Frank O'Brien Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

We create great work environments that make employees productive, comfortable, and happier to come to work!

San Francisco Bay Area

Key Achievements:o Development: Expanded firm’s reach in ad specialties (2021 Pivot) by sourcing vendors, launching web portal and creating and implementing sales process to produce 150K in first six monthso Improved sales process: Proposed, and executed moving customer data, customer management and sales process to cloud base CRM (Zoho), increasing customer satisfaction, and creating more sales opportunities o Data management: Managed data analytics efforts, establishing data mapping between systems (ERP, web, and CRM), creating reports to track sales growth and goals, and providing ongoing market research data conversion and clean upScope:• Management: Manage Corporate Sales Department with both inside and outside account reps and over $3,000,000 in annual revenue; worked with key accounts; set department and individual account managers’ goals; train and mentor new employees; lead team meetings and larger projects• Marketing: Oversee marketing campaigns: set strategies and choose target markets; manage build of marketing and materials; achieved sales increases of up to 50% for targeted products and product classifications• Leadership: Strategize with senior management to create fresh marketing and sales approaches in wake of Covid shutdowns and ongoing pandemic concerns

San Francisco Bay Area

• Manage all B2B webstore operations: Determine market position and pricing strategies, drive interface improvement to reduce friction, oversee content improvements (both product curation and graphics), leading to web store sales accounting for 90% of total commercial office supply revenueKey Achievements:o Increased sales through innovation: Implemented fully redesigned web store with improved customer interface, leading to 25% increase in web-based saleso Adapted to changing market conditions: Identified and implemented content and interface changes necessary at outset of Covid shutdown; continued to innovate in response to ever-changing regulations and customer needs

San Francisco Bay Area

Key Achievements:o Sales Development: Created, built, and promoted new Commercial Office Furniture Department, resulting in more than ten million dollars in revenue growtho Innovation: Introduced new CAD software (Giza), for creating layouts and specifications for proposals to clients and prospects, supporting the consultive relationships that result in closed salesScope:• Consultive sales: Create proposals for projects based on clients’ needs, design aesthetic and budgetary requirements, resulting in customers saving money while at the same time delivering high GPs for Patrick & Co• Project management: Manage complex projects with multiple partners, stakeholders, and vendors to relentlessly drive each phase of a job/sale forward, resulting in closed sales, cost containment, timely project completion• Project specification Source product from hundreds of vendors to meet individual clients’ changing interests and needs

San Francisco Bay Area

• B2B Account Rep: Successfully closed accounts in extremely competitive industry by conveying the value our products and services deliver over and above the competition• Sales: Increased sales in assigned territory over 300% over a four-year period • Customer engagement: Personally developed and engaged a base of over 1,100 customers, resulting in increased sales and customer loyalty • Sales development: Created new business through cold calling and following leads from retail store• Market research: Followed industry changes, government regulation, and consumer trends to advise senior management and customers, leveraging specific market conditions for greater sales opportunities

San Francisco Bay Area

• Leadership: Lead organization of high-level executives and business owners, facilitating both business development and information sharing (members closed over $18 million in transactions in 2019)• Guidance: Presided over Board of Directors, developing budget and setting priorities; fostered an environment leading to business and personal growth for members• Trust: Gained trust and buy-in from a group of independent business leaders and thinkers, resulting in a shared sense of mission and loyalty• Innovation: In response to Covid lockdown, changed organization’s format and operations to adjust to changing conditions; resulted in membership retention and new members joining even during shutdowns

Bachelor Of Arts (Ba), Economics

Java, Oracle, C++ And Unix

Program Cerificate, Network And System Administration/Administrator (Nt)