Roberto Perez Email and Phone Number
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Seasoned IT leader with 20+ years of experience driving customer satisfaction and organizational transformation through innovative Infrastructure and SaaS solutions. Proven track record of assembling and motivating high-performing teams, exceeding project milestones, managing vendors and fostering strong relationships with C-suite executives.
Semler Scientific
View- Website:
- semlerscientific.com
- Employees:
- 78
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Technical Solutions LeaderSemler Scientific Jun 2021 - PresentMiami, Florida, United States• Lead a team of Technical Account Managers (TAMs), accountable for the implementation and delivery of SaaS projects, while working with Semler's LOBs to guarantee projects execution and keeping customer as top priority.• Established KPIs to measure team’s performance, resulting in a 95% on-time project delivery rate. Additionally, exceeded the 99.99% SLA application response time by optimizing software configuration and automating middleware services.• Championed organizational transformation by acting as a change agent, while serving as a liaison between sales, product, and legal to ensure swift and efficient contract renewals.
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Customer Success DirectorSungard Availability Services Feb 2017 - May 2021Miami/Fort Lauderdale Area• Managed a team of Service Management Executives (SMEs) responsible for a $68M contract portfolio. Collaborated with enterprise clients to develop strategic initiatives and optimize their IT investments through an extensive range of managed infrastructure, software, network, security, and cloud solutions.• Implemented targeted cross-selling strategies, analyzing client needs and successfully recommending data center services which resulted in a 15% increase in YoY average transaction value.• Expanded the SME remote team from 4 to 10 program members globally. -
Sr. Service Management ExecutiveSungard Availability Services Jan 2014 - Feb 2017Miami/Fort Lauderdale Area• Engaged with enterprise clients to define strategy and help maximize their Information Technology investments by offering a comprehensive portfolio of managed infrastructure, software, network, security, and cloud solutions.• Led technical team, enhancing synergies amongst departments, ensuring delivery model and organization vision are implemented while keeping customer satisfaction as a top priority.
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Delivery Project ExecutiveIbm Feb 2006 - Jan 2014Miami, Fl• Managed a global delivery staff in support of our accounts to effectively manage client relations and help exceed service level agreements for supported portfolio.• Responsible for service quality, audit compliance, and accountable for the identification of new business opportunities.• Accountable for delivery costs as well as P&L of Cloud contracts portfolios. -
Service Delivery ManagerIbm Nov 2000 - Feb 2006Raleigh, North Carolina, United States• Accountable for large-scale domestic and global ERP software implementations by leveraging domestic and offshore resources.• Maintained operation costs down to deliver sustained profit margin year after year on commercial contracts.• Responsible for continuous improvement of operations delivery for e-business hosting accounts.
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Systems Integration ConsultantIbm Jan 1999 - Nov 2000Atlanta, Georgia, United States• Developed and implemented Y2K contingency plans for commercial accounts to certify the transition to the year 2000 proceeded without incident to our clients.• Team Lead for a group of system administrators, provided midrange operations support for commercial contracts.
Roberto Perez Skills
Roberto Perez Education Details
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International Business -
Industrial And Systems Engineering
Frequently Asked Questions about Roberto Perez
What company does Roberto Perez work for?
Roberto Perez works for Semler Scientific
What is Roberto Perez's role at the current company?
Roberto Perez's current role is Team Builder | IT Leader | SaaS | Customer Success.
What is Roberto Perez's email address?
Roberto Perez's email address is ro****@****rez.net
What is Roberto Perez's direct phone number?
Roberto Perez's direct phone number is +121528*****
What schools did Roberto Perez attend?
Roberto Perez attended University Of Miami, Florida International University.
What are some of Roberto Perez's interests?
Roberto Perez has interest in Politics, Science And Technology, Education, Economic Empowerment.
What skills is Roberto Perez known for?
Roberto Perez has skills like Cloud Computing, Global Operations, Global Delivery, It Strategy, Managed Hosting, Operations Management, Emerging Markets, Program Management, Pmo, It Service Management, It Operations, It Management.
Who are Roberto Perez's colleagues?
Roberto Perez's colleagues are Susan Clark, Ariel Velasquez, M.s. Business Analytics, Candice Videña Nevarez, Mike Pecca, Erica Walls, Marlise Johnson, Richard Arroyo.
Not the Roberto Perez you were looking for?
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Roberto Perez
Winter Garden, Fl -
Roberto Perez
Growth | Distribution | Service | Ad Tech | Global Strategy | De&IGreater Philadelphia6gmail.com, aol.com, aol.com, aasen-sparebank.no, att.net, cable.comcast.com4 +130182XXXXX
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Roberto Perez
Product Manager Professional | Strategic Partnerships | Communication And Public Relations | Resource Optimizations | Team LeadershipGreater Seattle Area1svdpdet.org -
2yahoo.com, parsons.com1 (626) 4XXXXXXX
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Roberto P.
Fort Lauderdale, Fl1gmail.com
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