Frank Rizzuto, Bsc. Email & Phone Number

Toronto, Canada Area

Lead the people and processes directly responsible for the execution of customer facing projects related to the implementation and ongoing use of the Applied Systems portfolio of products. Work closely with the VP of Enterprise Services and Services Operations in developing and/or managing a sustainable, profitable resourcing model for the Enterprise Services organization while driving accurate revenue forecasting on a monthly, quarterly, and annual basis with a focus on effectively optimizing capacity and margin.● Lead and/or develop the tools and templates used for project management, resource management and overall services delivery.● Manage a team of professional services employees, client projects and/or programs as assigned whilst participating in account management and/or account governance activities as required. ● Participate as a member of the Enterprise Services management team sponsoring and/or executing defined initiatives.● Collaborate with others across the Customer Experience organization and beyond to ensure overall client satisfaction and retention, including Product Management and Development.● Develop and/or adhere to consistent processes, methodologies, tools and deliverables across all aspects of Services, with a focus on continuous improvement and innovation.

Toronto, Ontario

Managed a geographically dispersed team of 30 Professional Service resources across the EMEA (Europe, Middle East and Africa) region assigning specific client engagements with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels.● Increased billable resource utilization by developing and managing the tactical and strategic resource plan for an offering or service line and by contributing to strategic planning and large-scale operational deployments.● Raised efficiencies by collaborating with the consulting management team, program/project managers and client relationship managers to identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule.● Implemented resource allocation process that required development of cross-departmental processes and templates so that impacted parties could have a view to resource availability and immediate view of conflicts so that mitigating actions could be taken.

Toronto, Ontario

Managed the high-level relationship and service delivery to key clients that were strategic to the company. This included implementing both standard and custom related software solutions based upon the IST suite of software for the EMEA region. Led the evaluation and creation of processes / policies for the PMO.● Planned, directed and coordinated activities for multiple projects ensuring that goals were accomplished within the prescribed time frame and funding parameters.● Led cross-functional development teams both internally and externally ensuring that solution requirements were being addressed to project success through requirements analysis, design, coding, and testing having the highest of quality.● Improved corporate image by serving as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, the overall management of the client relationship and the delivery of the contracted solution.

Toronto, Ontario

Developed business solutions for clients by interfacing with the client and internal resources. Led the definition and development of high-level requirements for both new development and enhancements of products in support of the overall project implementation.● As lead, facilitated the definition and agreement, both externally and internally of the business requirements and objectives which improved delivery quality and defined scope.

Toronto, Ontario

Provided technical and non-technical sales support to the global sales team for all of the organization’s capabilities, products and services utilizing a high-value solution selling model with a team selling approach.● Prepared and executed responses to Requests for Information, Requests for Proposal and similar activities ensuring that responses were delivered on time and to the required quality, contributing to the development of an active, measurable sales pipeline.● Conducted proprietary e-commerce product presentations at multiple levels for potential customers allowing the senior team to make effective vendor decisions.● Guided sales staff in identifying solutions to clients’ business needs which contributed to winning profitable business.

Toronto, Ontario

Developed tailored investment plans that included tactical asset allocation, performance measurement, and advice on tax considerations, estate planning, and retirement planning.● Managed and grew a 9MM portfolio for high net worth clients having a range of complex investment and borrowing needs by delivering extensive expertise in financial advice and planning.

Toronto, Canada Area

Contributed to VISA Product development, implementation, and maintenance in a project-focused environment.● Documented system requirements to developers for functional design development purposes.● Managed and tested vendor deliverables to ensure business requirements had been adhered to and met.

Toronto, Canada Area

Responded to telephone inquiries made by both internal and external customers, with a strong focus on the achievement of service excellence, timeliness, and risk.● Utilized sound judgement and decision-making skills in the processing of all applicants in accordance with Bank policies and standards.● Successfully provided service quality by fostering open customer relations by reading the customer’s mood, attitude, needs, and motivation.

Bachelor'S Degree, Science

Education record