Frank Molnar Email & Phone Number

Thru the use of Software Development Life Cycle (SDLC) process, interact with cross-functional teams to analyse, develop, test and implement highly complex changes for the US Wholesale Lockbox line of business projects. - Manage and drive the formulation of system scope and objectives through research and fact finding.- With the use of Itil methodologies, plan and implement new system releases for multiple application environments. - Perform problem analysis and resolution of production problems. - Prepare and conduct interactive training sessions with colleagues as a forum for the transfer of knowledge to improve overall support capability.- Provide implementation and post implementation support of the US Lockbox platform. - Participate in the resolution of problems in the change management process.- Actively recommend changes to establish methods and procedures, suggest alternative solutions and new methods to improve quality, productivity and stability.

- Provide 24 hour on-call 1st level hardware and application support of the Currency Centre.- Accredited by the management team as providing outstanding technical support resulting in a positive financial contribution to the centre’s bottom line. - Nominated by the management team and presented with the CIBC Chairman’s Award in 1998 along with numerous Achiever awards.- Administered and ensured the proper functioning of 16 servers and 230 + workstations.- Performed system problem analysis and provided solutions.- Implemented information technology solutions to new business initiatives and processes, such as the integration of an Internet based EFT system from an existing modem based system.

- Provide 24-hour on-call 2nd level support of 11 Currency Operation Centres on production application issues.- Proactively provides coaching to end users to reduce the need for technical support calls and increase level of knowledge.- Interact with cross-functional teams within the Currency Line of Business such as the Application Development team and Project team to provide technical assistance and support as needed. - Perform problem analysis and resolution of production problems.- Provide and implement information technology solutions for the purpose of improving system performance and stability.- Documented and distributed a complete System Support manual for the Cash Forecasting application detailing server build instructions, system support information, system design overview, application installation instructions and Business Recovery Process procedures.- Prepare and conduct interactive training sessions with team members as a forum for transfer of knowledge to improve overall support capability as a group.- Assist in the development and integration of new system applications and processes for the Currency line of Business.

Honours Bachelor Of Science, Earth And Atmospheric Sciences

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