Hina Patel Email & Phone Number

Plano, Texas, United States

United States

Australia

o Worked as part of a much larger Payroll and Finance team. o First point of contact for all payroll enquiries. o Working closely with all members of the dynamic payroll team in order to coordinate end-to-end payroll processes.o Processing weekly and fortnightly payroll for approximately 1000+ employees.o Utilizing outstanding data entry (including numerical) skillso Assisting with Terminations, Superannuation and Payroll Tax paymentso Month-end payroll reconciliationso Handling all queries from staff with regards to their payo Superior attention to detailo Utilizing time management skills, a methodical and disciplined approach when organizing and prioritizing taskso Strong interpersonal skills, enabling effective communication with staff.o Ability to work effectively in a team environment.

Melbourne, Australia

o Providing deduction files and invoices to employer payroll/HR teams in accordance with pay cycles.o Importing employer funds into payroll systems.o Setting up managed leases in the smart leasing system.o Assisting with employer transitions regarding lease setups and payroll functions.o Triggering investigations, reconciliations and clearances of employee accounts following pay file receipt and import.o Managing key relationships with client employer payroll/HR and finance teams. o Responding to employer queries via phone and email within prescribed SLA’s.o Review and cessation of terminating customer accounts.o Supporting with transition of clients at an operational level.

Melbourne, Australia

• AUSNET CAMPAIGN – Customer Service Agent o Working for one of the renowned gas and electricity supplier campaign.o Handling inbound and outbound calls for specific customer queries.o Providing extra ordinary customer care support according to the client requirements.o Ability to work in a fast-paced and high-pressure environment.o Following Company policies and procedures.o Staying competitive and achieve the KPI’s.o Working in Team environment.• TRANSURBAN CITYLINK – Image Processing Agent o Image processing for Australian vehicle registration.o Working with high accuracy and speed.o Ability to process constantly in front of computer.o Ability to work in a fast-paced and high-pressure environment.o Following Company policies and procedures.o Staying competitive and achieve the KPI’s.o Working in Team environment.

Melbourne, Australia

• Working for one of the renowned gas and electricity providers; • Handling inbound calls for customer queries;• Resolve technical enquiries• Providing extra ordinary customer care support according to the client requirements;• Ability to work in a fast-paced and high pressure environment;• Following Company policies and procedures;• Staying competitive and achieve the KPI’s;• Working in Team environment;

Melbourne, Australia

• Processing payment transactions;• Training and guiding new staff in company procedures and protocols;• Providing excellent customer service at all times;• Adhering to all company and industry policies and procedures;• Ability to work in a fast-paced and high-pressure environment;• Working to safe food hygiene standards at all times;• Displaying effective time management skills and attention to detail;• Collaborating with team members during peak times to ensure consistency of service;• Ability to work as part of a team or autonomously as required;• Completing all assigned tasks in an accurate and timely manner.

Master'S Degree, Business/Commerce, General, Credit

Diploma, Hospitality Administration/Management, Distinction

Bachelor'S Degree, Business/Commerce, General, Distinction