Frank M.

Frank M. Email and Phone Number

Unified Communications Engineer @ North Texas Tollway Authority
Fort Worth, TX, US
Frank M.'s Location
Fort Worth, Texas, United States, United States
Frank M.'s Contact Details

Frank M. work email

Frank M. personal email

n/a
About Frank M.

Accept Challenges. Gather Information. Develop an Action Plan. Execute. Succeed.Rinse and Repeat.

Frank M.'s Current Company Details
North Texas Tollway Authority

North Texas Tollway Authority

View
Unified Communications Engineer
Fort Worth, TX, US
Website:
ntta.org
Employees:
665
Frank M. Work Experience Details
  • North Texas Tollway Authority
    Unified Communications Engineer
    North Texas Tollway Authority
    Fort Worth, Tx, Us
    View
  • North Texas Tollway Authority
    Enterprise Communications - Unified Communications
    North Texas Tollway Authority Mar 2023 - Present
    Plano, Tx, Us
    CUCM, CUCX, IMP, UCCE, CUBEMulti-clusterVerint WFO/WFMGeomant WallboardsVariphyIT Rookie of the YearEmployee of the Month x2
    View
  • Gamestop
    Infrastructure Engineer - Unified Communications
    Gamestop Jun 2022 - Jan 2023
    Grapevine, Texas, Us
    ZenDesk Talk/Twilio Contact CenterNICE InContact Contact CenterTPx and MS Teams direct routing8x8 Work and Contact Center
    View
  • Gartner
    Senior Telecom Engineer - Unified Communications
    Gartner May 2018 - Jun 2022
    Stamford, Ct, Us
    Global multi-cluster Cisco UC engineerAcme Packet/Oracle SBC supportWebEx supportData center migration projectUnity Connection migration projectCisco Jabber migration projectPrime Collab Provisioning and Deployment supportExperience with Splunk, Service Now, Oracle Enterprise Operations MonitorCisco CUBE and VG support8x8 Contact Center implementation and support
    View
  • Gdt - General Datatech
    Noc Manager L1 Team
    Gdt - General Datatech Jun 2017 - May 2018
    Dallas, Tx, Us
    Manage local and remote 24/7 Service Desk and Level 1 Analyst teams through aggressive business growthRecognized for Outstanding Customer Service based on internal and external customer feedbackIncident, Request, Change, and Vendor Management within ITIL v3 standardsReview reports weekly to identify areas of improvement, develop action plans to ensure team growth and successAssist sales teams with building value around Service CatalogPrepare teams during new customer on-boarding, ensuring successful go-live
    View
  • Gdt - General Datatech
    Noc Level 1 Unified Communications Engineer
    Gdt - General Datatech Aug 2014 - Jun 2017
    Dallas, Tx, Us
    Managed Services Cisco UC Collaboration/Telecom Support EngineerCisco Unified Communications Administration for 15,000+ local and remote usersLegacy and VoIP configuration/supportTelepresence and Collaboration configuration/supportWebEx CMR, MRA configuration/supportFax and Gateway supportVoice infrastructure support
    View
  • Bdf Holdings
    It Service Desk Support Specialist
    Bdf Holdings May 2011 - Aug 2014
    Provided 600+ users, including partners and executives, over multiple sites with desktop, mobile device, software and other IT support.
  • T-Mobile
    Tier 3 Technical Support
    T-Mobile Feb 2009 - Oct 2010
    Bellevue, Wa, Us
    Provided JD Power award-winning end user and enterprise level smart device technical support in a 24x7 environment.
    View

Frank M. Skills

Technical Support Troubleshooting Network Security Customer Service Cisco Technologies Active Directory Servers Software Documentation Windows Server Help Desk Support Citrix Computer Hardware Windows Disaster Recovery Virtualization Firewalls System Administration Vpn Microsoft Exchange Dns Security Group Policy Vmware Infrastructure Telecommunications Unified Communications Cisco Systems Products Cisco Call Manager Cisco Telepresence Cisco Voip

Frank M. Education Details

  • The University Of Texas At Arlington
    The University Of Texas At Arlington
    Fine And Studio Arts
  • Tarrant County College
    Tarrant County College
    Fine Art
  • Haltom High School
    Haltom High School

Frequently Asked Questions about Frank M.

What company does Frank M. work for?

Frank M. works for North Texas Tollway Authority

What is Frank M.'s role at the current company?

Frank M.'s current role is Unified Communications Engineer.

What is Frank M.'s email address?

Frank M.'s email address is fr****@****ner.com

What schools did Frank M. attend?

Frank M. attended The University Of Texas At Arlington, Tarrant County College, Haltom High School.

What are some of Frank M.'s interests?

Frank M. has interest in Arts And Culture, Health.

What skills is Frank M. known for?

Frank M. has skills like Technical Support, Troubleshooting, Network Security, Customer Service, Cisco Technologies, Active Directory, Servers, Software Documentation, Windows Server, Help Desk Support, Citrix, Computer Hardware.

Who are Frank M.'s colleagues?

Frank M.'s colleagues are Willie Adams, Emma Leary, Woodley Raymond, Melanie Trostel Terrell, Alberto Puente, Cassie Preza, Ivana Steward.

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