Frank Roelofs Email & Phone Number

Amsterdam Area

Amsterdam-Zuidoost, Provincie Noord-Holland, Nederland

The KM role entails:- Internal KnowledgeCreating "structure" for knowledge management in Atlassian Confluence among other programs. Guiding Product Owners for creating valuable and sustainable knowledge articles about new products or services. - Maintenance platform Creation of a governance model for our documentation library. Actively reviewing and contributing to assigned stakeholders, troubleshooting, questions and help building new spaces. Creating a feedback loop where stakeholders and responsible departments are met, enabling fast resolution and a logbook of FAQ. - TrainingKnowledge training on knowledge platforms (external and internal):Created and providing trainings on the use of Atlassian Confluence within the company. Creating workshops to ensure that stakeholders requirements are met and aligned with company knowledge management policy. - Product trainingDeveloped a sustainable framework with requirements enabling Product Managers to easily share must-have knowledge about the products throughout the company for responsible teams. Responsible for setting up the can-have knowledge about products throughout the rest of the company. - Scrum Master Digital Excellence teamCreated and providing trainings for marketing teams to work efficiently within the SCRUM methodology. Providing insights and workshops for teams that are looking to implement working in JIRA. Introduced team to work according to SCRUM methodology. Hosting bi-weekly meetings with the team to plan the sprint.Hosting sprint reviews within the team and handling received feedback. Organize and host brainstorm sessions to ensure the team has the correct prioritization of projects. - Project ManagerDetermine and guard scope in accordance with project sponsorStakeholder management (C-level): Reporting on project statusesAligning across multiple teams of responsibilities tasks and requirementsPresenting to C levelProject documentationUser research

Amsterdam-Zuidoost, North Holland, Netherlands

Ad interim Global Customer Experience Manager. Responsible for all communication from the Customer Experience management role. Focus on customers & technologic advancement for the role and CX systems. Responsible for:Customer insights:- Voicing customer's issue to both the business and Product Engineering.- Together with business stakeholders completely renew all CX Reporting. Updates on usability, design and documentation.- Update in both function and design of our internal Key Focus Area Report, which is send out quarterly to all employees. Made actionable with clear goals. Input from KFA comes directly from our customers and stakeholders.- Globally coordinating customer feedback within the company.- Creation and analysis of quarterly NPS reports for all entities.- Guide and advice stakeholders on customer feedback and how to interpret our data & reports.Following changes were driven:- Project lead for the successful automation of order delivery surveys (between SAP ECC and Qualtrics.)- Introducing, designing and implementing TextIQ (Qualtrics Text Analysis) software successfully within Leaseweb.- Updated the complete CX governance model to set clear expectations to stakeholders.- Redesign of quarterly NPS surveys.

Haarlem En Omgeving, Nederland

As Process Coordinator within Tech Support in Leaseweb you have a fibrant role. There is always something to do and no day is the same. But under the hood there should be peace and calm. That is your responbility. The responsiblities:Make sure all processes are up to date and well documented in a shared enviroment for your stakeholders to find.Be the go-to person for insights on how things can or should work both within the department as well as cross-departmental. Give trainings on (process)changes. What is changing and where can you find all the necessary details.Projects:Together with Product Management arrange trainings for all new products rolled out within the company (e.g. Acronis).Create traineeship from scratch for new trainees to attend to.Be involved in the creation and test for a new first line department.Key stakeholder for implemention of major changes.Create a internal Knowledge Base for our department.

Amsterdam En Omgeving, Nederland

Leiden

Via mijn bedrijf Frank Verkoopt regel ik dat media bedrijven in aanraking komen met potentiële klanten. Ik verzorg een goed verloop tussen beiden waarbij vaak het verkoop van een reclame pakket aan verbonden is. Ook valt het optimaliseren van de vindbaarheid van websites (SEO) en het opzetten van online advertenties (SEA) hieronder.

Arnhem, Netherlands

Within the beautiful city of Arnhem I was project lead for music festival Popronde, which includes 30 venues and up to 70 concerts during one day.Responsibilities:Arrange program:- Select bands on self assessed criteria. - Arrange locations by talking to local pubs, stages and other potential venues. - Link bands to locations.- Determine which bands plays at which hour.Marketing:- Facebook marketing.- Content creation.- Arrange interviews with local newspaper and television.- Distribute promo material.Production:- Arrange a place to eat.- Instruct tech team- Instruct volunteers

Arnhem, Nederland

Binnen Magic A.D. was ik de spil in het web met betrekking tot de marketing. Omdat het een klein bedrijf is, kreeg ik te maken met alle aspecten van de marketing: het opzetten van professionele (Facebook/Google) campagnes, het optimaliseren van de vindbaarheid in Google, het schrijven van content voor de website, het bijhouden van de site via WordPress, juiste samenwerkingspartners vinden, het opzetten van een Twitch stream dienst en het vinden van de juiste personen om reclame te maken voor het bedrijf. Deze veelzijdige baan heeft mij erbij geholpen om te groeien in verschillende kanten van de marketing.

Bachelor Of Social Work, Culturele En Maatschappelijke Vorming

Als cmv'er kies je ervoor om mensen bij elkaar te brengen, te begeleiden en te stimuleren om maatschappelijk betrokken te zijn. Zo lever.

Vwo Diploma, Economie En Maatschappij

Keuzepakket: Economie en Maatschappij aangevuld met Duits