Frank Petridis Email & Phone Number

• Translating Customers' business requirements into technical solutions by building knowledge and understanding of the possibilities presented by different solutions.
• Continuing to provide project leadership, coordination, and architectural guidance for our customer's initiatives. Taking a more active role with liaising internally w/our Solution Engineers on designing and developing.
• Continuing my long-term relationships within assigned accounts while accounting for a deeper understanding of the Customer's strategic goals and overall impact on business results.

• Serves as the primary, technical point of contact in building and maintaining pre and post sales relationships with clinical customers all along ensuring successful integration of product within the environment.
• Maintaining full alignment with Sales Teams on renewal and up-sell strategies – focusing on customer retention.
• Direct project management leadership on key projects, ensuring that projects are delivered on-time, within scope and within budget. Participates in architectural reviews, ensuring solutions are designed for successful.
• Functions as the technical subject matter expert for product best practice, and customer implementation solutions all along acting as a liaison between customers and our internal teams (R&D, Tech Support, Project.

Greater Chicago Area

- Oversee all pre/post-sales relationships between our customers and Netop offerings. - Tasked with managing the implementation of services and ongoing service delivery, and serves as a central point of contact for customer inquiries. - Focuses how changes will impact the end user, and how I can help customers navigate through the impact of those changes..

Greater Chicago Area

• Implemented and drove SaaS support delivery services relating to customer success engagement responsibilities.
• Worked with multiple teams to understand SLA agreements for customer success stories while driving new growth within the business.
• Be the point person for product/ training/relationship/escalations and take accountability to remedy any customer service issues.
• Acted as a web site editor for our site in which I edited and maintained the content of our website ensuring the information is accurate.
• Ensured sales team is equipped to support typical presales responsibilities from a services perspective.
• Responsible for developing and maturing software development test capabilities for web applications which included managing a test team while also managing production systems in Amazon Web Services.

Greater Chicago Area

• Responsible for the review, qualification and ownership of Enterprise politically hot support issues globally.
• Maintained critical communications internally and externally through Senior Director level process all along acting as a management interface between the customer and product development team by leveraging productive.
• Prioritizing and driving resolution on escalated customer issues while acting as an SME (Subject Matter Expert) on Citrix App-DNA by preparing technical documentation, training, and presenting the solution within.

Greater Chicago Area

• Provided ongoing operational customer support (deployment, upgrades, inconsistencies, etc.), while having the ability to see high political issues to resolution and client satisfactory levels.
• Served as THE escalation point to address service delivery concerns within all customer post-sales cycles.
• Acted as a customer-facing resource (consultant) capable of personally getting involved in sales opportunities, project scoping, and delivery.
• Responsible for creating SOW’s/POC’s assisting with the fulfillment of project requirements set forth by the pre-sales team and the customer/prospect.
• Ensured and supported product management team/sales team in refining licensing capabilities, activation's and features of solution for an efficient sales cycle.
• Ensured projects are properly planned, optimally staffed and are delivered on time and within the budget outlined in the SOW and per the targeted value realization metrics.