Frank O'Brien work email
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I am a results-oriented Global Senior Leader with demonstrated track record of excelling in top management roles within the service & health care industry. I have leadership experience in multisite operations, customer service, call center operations, business process outsourcing, and medical device manufacturing.I offer a collaborative approach that involves working closely with cross-functional teams and multiple departments to facilitate important deals, resolve process issues and implement optimal enterprise solutions at on-site and off-site locations. As a self-starter with a strong desire to succeed in whatever I do at whichever position I operate, I have an inherent ability to identify and remove barriers to operational excellence. In addition to my deep abilities to develop and deliver workable solutions that fuel corporate success, I have a proven record of harnessing and combining strategic platforms and technology to meet changing business needs and client requirements.
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Senior Director Call Center, Manufacturing, And Supply Chain OperationsPhilips 2018 - Nov 2019Framingham, MaCurrently manage 700 workers, $87M annual operating budget and three 24/7 contact centers with over 7m annual customer contacts providing in-home and community-based services for aging client base, for private pay, professional and Medicaid channels. Fully accountable for b2b, b2c and b2g customer service, call center operations, field service, IT, manufacturing, supply chain and financial operations. I spearheaded the transfer of manufacturing operations to partner locations in China, Mexico, and US, including full set-up, equipment installation, testing and PCBA production, resulting in $3m in yearly business value. -
Senior Director, Service And Call Center OperationsPhilips 2012 - 2018Framingham MaManaged and led 500 staff, $47M budget and 24/7 contact centers at three locations in coordinating b2c, b2b, and b2g customer service, call center operations, field support and fiscal accountability. Facilitated workforce planning, business improvements, sales strategies and relationship building. Operated and maintained hardware and software platforms. Developed and set up business unit continuity plan – stress-tested each quarter. Customer base included consumer, business and government sectors. Cultivated strategic relations with global partners. I delivered over $7M in annual business value after transferring call center and field service tasks to 3rd party partner call centers in AZ and Montreal, Quebec.
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Senior Director - Clinical And Call Center OperationsPhilips 2008 - 2012Windsor CtOversaw multisite operation with over 400 employees and $20M budget that provided intensive customer service, new patient on-boarding, supply chain, call center operations and strategic initiatives. Developed and cultivated major relationships with global partners. I succeeded in saving $6M in operating costs by centralizing key functions, closing sites, deploying technology and enhancing business productivity by 10%.
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Director - Telesales, Service And Call Center OperationsPhilips Lifeline 2000 - 2007Supervised 80+ professionals in selling and supporting full range of medical alert products and services, while responding to over 8M inbound calls each year from at-risk seniors through two-location organization with 200 employees. Implemented, maintained and updated CRM platform. * Smoothly expanded direct sales team from nine to over 80 sales associates to address rapid growth in customer volume.* Improved customer satisfaction levels after reducing response speed by 60% got inbound call queue of 500K monthly.* Decreased employee turnover from 100% to 30% through employee-focused programs that enhanced engagement.
Frank O'Brien Skills
Frank O'Brien Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Frank O'Brien
What is Frank O'Brien's role at the current company?
Frank O'Brien's current role is Operations Leader | Call Center | Supply Chain | MFG | Multisite | Customer Service | Medical Device | BPO | B2B | B2C.
What is Frank O'Brien's email address?
Frank O'Brien's email address is fr****@****ips.com
What is Frank O'Brien's direct phone number?
Frank O'Brien's direct phone number is +186029*****
What schools did Frank O'Brien attend?
Frank O'Brien attended University Of Massachusetts Lowell.
What skills is Frank O'Brien known for?
Frank O'Brien has skills like Process Improvement, Medical Devices, Team Building, Sales Operations, Cross Functional Team Leadership, Management, Sales, Strategic Planning, Program Management, Product Management, Product Development, Six Sigma.
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Frank O'Brien
Arlington, Va7yankees.com, octagon.com, yankees.com, pride.hofstra.edu, sbcglobal.net, hotmail.com, nhl.com2 +120378XXXXX
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Frank O'Brien
Strategic Communications Leader | 18+ Years Driving High-Impact Brandcampaigns For Army, Federal, And Civilian AudiencesFort Belvoir, Va5gmail.com, urs.com, yahoo.com, bah.com, boozallen.com -
Frank O'Brien
Denver Metropolitan Area4uci.edu, juno.com, svb.com, svb.com -
Frank O'Brien
New York, Ny3convoagency.com, odemglobal.com, fivetier.com4 +191758XXXXX
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1magna.com1 (905) 7XXXXXXX
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