Roberto Perez Email & Phone Number

Miami, Florida, United States

• Lead a team of Technical Account Managers (TAMs), accountable for the implementation and delivery of SaaS projects, while working with Semler's LOBs to guarantee projects execution and keeping customer as top priority.• Established KPIs to measure team’s performance, resulting in a 95% on-time project delivery rate. Additionally, exceeded the 99.99% SLA application response time by optimizing software configuration and automating middleware services.• Championed organizational transformation by acting as a change agent, while serving as a liaison between sales, product, and legal to ensure swift and efficient contract renewals.

Miami/Fort Lauderdale Area

• Managed a team of Service Management Executives (SMEs) responsible for a $68M contract portfolio. Collaborated with enterprise clients to develop strategic initiatives and optimize their IT investments through an extensive range of managed infrastructure, software, network, security, and cloud solutions.• Implemented targeted cross-selling strategies, analyzing client needs and successfully recommending data center services which resulted in a 15% increase in YoY average transaction value.• Expanded the SME remote team from 4 to 10 program members globally.

Miami/Fort Lauderdale Area

• Engaged with enterprise clients to define strategy and help maximize their Information Technology investments by offering a comprehensive portfolio of managed infrastructure, software, network, security, and cloud solutions.• Led technical team, enhancing synergies amongst departments, ensuring delivery model and organization vision are implemented while keeping customer satisfaction as a top priority.

Miami, Fl

• Managed a global delivery staff in support of our accounts to effectively manage client relations and help exceed service level agreements for supported portfolio.• Responsible for service quality, audit compliance, and accountable for the identification of new business opportunities.• Accountable for delivery costs as well as P&L of Cloud contracts portfolios.

Raleigh, North Carolina, United States

• Accountable for large-scale domestic and global ERP software implementations by leveraging domestic and offshore resources.• Maintained operation costs down to deliver sustained profit margin year after year on commercial contracts.• Responsible for continuous improvement of operations delivery for e-business hosting accounts.

Atlanta, Georgia, United States

• Developed and implemented Y2K contingency plans for commercial accounts to certify the transition to the year 2000 proceeded without incident to our clients.• Team Lead for a group of system administrators, provided midrange operations support for commercial contracts.

Master Of Business Administration (M.B.A.), International Business

Activities and Societies: National Society of Hispanics MBAs

Bachelor’S Degree, Industrial And Systems Engineering

Activities and Societies: Institute of Industrial Engineers (IIE). Institute for Operations Research and the Management Sciences.