Nicholas Weidler Email & Phone Number

University Park, Il

Tested new software builds before release to beta testers. Supported beta users during the Controlled Release period. Vetted new bug reports and user stories, as well as creating my own. Created customer- and support-facing software documentation and training material. Handled issues escalated from front line support.

University Park, Il

Handled incoming calls from users of Applied's software. Troubleshot high-level issues and created bug reports for found defects. Mentored and trained new technicians. Created training material and customer- and support-facing knowledge base articles.

Bloomington/Normal, Illinois Area

*Responsible for scheduling, prioritizing, and performing all job duties in a self-directed, independent manner with minimal day-to-day oversight from direct supervisor*Served as a liaison between 30+ clients, including major manufacturers such as ConAgra, Kellogs, Tyson, Campbells, GE, Bayer, and Pfizer, and major retailers such as Wal-Mart*Worked directly with store level management to ensure compliance with clients’ sales and merchandising goals, including display placement and in-store advertising support*Ensured consistency of supply and availability for clients’ products in stores, and worked with store management to correct supply and stocking issues*Sold in incremental product at the store level, ensuring high availability of product for strategic sales occasions