offer* Launched new SMB advisory service sold online - named the service, got analyst feedback, led targeted email marketing, led field and partner readiness and communications* Created social live video series "Inside Track" and trained peers on how to create shows* Created seller enablement collateral and executive and partner communications

San Jose, Ca, Us

* Led a team focused on Webex security, Federal government and competitive insights* Created Webex Security marketing practice and created new Webex Security web site * Wrote Cisco Webex security policy that CEO Chuck Robbins quoted verbatim on Mad Money with Jim Cramer, created Webex security advantage white paper * Launched new Webex extended security package and drove $10M in pipeline* Created messaging for Cisco Webex Single Platform Advantage, AI-driven cognitive collaboration, Webex security, Webex Control Hub, FedRAMP Webex for Government * Convinced Gartner to include security criteria in Meeting Solutions Magic Quadrant, wrote security whitepapers, wrote the UC Today Best Collaboration Platform winning submission* Ghostwrote executive blogs and press releases

Santa Clara, Ca, Us

* Created messaging for new advisory service offers for helping customers upgrade* Created out-of-the-box implementation narrative for customers and partners* Owned all message and content creation, events, customer success stories and internal communications for a 600+ Professional Services organization* Revamped messaging, segmented the services portfolio, created ServiceNow Professional Services web page and named and marketed ServiceNow HealthScan* Brought new service offers to market, created internal training modules* Led all internal and external Professional Services comms including go-live program* Led naming for service offers, tools and internal company initiatives, created the company upgrade story and presented it extensively at customer events and customer webinars

Round Rock, Texas, Us

* Led marketing team for Cloud Services, Professional Services, Education Services and Premium Technical Support* Led targeted campaigns to move customers from on-prem to SaaS solutions* Created new professional services offers* Worked closely with customers to create customer success stories and videos* Created thought leadership blogs, e-books, white papers and infographics * Led seller enablement and internal communications including companywide services newsletter, ghostwriting executive emails and producing executive video communications

San Jose, Ca, Us

* Led global four-person team that educated sellers about new services * Produced LaunchCast – an internal and partner seller enablement webcast with executive interviews, product demos and win stories* Wrote, produced and starred in joint marketing demo videos with partners to drive adoption of Cisco Services and partner tools* Implemented a web-based one-stop shop for sales enablement tools, collateral, and sales incentives – contributed $100M in pipeline first year* Led Smart Services Academy – an on-demand eLearning sales training program, 5,000+ internal and 3,000 partner registrants in the first six months* Worked with analysts on ROI whitepapers and provided sales training for ROI tools* Ghostwrote executive communications and produced executive sales videos

South San Francisco, California, Us

* Managed all RFP response submissions and outbound proposals* Created messaging and seller enablement for healthcare and the public sector* As one of three main SaaS businesses at the time, (the other two being NetSuite and Salesforce), I wrote the narrative on why customers should trust SaaS security* Analyzed customer RFP requests to help determine and prioritize new software features* Wrote the company's environmental policy

Ma, Political Science

Ba, International Relations